Unable to complete 'Opening or creating preferences file' in Acrobat 9

I'm using Windows, and just updated to Acrobat 9. (Installed Pitstop and quite imposing) and when i go to 'Edit' or quite imposing i get the following error message:
Unable to complete 'Opening or creating preferences file' because of the following error:
This file may be read-only, or another user may have it open. Please save the document with a different name or in a different folder.
Can someone please supply an answer to fix it?
The files are not read only or opened/saved by another computer...

Try the Acrobat forum; this is the Adobe Reader forum.

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