Unable to connect ePrint to Google Cloud Print

I keep recieving error: Could not get printer information from HP. when trying to connect to Google Cloud Print.
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Thanks Happy. I ended up getting on the phone with HP Support and came to the same conclusion. We were not able to make the hpeprint --> Google cloud print to work...everything looks good on the hpeprint side... Tech said I needed to talk to Google and see what they say.

Similar Messages

  • Eprint and google cloud print not working

    I have set up my printer for eprint and also set up google cloud print, however nither of them print. I can see the ones I have sent to the hp server using the printer email address but they do not print. I also have selected them and tried to print them from the server but they don't get through to the printer. The printer connects to the server and gives me back the correct email address. has anyone got any idears.

    Hello bennetg,
    Welcome to the HP Support Forums!
    I see you are trying to print via ePrint and Google Cloud Print, but the printer never gets this command to do so. You are able to see the jobs in HPConnected and have verified the Email address. What is the error / statement on the print job in HPConnected?
    Typically, when an ePrint job doesn't send to the printer, the printer is in an error state. An error state could be out of paper, out put tray is closed, all the way up to paper jam.
    What is the model of printer you are attempting to use ePrint with?
    You can also go through these suggested steps in an attempt to clear this issue up: The HP ePrint Print Job Did Not Print.
    Look forward to hearing back.
    JERENDS
    I work on behalf of HP
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  • Communication between HP eprint and Google Cloud Print

    Hi,
    the communication between HP eprint and Google Cloud Print seems to be broken. At least for me.
    The documents do get printed when I print vio Chrome browser or Cloud Print dashboard -- but the status in cloud print remains as "submitted". It seems like somehow the HP eprint status doen't get reported back to cloud print. In HP eprintcenter the log says "printed".
    Well, I wonder who will take care of this problem ...  (Hope it will not result in fingerpointing only ...)
    Thanks for your support!
    Best,
    George
    This question was solved.
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    Are you able to log back in later and the status at Google Cloud print update to reflect the true outcome of the print job? Or does it just remain as "submitted". Otherwise, if it is printing and showing in the log at ePrint Center (EPC) as printed, the issue would not be on the ePrint side but on Google's
    I am a former employee of HP...
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  • Everything I send to eprint (using google cloud print) prints double sided. How do I stop this?

    Everything I send to eprint (using google cloud print) prints double sided. How do I stop this? I'm using an HP Officejet Pro 8600
    thanks,

    Hello kanataorganics,
    Welcome to the HP Support Forums!
    I see that when you use ePrint, via Google Cloud printing, the documents are printed two-sided. Are you using a computer, mobile device, Chromebook, etc, to access the printer?
    If you print from a computer, for example, not using Google Cloud print or ePrint, does it print two-sided on its own?
    You can check the Eco setting on the printer's front panel to ensure that the two-sided options are set to "Off".
    Check to make sure the printer has the most recent updates installed on the printer, Getting the Latest Firmware and Product Updates.
    Cheers,
    JERENDS
    I work on behalf of HP
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  • Connecting eprinter to google cloud

    I am attempting to add my cloud ready hp 7520 photosmart printer
    To google cloud print. After entering my hp eprinter email sign in several times (and checking spelling each time ) I continue to receive the error message that the email address is not valid. Am using the ..hpeprint.com address.
    I double checked the email address on the printer.
    Any ideas would be greatly appreciated.
    Thank you

    Hi,
    Sorry to hear you are having problems.
    Please use this link and select the device that you want to print from. The page will then giude you through the steps to enable you to print to your printer.
    If the assigned printer e-mail address is not vaild, you could try assigning another more personalized e-mail address to the printer.
    "Although I work for HP, I'm speaking for myself and not on behalf of HP"
    "Say "Thanks" by clicking the Kudos Star in the post that helped you.
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  • EPrint and Google Cloud Print

    Based on this thread, it seems like enabling a Cloud Print Ready HP is as simple as going to the appropriate web page while logged into Google and then entering the printer's email address.
    Is it that simple?  What would happen if -- for example -- you were logged into the wrong Google account?
    I assume you still need to go to your list of printers and share it, right?

