Unable to connect to a Wireless Printer (Printer always Offline)

Hi, please help me. I am desperate now, even though I feel very happy at first when I purchase my macbook air.
My computer:
1. 13.3" macbook air with latest OSX Lion installed.
2. 12" Acer notebook with Windows 7 installed.
My wireless router:
1. Linksys WRT54G2 V1
2. TP Link TP-MR3420
My printer:
HP Officejet 7500A Wide Format
Initially, I am using my Linksys router to create my home network. I connect my printer to the router and everything works like a charm. I can print wirelessly without any effort at all from both of my mac and windows computer using the Linksys router.
This works just fine until 2 weeks later, when I upgrade to a new TP Link router. I did the same process as my 1st router and the printer finally connected to the router. This time also, both mac and windows computer can print wirelessly without any problem.
The next day, however, when I want to print using my macbook air, it couldn't detect my printer, saying that it is disconnected/ offline. I check the wireless connection status - both printer and macbook is connected to the same network. I try many suggestions from HP website such as:
- Reset the printer network setting and reconnect my printer
- Reset my printer setting in my macbook air and re-add it
But still I cannot print using my macbook. Other windows computer can print with no problem at all.
What really have happened?
Please help.

I have exactly the same problem. The same printer (HP 7500A wide format) is working fine with a windows PC but not my macbook pro; despite doing everything HP recommends. It seems almost certain to be an Apple issue, as it works fine on the old PC. HELP!

Similar Messages

Unable to connect to internet or print wirelessly on Boot Camp with Windows 7

I recently installed Boot Camp and Windows 7 on my Mac Book Pro with no problems.
A month later, I am unable to connect to internet or print wirelessly.
It states that I am connected to my router.
When I trouble shoot, it cannot find the problem.
My wireless connection and cable connection are fine on the MAC side.
Please help.

looks a like a Windows 7 problem. I assume that you can click on the current connection info on the task bar and see a connection to your wireless router? Have you updated your copy of Windows since it was working? I am wondering if it's an update that's applied in Windows which has done something.

Unable to connect hp photosmart c4480 printer to wireless network

I just purchased a new laptop HP dv7-6169nr but I'm unable to connect to my HP printer Photosmart C4480. I'm connected by home linksys. I tried to set up connection by using "sharing" properties but I guess I must be doing something wrong because I'm able to find the printer but when I try to print, the computer cannot find the printer. Can anyone help me?

Hey there!
Do you have a different pc available? Or if you have a friend who has a laptop will do as well. Because that will answer your question if its an issue with your pc. If it doesnt work with the other pc and you've tried a diff cable, its a big possibility its with the usb port on the printer.
Now, if you dont know anybody with a diff pc, you might wanna check your firewall settings. Its also one reason why your pc cant detect the printer.
You can also disable the startup programs just to make sure its not an issue with any 3rd party software. Try to follow the steps in this link in how to disable them ( and make sure you re-enable them once your done )
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00836418&tmp_task=solveCategory&cc=us&dlc=en&la...
if one of my advice works or helped a little, you can click the *KUDOS* button on the left. thanks.
Disclaimer : Even though im working for HP, all comments and suggestions are my personal opinion. HP still has a process to follow. (But i hope it will help ü)

Unable to connect to canon MG5350 printer wirelessly and also noticed running very hot to touch and a little slow at times. Can anyone advise?

I have been having trouble connecting to my wireless printer and removed printer from system preferences thinking I could reinstall easily enough, however my computer does not recognise/identify my printer when I try to add a new printer.
I then noticed that my Mac was running really hot to touch and is sometimes slow, is this a serious problem, i no long have technical support or service cover. Any recommendation as to what type of places I should go to get it serviced? Apple only?

For resetting or setting up your printing system, go to > OS X Mavericks: Reset the printing system
To find local Authorized Apple Service Provider's, go to > https://locate.apple.com/

My mac has stopped connecting to the wireless printer. However both the mac and the printer indicate that they are connected. What can I do to correct this issue?

my mac has stopped connecting to the wireless printer. However both the mac and the printer indicate that they are connected. What can I do to correct this issue?

Maybe this???
Mac OS X: About the Reset Printing System feature ...
http://support.apple.com/kb/HT1341?viewlocale=en_US
10.5/10.6/10.7/10.8 instructions...
In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.
if you hold option and click the "-" tab it resets the printing system.
http://www.macosxhints.com/article.php?story=20031215144430486
Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.
Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.
Resetting the printing system in Mac OS X 10.5.x+++
    1.    To use the Reset Printing System feature in Mac OS X 10.5.x, follow these steps:
    2.    Choose System Preferences from the Apple menu.
    3.    Choose Print & Fax from the View menu.
    4.    Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..."       As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.
http://support.apple.com/kb/ht1341
Reboot.

