Unable to complete your purchase
How do i fix it ??
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Note:
Some In-App Purchases require a Credit Card.
Similar Messages
-
Hi, every time I attempt to purchase OXS Mountain Lion I get a message that says unable to complete your purchase because "The product distribution file could not be verified. It may be damaged or was not signed." Any idea what I am doing wrong, cheers.
Welcome to Apple Support Communities
Press Shift key on boot and purchase OS X 10.8 -
Mac OS X 10.7 App Store: "Unable to complete your purchase"
When I try to install an already purchased app, or a new app, I get the error message: "Unable to complete your purchase. Unknown Error".
It doesn't matter which app, paid or unpaied. I've already reset my warnings through iTunes, signed out and in again, restarted, etc.
Is there a way to reinstall or "clean" the "App Store" App?
RoelandHow to re download apps ...
Open the App Store. From the menu bar click Store > Sign In
Click Purchases from the top of the App Store window.
Select which apps you want to re download. Then right or control click where you see Installed then click Install.
Make sure and use the same Apple ID used for the original purchase.
or a new app,
If you still can't re download apps, try deleting the cache associated with the App Store.
Quit the App Store if it's open.
Open the Finder. From the Finder menu bar click Go > Go to Folder
Type this exactly as you see it here:
~/Library/Cahces/com.apple.appstore/Cache.db
Click Go
Move the Cache.db file to the Trash.
Launch the App Store. Try downloading an app or reinstalling one. -
Every time I try buy SOMTHING in app purchases it says unable to complete your purchase reason (null) try (null). What can I do help!
lbrummer wrote:
I'm having the same problem while trying to purchase Lion. It costs $29.99, and I put in $30 but it still won't let be buy it. I put in a credit card but I don't want it to be charged when I have apple cards to use. Any advice Apple?
You will also need sufficient funds to cover what ever sales tax is charged in your area.
Stedman -
TS1424 Unable to complete your purchase--Unknown Error
Can't purchase now and I don't know why...
Also another window jumped out saying 'Please contact iTunes support to complete this transaction.'
ThxContact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Note:
Some In-App Purchases require a Credit Card. -
I am unable to redownload OS X Mavericks on a Late 2013 new Macbook Pro 13". I get a message saying "We could not complete your purchase" " OS X Mavericks can not be installed on this computer"
I nee an easy way to resolve this with Apple.why is it this problematic to resolve?! obviously there's a valid installer image for our macs, why can we not have access to it to use on our laptops?
I do not understand, nor accept the explanation given before - about it being a newer model... it doesn't make sense... how does that translate to "no download available".
also, if it was a valid point - we would have had that download with the release of 10.9.1 - which we don't. -
Still unable to download Mountain Lion, always get this message "Could not complete your purchase, Unable to verify file distribution. It may be damaged or unsigned." !!! Do you have an idea about what's going on ?
Try starting up in Safe Mode..http://support.apple.com/kb/HT1455
Try the App store again. -
Over the years I have had many ISP and email addresses - but now we have finally gone almost fully virtual...
I have a live login and MS ID 4 my SkyDrive account but I only use my MS touch with 8.1, SkyDrive and office 365 for mobility.
And I still like to backup to my own server!!!
What would be good is if I can put all the software licenses and product keys of the software and keep a record of my mac addresses for hardware and even static IP's in a file or a secure location within the MS online store.
That's where MS wants me to get my computing needs from in future and I will always be able to retrieve it in future but what about the $$$$$ I have spent on software, hardware and applications prior to now???
I know u guys love 2 collect data 4 marketing analysis,
4 example I have an old PC that is still running a server from last century - if you knew about it a simple script would allow you to offer upgrades or at least relevant MS products - UNLIKE the rubbish adds I just turn off or tune out
now...
Why cant I add products previous online email purchases into the 1 MS live ID account where I can keep it together? If you make that available I don't have to have separate steam accounts, EA game accounts, ASUS and adobe accounts etc
etc.
What has brought me 2 this is I was looking for my office pro 2007 disks to rebuild a HOME USE ONLY windows 7 laptop (NO touch screen so 8.1 is no benefit at all)
I HAVE 4 Genuine PRODUCT KEYs for Office 2007 BUT EVERY TIME I WENT TO DOWNLOAD the software - regardless of the key I used - I got the error message: We are sorry, but we are unable to complete your request.•The Office 2007 Product Key
provided is already associated with another user on this site. Please log in with the user information originally used with this Office 2007 Product Key.
That's crap - This is a clean brand spanker install of Win7 and there was nothing b4 I put the oem drivers from Toshiba back on.