    If you are not logged into the correct account, you are right, the feature will not behave as expected. Other than that and other than having a correct printer, it really should be that issue. Are you having any issues with it or do you have any other questions? 
    Let me know! 
    -Spencer 
    PS I hope you are having a lovely day! 

  • Canon MP6350 not convecting to Google Cloud Print

    Come on Canon, printer connected to other web services, other printers working with GCP,  your servers not connecting to GCP? "Cannot connect to server - try again later". Been happening for 2 weeks now! Seems I" m not alone:https://productforums.google.com/forum/m/?utm_medium=email&utm_source=footer#!msg/chromebook-central/aJLUT42t4g4/1zQMpi4RRiIJ Working on a fix?

    Hello dabbourb,
    Welcome to the HP Support Forums. I understand that you are able to print from your desktop to your Photosmart D110a printer but not your Chromebook.
    I am presuming that you have already connected your printer to your wireless network.  If you haven’t please follow the steps in the Installing the Printer Software for a Wireless Network Connection document.  Please click on the operating system of your desktop and follow the steps in the order presented.
    When the printer is connected to your wireless network, we need to setup the ePrint feature of the printer before connecting it to Google Cloud Print.  To start please Get the Printer Claim Code.  Once you have the web services information sheet, please Set Up a Custom Email Address for ePrint.
    Now let’s connect the printer with Google Cloud Print.  I have included the Setting Up and Using Your HP ePrint-Capable Printer with a Chromebook document.  I’ve also included Google’s document for setting up Cloud-Ready Printers.  Once you have the printer connected to Google Cloud Print please follow the steps in Google’s Print a page document to start printing.
    Regards,
    Happytohelp01
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    I work on behalf of HP

  • Google Cloud Print problems with HP 1102w

    I have an HP 1102w printer that I am unable to set up with Google Cloud Print.
    What doesn't work:
    * After I successfully register the printer with google cloud print, it sends a test page. The test page sits indefinitely in the google cloud print queue. The HP eprint website indicates the job was received but failed (under Recent Print Jobs).
    * I also tried printing from Gmail on Android and the same problem occured (sits in google queue, error indicated on HP eprint recent jobs list).
    What works:
    * Printing via emailing printer's eprint address
    * Airprint from iPad
    * Conventional printing over local wi-fi network
    Details:
    * I upgraded the firmware to datacode: 20110826
    * HP eprint is enabled on the printers web page
    * I do not have a proxy server
    This question was solved.
    View Solution.

    Hi CarlSpackler,
    I've had some issues using the Google Cloud Print as well, I know Google Cloud Print is still in beta as of right now, so of course you can expect some bugs in regards to jobs getting stuck in their queue. Also Cloud Print is only compatible with Google Mobile apps and Chrome currently. As for printing from Gmail on Android, there are some stipulations for that. You have to have the Cloud Print App installed on the Android unit before you can start printing. Also, unlike using Cloud Print for Apple devices, you don't send the Cloud Print job from the Gmail account, you just have to open the desired jpg, pdf, email, etc.....go to your Options to send...once it opens you'll select Cloud Print. Then it will prompt you to SELECT your desired Eprint printer that you've pre-installed on your Google Cloud Print account. Hope this helps.

  • Google Cloud Print setup - Unable to parse printer capabilities

    I'm trying to add my CP1525nw to Google Cloud Print as a Cloud printer, and not as a LOCAL printer, however each time I add my eprint email I get the following message; "Unable to parse printer capabilities"  - I've attempted both private and public use for eprint settings with no such luck.
    Any help would be greatly appreciated.  I've tried reseting the email with no luck...
    EDIT - 04/01/11:
    I chatted with HP support and although the representative was extremely curteous, they could not help me.  The support agent assured me the issue would be taken to the next level and looked at so hopefully we can have a resolution here shortly.
    EDIT - 04/04/11:
    Received a response from the original HP rep I chatted with online.  In summary, he/she was not able to find a solution and states the issue will be sent up to HP's highest level of technical support....  We shall see.
    EDIT - 05/25/11:
    After 2 months of waiting, HP has fixed the issue.  Remember to update to the latest firmware and check all settings before proceeding.
    This question was solved.
    View Solution.

