Unable to connect Apple TV to internet

When I attempt to connect my Apple TV, i get a response Unable to connect:  Code 3902, 5, 2.  These codes are from multiple attempts
to log on.  I have done all the troubleshooting steps, but not response.  So I sent it to Apple for repair and was returned and I was told
it was a update problem, but the problem still remains.  Will not allow me to do a Factory reset.   Help,  Richard

Given the information in your other post I believe you have a problem with your internet/network.

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