How to connect to my wireless printer to a PC workgroup?

It wont let me connect to the workgroup

Im trying to connect to my wireless printer from my MacBook pro, that is connected to my home P.C. **

I'm unable to connect to my wireless network

I am unable to connect to my wireless network on my iphone 4. It worked previously. My husband has no problem with his iphone connecting.

Same here. Upgraded 2 separate iPhone 4 to iOS 5 and now both get an error that say "incorrect password" when trying to connect. iPad 1 upgraded to iOS5 and all 3 macs connect fine using same password. (Router is Apple Airport base station running 7.5.2)

Macbook air is unable to connect on hidden wireless network

Dear users and support,
I have just bought my macbook air with lion os already installed, but I am unable to connect to hidden wireless network. Is there any trick to fix it? even though I am typing the name and password it's unable to login.
Please advice.
tks,

Back up all data before making any changes.
Step 1
Take all the applicable steps in this support article.
Step 2
If you're running OS X 10.8.4 or later, run Wireless Diagnostics and take the remedial steps suggested in the summary that appears, if any. The program also generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.
Step 3
This step will erase all your settings in the Network preference pane. Make a note of them before you begin, and recreate them afterwards. It may be helpful to take screenshots of the preference pane.
Triple-click the line below on this page to select it:
/Library/Preferences/SystemConfiguration
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A folder should open with an item named "SystemConfiguration" selected. Move the selected item to the Trash. You may be prompted for your administrator password.
*If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
Reset the System Management Controller.

Unable to connect to any wireless internet

laptop not supported any dongal to connect internet where as device connected other laptop. If i connect with Hot s[pot then its connected so request you to help on this & suggest what should i do. shoud i format ?

Hello @James0007,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how your notebook computer is unable to connect to any wireless network. I would be happy to help you, but first I would encourage you to post your product number for your computer. Below is a is an HP Support document that will demonstrate how to find your computer's product number. In addition, it will also help if you indicate which operating system you are using; and whether your operating system is 32 or 64 bit. The more information you can provide, the better!
How Do I Find My Model Number or Product Number?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the necessary information, this way I will be able to research this further for you. I look forward to your reply!
Cheers!
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Photosmart 5520 connected but no wireless printing nor wireless direct / Mac OSX 10.6.8

Hi, I've got the Photosmart 5520 installed a few weeks ago and after the set up wireless printing was working fine for a day, but never since. My computer runs on OSX10.6.8 and the modem is a MOBILE Wifi E589. The printer is connected to the network, network test results came up fine, i can choose the printer wirelessly in the printmenu but then get the message: Unable to connect to printer / Network host busy alternating. The network test result comes up fine, no issues. Ive unplugged the whole lot and restarted it (modem/compuet/printer) without success. Wiresless direct doesn't seem to work either. What's next??
Thanks heaps in advance!!!

Hi @Kimaschi,
Welcome to the HP Forums!
I noticed that you cannot print with your HP Photosmart using a wireless connection, or wireless direct on your Mac OS X 10.6.8 computer. I am happy to help!
I would recommend to go through the following guides:
'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Mac OS X.
Printer Does Not Maintain Wireless Connection.
Also I believe this website, Wireless printing center, has a lot of useful information as well.
A couple of questions, if you don't mind:
Do you see any error messages on the printer's control panel?
Can the printer make copies? Copy Text or Mixed Documents.
Have you tried printing using a USB connection? If so, does it print?
Hope the guides help, and hope to hear back from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Connection problems with wireless printer

Unable to connect my hp officejet wireless printer to my computer now.

What is your Cisco / Linksys home device? What steps have you undertaken to troubleshoot the issue? What errors have you encountered?
The Search Function is your friend.... and Google too.
How to Secure your Network
How to Upgrade Routers Firmware
Setting-Up a Router with DSL Internet Service
Setting-Up a Router with Cable Internet Service
How to Hard Reset or 30/30/30 your Router

My MacBook will no longer connect to my wireless printer.

My MacBook (circa 2010 - it's not a MacBook Pro) stopped connecting wirelessly to my HP printer (3050 J610). I get a message, "Printer is offline." The printer is on and I have no trouble printing from my iMac. I appreciate any advice/insights. Thank you.