    well, when I use google chrome to set up cloud print, it does add my HP1525nw to my google cloud print, but ONLY THE LOCAL printer. In other words, google cloud print can add both local printers and cloud enabled printers. It does add the local printers, and since while on my home network, the HP laser is a local printer, it grabs that. But it still won't allow me to add it as a cloud printer.
    The problem with being connected as a local printer is that my notebook has to be on and it has to be on my local network in order for me to print to the printer through the cloud (like using my ipod).
    The point of the HP printer being added as a direct cloud printer is so it can be printed to as a stand alone printer, even if my local computer is not on, because it is connected to my router wirelessly and not dependent on any local computer.
    and that is where it is failing. Trying to add the printer as a CLOUD printer does not work (the same problem everyone else here is having)

  • Unable to Set Up Photosmart Printer with Google Cloud Print Services

    I am attempting to set up my HP Photosmart 7520 for Google Cloud Print.  Google instructions explain that I require my HP Printer email for eprint services.  I am unable to find my HP eprint email.  Can you please assist in this setup.  My printer is already set up wirelessly succesfully.  And eprint services are turned on.

    Hi,
    I think you have not setup ePrint yet. To be able to use ePrint you need the printer email address. Please use the following instructions to setup email address for your printer:
       http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?prodSeriesId=5199461&prodTypeId...
    Regards.
    BH
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  • EPrint (Google cloud print) is not working

    Hey, HP Experts,
    Thank you for holding your answer day!
    It just so happens that I am having an issue with HP ePrint. I can't print for my printer. I checked the printer on the HP Connected Center and it say it is ready to print.
    The printer goes through Google Cloud Print so that our school's chrome books can print. It just stoped working last night.
    On printer copying is working but remote printing is not.
    Specs:
    Envy 4500 e-All-In-One
    IPv4 Network
    Chrome OS clients
    Google Cloud Print
    This question was solved.
    View Solution.

    @Elliot_Labs ,
    I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
    If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
    Thank you for visiting the HP Support Forum.
    I work for HP. However I speak only for myself, not for HP nor anyone else

  • Google Cloud Print not possible to connect with HP Printer

    Hello,
    I want to connect my Officejet 8600 printer with Google Cloud Print.
    I write my [email protected] adress (without @hpeprint.com) in the field and enter, I got always the error message:
    "Could not get printer information from HP."
    Is there a Server Problem or is the problem, that HP changed from eprintcenter to hpconnected.com?
    Can someone help me?
    Regards
    Oli

     @Zephyr-750 
    Depending on which Officejet 8600 you have will depend on which Google Cloud Print path you will use.  If you have the Officejet 8600 e-all in one then you will need to register it as an ePrint printer with your HP Connected account, take that ePrint address and register it with your Google Cloud Print account.
    If you have an older Office jet 8600, then  you will need to register it as a classic print, directly with the Google Cloud.
    Please see this support document for more information.
    As for your question regarding ePrint center and HP Connected. If you are located in the: United States, United Kingdom, France or Germany - you should be using HP Connected. If you are located in another other country - you should be using ePrint center.
    Thank you.
    I am an HP employee.
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    Please mark the post that solves your problem as Accepted Solution