I looked at dozens of support pages and forum blogs and tried for hours to get a copy to download - including incognito and other logins but because my default PC name is also my MS Windows live ID the same error was repeated.
I keep away from the non MS sites for these things and with good reason - there were heaps of similar users with the same issue or very close to it that had downloaded from a supposed MS copy from eValue or digital river etc and the next
thing was total corruption of the OS.
EVENTUALLY I found a LIVE MS chat on a support site in the US and she gave me a link to a slightly older version which will need updating and some reg edit changes but so far, so good.
The point is - what a crock !
I should be able to just keep all my software, drivers, updates, service packs, and versions that I have upgraded in the MS store.
If Microsoft aren't going to support XP or Office 2003 and eventually 2007, vista & Windows7 not far behind??? then that's still no excuse for them to put these restrictions and limits when I OWN my copy of the software!!
Unlike office 365 and SkyDrive space which is described in the T&C (that we all read before ticking that radial button to agree of course) as ONLY under a leased licence.
IF Microsoft can support AND develop software that supports SQL2000 Servers, why is it so hard to archive and keep the same info for everyone???Over the years I have had many ISP and email addresses - but now we have finally gone almost fully virtual...
I have a live login and MS ID 4 my SkyDrive account but I only use my MS touch with 8.1, SkyDrive and office 365 for mobility.
And I still like to backup to my own server!!!
What would be good is if I can put all the software licenses and product keys of the software and keep a record of my mac addresses for hardware and even static IP's in a file or a secure location within the MS online store.
That's where MS wants me to get my computing needs from in future and I will always be able to retrieve it in future but what about the $$$$$ I have spent on software, hardware and applications prior to now???
I know u guys love 2 collect data 4 marketing analysis,
4 example I have an old PC that is still running a server from last century - if you knew about it a simple script would allow you to offer upgrades or at least relevant MS products - UNLIKE the rubbish adds I just turn off or tune out
now...
Why cant I add products previous online email purchases into the 1 MS live ID account where I can keep it together? If you make that available I don't have to have separate steam accounts, EA game accounts, ASUS and adobe accounts etc
etc.
What has brought me 2 this is I was looking for my office pro 2007 disks to rebuild a HOME USE ONLY windows 7 laptop (NO touch screen so 8.1 is no benefit at all)
I HAVE 4 Genuine PRODUCT KEYs for Office 2007 BUT EVERY TIME I WENT TO DOWNLOAD the software - regardless of the key I used - I got the error message: We are sorry, but we are unable to complete your request.•The Office 2007 Product Key
provided is already associated with another user on this site. Please log in with the user information originally used with this Office 2007 Product Key.
That's crap - This is a clean brand spanker install of Win7 and there was nothing b4 I put the oem drivers from Toshiba back on.
I looked at dozens of support pages and forum blogs and tried for hours to get a copy to download - including incognito and other logins but because my default PC name is also my MS Windows live ID the same error was repeated.
I keep away from the non MS sites for these things and with good reason - there were heaps of similar users with the same issue or very close to it that had downloaded from a supposed MS copy from eValue or digital river etc and the next
thing was total corruption of the OS.
EVENTUALLY I found a LIVE MS chat on a support site in the US and she gave me a link to a slightly older version which will need updating and some reg edit changes but so far, so good.
The point is - what a crock !
I should be able to just keep all my software, drivers, updates, service packs, and versions that I have upgraded in the MS store.
If Microsoft aren't going to support XP or Office 2003 and eventually 2007, vista & Windows7 not far behind??? then that's still no excuse for them to put these restrictions and limits when I OWN my copy of the software!!
Unlike office 365 and SkyDrive space which is described in the T&C (that we all read before ticking that radial button to agree of course) as ONLY under a leased licence.
IF Microsoft can support AND develop software that supports SQL2000 Servers, why is it so hard to archive and keep the same info for everyone??? -
i update my 3gs to 6.1 from 4.1 after installation of software it shows connect to itunes or connect to wi-fi when i connect it to itunes it shows the iphone tab in itunes bt after some times it say we are unable to complete your request please help me
That would be the wireless number assigned by AT&T when the purchaser of the iPhone signed up as a customer with AT&T. If neither you nor your uncle ever activated the iPhone with AT&T, click the "non customer" button.
Note that jailbreaking often renders it impossible to get an iPhone officially unlocked, so don't be surprised if it fails. If it does, then you may have to buy a new iPhone, this time one that is officially unlocked.