Welcome to Apple Support Communities. We're all users here.
There is a 'Reset Printing System' command:
, System Preferences, Hardware, Print & Fax, right-click (Command-click) on the printer in question in the left column, as illustrated below, and select Reset Printing System.
WARNING NOTE: This WILL delete all printers AND print cues AND saved settings, if you have saved your own 'custom settings' for the printer, and named them, such as 'Staples Glossy Photo-rear feed', those WILL disappear.
Then you then will need to reinstall all printers, and re-create any custom settings, so if you have a lot of custom settings saved, make screen captures (+shift+3) for the things you customized BEFORE you reset.
Yes, this is drastic, but if nothing else works, AND THE PROBLEM IS NOT CAUSED BY A PRINTER MALFUNCTION, this has always worked for me to cure my wireless print problems such as you describe.
Message was edited by: kostby

Unable to connect to USB shared printer

I hope someone will be able to help with this. I recently had to change my home network setup, and now I can't wirelessly connect to the USB printer shared through my PowerMac G4. Previously, I had AT&T DSL coming in through a Westell modem, with the line out going to the WAN port of the Airport Extreme base station. I then connected the LAN port on the base station to the uplink port on a Linksys switch, to which were connected the iMac G5 and the PowerMac G4. I had a Samsung laser printer connected to the USB port on the base station and an old Epson Stylus Color 740i connected to the G4 with USB printer sharing turned on in System Prefs. Everything worked fine - I could print to either printer from any computer, including wirelessly through my MacBook.
Unfortunately, I have been experiencing slow speeds with my DSL, so one of the steps an AT&T tech took was to replace my Westell modem with a new AT&T 2Wire, which also serves as a router (or switch, I'm not sure which one). Now I don't have the Linksys switch, as it's not needed. The iMac G5 and the G4 are connected directly to the modem through ethernet, and another ethernet port is connected to the WAN port on the Airport base station. There is no connection to the LAN port on the base station. The two printers are connected in the manner I described above. I can print to either printer from the iMac and the G4, but from my MacBook I can only connect to the Samsung that is plugged into the base station. Although printer sharing is still turned on in the G4, I don't see the Epson printer listed anywhere when I try to add a printer on the MacBook. Also, I used to be able to browse the local network to connect to my other computers from the MacBook, but now they don't show up in the browse window. I can connect to them if I put in the computer's IP address, which is now in a different format (192.xxx.x.xx) rather than 10.0.x.x like it used to be. I only mention these last two points because they might be related to why I can't connect to the printer.
Sorry this is so long and complicated, but if anyone has more networking experience than I do, please help. Thanks!

linbobmiller wrote:
Just bought an HP c310a printer with wireless capability. When I install it on the wireless network it say I need to input a MAC address. I don't think that is necessary, but I can't bypass it. Any suggestions?
Your printer is requesting a mac address?
Is that before or after the printer showed you the available ssid's while running the wireless setup.
Did you run the wireless network test on the printer? and if so did it report any errors?
Which wireless setup are you running?
This may help
http://h20563.www2.hp.com/p/_wireless/printer-setup-help.html#preparing

Connecting to a wireless print server, please help!!!

i have a canon mp500 connected to a network through a wireless printserver and wireless router. the printer works when directly connected to my macbook, but not when connected to the print server. i contacted linksys and they sent a docment on how to set the printer up using it's ip address. still didn't work (the instructions were for 10.1 and 10.2). i have downloaded and installed the current mac os x drivers from the canon website with no luck. please help

I'm no expert, but I was able setup HP printer connected wirelessly to AEBS by using Apple's Printer Setup Utility and Bonjour. I was, however, able to install the HP drivers using the software that came with the printer, but it sounds like you could not do so with Canon?
Anyway, here are Apple's help files for adding an IP printer:
"Connecting to an IP printer
An IP printer is a network printer that uses TCP/IP protocols (such as LPD/LPR, IPP, or Socket or Jet Direct) to communicate with your computer. If the IP printer you want to use is not listed when you print, you can add it to your list of available printers.
To add an IP printer, you need to know its IP address or DNS name. See your network administrator for assistance.
Open the document to print, and choose File > Print.
Choose Add Printer from the Printer pop-up menu, and click IP Printer in the dialog that appears.
Choose the appropriate printing protocol from the Protocol pop-up menu.
Type the IP address or DNS name for the printer in the Address field.
If your printer requires it, type the queue name for your printer in the Queue Name field. If you don't know the queue name, see your network administrator for assistance.
Enter a name and location for the printer, so you can identify it in the Printer pop-up menu.
If the Print Using pop-up menu does not display the name of your printer's model, choose the item appropriate for your printer from the Print Using pop-up menu, and then select your printer in the Model Name list.
Click Add.
Usually, your computer can detect whether a printer has special accessories installed, such as additional paper trays, extra memory, or a duplex unit. If it can't, a dialog appears that lets you specify them. Make sure the settings in that dialog accurately reflect your printer's installed accessories so you can take full advantage of them."

How do you connect IPad to wireless printer?

I have a Kodak all in one office hero 6.1 wireless printer. How do I connect my Apple IPad to it so that I can print from IPad?

http://support.apple.com/kb/HT4356

Unable to connect to a Wireless Printer (Printer always Offline)

Similar Messages

Maybe you are looking for