  • Connect your classic printers with Google Cloud Print like in chrome

    be able to do this or similar in firefox
    If your printer is Cloud Ready, follow your manufacturer's provided instructions or see setting up your Cloud Ready printer.
    To connect your classic printer, enable the Google Cloud Print connector on any (non-Chrome OS) computer that is already connected to your printer and able to print. You'll need Google Chrome to be installed on the computer. If you're using Windows XP, make sure you also have the Windows XP Service Pack 3 (SP3) installed.
    Once Google Chrome is installed, follow the steps below to enable the Google Cloud Print connector in Google Chrome.
    Log in to your user account on the Windows, Mac, or Linux computer.
    Open Google Chrome.
    Click the Chrome menu Chrome menu on the browser toolbar.
    Select Settings.
    Click the Show advanced settings link.
    Scroll down to the “Google Cloud Print” section. Click Manage.
    The next screen will show a list of devices already registered with Google Cloud Print, and new devices available on the network.
    In the "Classic printers" section, click Add printers.
    You'll see a confirmation that Google Cloud Print has been enabled. Click Manage your printers to learn more.
    The printer is now associated with your Google Account and connected to Google Cloud Print. You can print to this printer using Google Cloud Print whenever you’re signed in with the same Google Account.

    On your Windows PC?
    Does Google Cloud Print create a Windows printer device? If so, it should appear in the drop-down of available printers in the Print dialog. If not, you may need an add-on for this.
    On your Android device?
    The older add-on I saw (for Firefox/Android) may not work any more: recent reviews are very negative: https://addons.mozilla.org/mobile/addon/cloud-printer/

  • Unable to get Google Cloud print to work on my MG6220

     I can print and scan normally on my MG6220 connected to my wired home network. My computer OS is Windows 8.1. Printer firmware has been updated to V 3.020. The printer will show up when I go to Google Cloud Print but is always grayed out and shows off line.I noticed that the grayed printer name on GCP web site is: Canon MG6200 series_7CE5F5 while the working printer name on my network is CNBJNP_6A31AF. Canon IJ Network tool shows those 2 ports, the _7CE5F5 one has no driver and not detected, I guess that’s the wi-fi lan port? I've registered, de-registered, and re-registered several times. I can’t find a way to correct those behaviors. I've looked all over and can't seem to get a straight answer on this.Can you help?

    Do you use any kind of Xorg.conf?  I don't remember having your problem with my Aspire 6930, but I do have this 10-monitor.conf in xorg.conf.d:
    Section "Monitor"
    Identifier "Monitor0"
    Option "DPI" "96 x 96"
    EndSection
    Section "Device"
    Identifier "Card0"
    Driver "intel"
    VendorName "Intel Corporation"
    BoardName "Mobile 4 Series Chipset Integrated Graphics Controller"
    BusID "PCI:0:2:0"
    Option "BackingStore" "True"
    Option "MigrationHeuristic" "greedy"
    Option "TripleBuffer" "true"
    EndSection
    Section "Screen"
    Identifier "Screen0"
    Device "Card0"
    Monitor "Monitor0"
    DefaultColorDepth 24
    SubSection "Display"
    Viewport 0 0
    Depth 15
    Modes "1366x768"
    EndSubSection
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    Viewport 0 0
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  • Printer hijacked (Google Cloud Print)

    Somebody else has somehow registered my printer in Google Cloud Print. I received a Google Cloud Print test page and a printout from them. I logged into my ePrintCenter account, changed my password.  I then tried to change my ePrint settings. There are other email addresses in the list so I removed them and saved my changes. However, when I sign out and sign back in, the addresses reappear.I tried to remove/add my printer but that has no effect. I am also unable to register my printer with Google Cloud Print. It says my printer is already registered (which is something I never did). My printer also does not show up under my printer list in Google Cloud Print
    Any suggestions?
    This question was solved.
    View Solution.

    Hi j_to_the_m,
    Thank you for being a member of the HP Support community.  I understand that another person has accidentally claimed your printer using Google’s Cloud Print. Google Cloud Print is a function of Google, and is generally supported by Google.  I’ve included the link to Google Cloud Print Support, which is a FAQ page.
    You will need to contact the other person (in a previous post you indicated that you knew their email) and ask them to delete the printer from Google Cloud Print.  Once they have deleted it from their Google Cloud Print you should have no problems adding it to your Google Cloud Print. If you are unsure how to add it please following the steps in the Google Cloud Print’s FAQ Section titled “Basic Information” and then item 3 “How do I connect my printer to Google Cloud Print?”.  
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

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