Regards. -
"Unable to complete the purchase of the" and "Purchase failed"
I can not buy name Bag of Gems in the game Clash Of Clans because in the game show. "Unable to complete the purchase of the" and "Purchase failed"
We are all just users like yourself, and cannot "fix" anything.What is the exact message you are getting? Are your credit cards in order?
-
Trying to send my iPhone 5 in for repair, keep getting this error:
"We're sorry, but we are unable to complete your request at this time.
Please try again in a few minutes or start over now.
(system.99)"
Tried using different browsers, and waiting few minutes, no joy : (
Any Ideas?Yeah, it kept doing it when I was trying to change the delivery address, changed it on my apple main apple profile adress and then it worked on the repair page.
-
Hi, I upgraded my iphone 4 (4.3.3) to iso 5 beta 6, but now it shows "No Service" at top left, and unable to complete your activation. Also tells that "this device is not registered as part of the iphone developer programme." How could I fix this problem? Please help me...,
I had a similar occurrence with my just activated iPhone 4.
I had been using the phone for three days when an odd occurrence with voice mail caused me to call tech support. After some discussion they decided to push the activation to my phone (even though I had been using it for three days). When I went to power it back up again I repeatedly got the "no service" notification. I got tech support on a land line and we tried hard reboots and so on. No joy. They told me to take it in to the point of sale and either the SIM card or the phone needed (or both) needed replacing.
I tried one last hard reboot after dinner and the phone came up with service, but I took it in to the point of sale in the morning and they swapped the SIM card out and I went to a Genius Bar appointment to get the phone checked out. It is supposedly OK, but I am still having some problems when syncing it so I will have to visit the Genius Bar again tomorrow about that. At least I have not experienced the "no service" problem in the roughly 24 hours since the SIM card was replaced. (Fingers crossed) -
Hi, my iPad dies in the middle of a purchase for a game add on, when I charged the iPad and reloaded the game a box is on the screen that says " cannot complete your purchase" I can't slope this box, and cat play the game while it is there, I have tried removing the game several times and reinstalling but the box still appears, I even tried installing the game on a different apple I'd, and still the box is there, do you k ow how to fix this?
Hi Bev076,
I would try these ideas first:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If that doesn't resolve the situation, I would suggest reporting it:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Take care,
- Ari -
I cannot download OS X Mountain Lion, I get an error message that says: "We could not complete your purchase. The product distribution file could not be verified. It may be damaged or was not signed." Why am I receiving this message?
Servers may be overloaded.
One user reported:
Deleted file com.apple.appstore in /var/folders/, dissabled VirusBarrier X6: problem solved! -
when ever i'm tring to install an app from the app store i'm getting the following error.
"We could not complete your purchase - The product distribution file could not be verified. It may be damaged or was not signed".
someone plz help me to overcome this.Installing the appropriate combo update may help...
If you are running v10..7 Lion, install the OS X Lion Update 10.7.4 (Client Combo)
For 10.6 Snow Leopard > Mac OS X 10.6.8 Update Combo
Then restart your Mac. Try the App Store.
If that doesn't help, try the following..
Quit the App Store if it's open.
Open the Finder. From the Finder menu bar top of your screen click Go > Go to Folder
Type this exactly as you see it here:
/Library/Preferences/SystemConfiguration
Click Go
Move the NetworkInterfaces.plist file from the SystemConfiguration folder to the Trash.
Relaunch the App Store and try downloading Mountain Lion.
You may also need to disable anti virus software and turn off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall
Maybe you are looking for
-
Cannot update ipod due to files that are in use by another application
Uploaded iTunes version 7 onto my PC on Friday. Ever since my fifth generation video (30GB) ipod cannot be either updated with version 1.2 software, syncronised or restored due to the error message "The ipod cannot be updated becuase it contains file
-
Want to change item category at the time of order creation
Hi Gurus, Client require to implement individual PO scenario. I was configured the same and working fine. I am facing problem at the time of item category determination. User using same material and order type and they are not ready to accept to crea
-
Photos in camera roll do not download to photo stream
photos in camera roll do not always download to photo stream on iphone?
-
My wife and I have identical G5 2.0MHz computers in the same room. Since upgrading both to 10.4.8, she has been experiencing kernel panics on startup. In the beginning, it was only occasionally but now, it is almost every startup. Also, in the beginn
-
Grid Version: 11.2.0.3 RHEL 5.8 When I run ocrcheck in our 11.2 cluster, I see the OCR being stored in two diskgroups, DATA and FRA ? Is this Ok ? ocrcheck output shown below $ ocrcheck Status of Oracle Cluster Registry is as follows : Versi