Unable to connect on face time

We have been trying to connect with Face Time to our family in Canada (not sure if that makes a difference - we are in the US). We can connect through our iPhone just not our iMac (OS X Lion).  When we "dial" them, it says connecting, then "Face Time failed".  Any suggestions?? BTW - family in Canada is using an iPad and can connect to others in Canada which is why I suspect that may be the culprit but I/we have absolutely NO idea!  One more tid-bit, we have not tried to connect to anyone in the US  as no one we know has Face Time.

The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
 Cheers, Tom

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