Unable to connect more than one device

Hi.
We have copper Broadband with a fairly decent speed (13MB) and a HH3.
I run a desktop PC for general internet access but my wife uses an iPad and is always downloading films, music etc. We also have a BT Vision box which is connected via Ethernet direct to the HH3 (there are no issues at all with the Vision).
The hub is located centrally within very close range of the devices with no major structures blocking the path, indeed wireless strength is excellent.
For a long time now it has been the case that with one of us on, the other cannot use their device as the connection is either too slow or it actually knocks the other off-line. I used to run an Ethernet connection for my PC (my wife is wireless) but having read that the HH3 does not like mixed connections I bought a wireless dongle which initially seemed to help but now we are back to where we started.
Re-starting the hub sometimes seems to help but not always and might just be a coincidence.
Obviously it is very inconveniant being able to only use one device at a time.
Does this sound like a hub issue?

It could be a faulty hub because the HH3 should be able to handle multiple connections of both wireless and Ethernet without problem.
The first thing do do is try a factory reset of the homehub by pressing a pin into the recess button on the rear for about 20 seconds which can often sort out configuration problems.

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