Unable to connect to Blackberry App World

After successfully logging into Blackberry App World with my PayPal account I received the message..
Can not connect to Blackberry App World server. Make sure that your device is connected to the wireless network and try again. I have been getting this message for the last few days. I am able to browse the net using the blackberry browser.

what is the exact error message? is it:
BlackBerry AppWorld is having trouble connecting to the BlackBerry AppWorld server. Verify your network connections and try again.
if so, please read the following article from the public knowledge base.
KB20031
BlackBerry AppWorld is having trouble connecting to the BlackBerry AppWorld server. Verify your net...
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Similar Messages

Unable to update latest BlackBerry App World software

I have tried several times to update the BlackBerry App World software on my Blackberry Curve 8520. But the update has not happened.
I have connected my mobile to the desktop and Connection to smart phone is successful. It did show my PN on the Browser. Updation of the App World Software just goes on without any info that it is complete. I left the device for the whole day.
So I am unable to download any software on my blackberry device.

Hello sudhir4all,
Welcome to the forums.
Before we get into detailed troubleshooting are you meeting all of the system requirements as listed below?
BlackBerry App World™ 2.1 requires BlackBerry® Device Software v4.5 or higher. BlackBerry App World 3.1 requires BlackBerry® Device Software v5.0 or higher (Click "options", then "about" from your smartphone to check your version). Learn how to update your device software
A trackpad, trackball or touch screen
A service plan that includes access to the BlackBerry® Browser
-SR
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Connecting to Blackberry App World

I'm trying to connect my smartphone to Blackberry App World and when I connect my phone to the computer, the pnone asks me whether I want the USB option, Sync Media or Charge . Which of the first 2 should I choose?
Solved!
Go to Solution.

Hi! you can choose USB option if you're just transferring an app.
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App World issues. "having trouble connecting to BlackBerry App world Server" and "installation issue"

Hey.... I hope this isn't just repeating the 'same old' issue, but I have read through everything I could find and I am still having no luck.
Anyways I am having a few issues.....
ONE/// When I try to go to "My World" on my Playbook it always comes up with the message:
BlackBerry App World is having trouble connecting to the Blackberry App World Server, Verify your network connections and try again.
One solution I read was to connect to an alternative WiFi connection, however I haven't got any other connection I can connect to before switching back to my own.... help?!
TWO// There are also two games I have been desperately trying to install but have had no luck. Each time all I get is the following message:
Install Error. There was a problem during Installation. Please try again.
I have read the KB26671 file, and tried to follow the 'resolution' there but whenever I log in I never get any 'account set up process' to continue with..... let alone what the rest of the guide says to do.
THREE// Not sure why but when I try to use AppWorld on my PC it won't show me my playbook device, simply says "please connect your device".... help? According to my playbook it is connected to computer, and my PC is picking up the Playbook as the manager always tells me it is there and lets me view the files but still AppWorld can't seem to see it.
Thanks in advance for your help.
Solved!
Go to Solution.

Well I was just trying to see if it was your network connection. I have found that lately anyhow, the connection to the App World hasn't been that reliable - not sure why and it's just been recently for me. But I have downloaded some pretty large files in the last few days too without issue.
Sorry, this isn't much help but if you find your network connection is becoming flaky, remove the profile and setup a new one. Sometimes I find I have to briefly shut off my internet connection on the PlayBook and then re-enable it when it's acting up. Then things are fine afterwards. A device reboot may help but it may not. I wish I could be more help but this gremlin sounds elusive.
Actually, duh, why didn't I put two and two together eariler? See if this thread is applicable to you or not: http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/PlayBook-not-letting-me-update-apps/td-p/...
In short, reboot your PlayBook and try again...

Can no longer login to Blackberry App World or get a password reset, please help!

I cannot login to My Blackberry App World on https://blackberryid.blackberry.com/bbid/login/
I have entered my email and password but it is rejected.
When I ask for a password reset I am prompted to answer a security question. The security question I am given is one I have never set, so I do not know what the answer is meant to be!
Consequently I cannot get a password reset so am unable to access My Blackberry App World, either on my phone or on a pc.
What has happened to my account and why can I no longer log in..?

Apparently, there was something corrupt in my Profile. I backed up my default profile, created a new one and copied over the critical folders and files - the addons; backedup bookmarks, places.sqlite; password info in key3.db and signons.sqlite.
Issue resolved.

Curve 9220 BlackBerry App World registration error MTP USB Driver is not installed

Hi,
Recently I have purchased Curve 9220, trying connect to BlackBerry App World setup in the first instance I get
1. Get the BlackBerry App World Browser Plug-in (I get tick mark) then when I get
2. Connect your smartphone I get the drop down of my pin no I select my PIN no here I get a error message (An error has occurred communicating with the BlackBerry App World Web plugin. Please restart your device and try again. If you have content protection enabled on your device, please disable and try again.)
I have tried rebooting my device no of times it does not work.
I have removed all USB driveres thats was there in PC rebooted the system it is still not working.
I have even tried in another PC having win7 it gives error message MTP USB Driver is not installed.
For information Content protection is not eabled the encription is not ON in my hand set
Another problem whenever I connect my deice to USB every time it takes up the driver asks me to reboot the sytem (I have even tried the same 4-5 times) still not wokring.
The hand set is communicating with the BlackBerry desk top software (I have downloaded the latest one and using the same).
I need to install few apps which was there in my earlier BB so please help.
Best regards,
Shaibal Ghosh

Hello shaibalghosh,
Welcome to the Community,
As you having difficulty in connecting to apps. world , On your Homescreen Go to Options > Security > and check
encryption is disable For your device and Media card and also Check Firewall it may prevent connecting Apps
World.
Please have a look at this article of KB Apps world web plug-in error appear when attempting to install applications from a computer
Try installing OTA .
Good Luck
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Cannot update blackberry app world. It shows some weird error.

Here is the story. I was using os7 and and 2 days back I upgraded it to 7.1. As usual after upgrading the os, I updated pre installed apps. Like Facebook and bbm and did a re start. After re staring I found that there is no Facebook and bbm icon. I went to app world and searched for it. At the bbm screen there was no button, no re install, delete or anything. On facebook page there was a re install button through which I re installed it and again did a re boot. But again the same thing. So I though of re installing the firmware. I wiped the device via bbsak and installed the firmware via loader.exe (later I also tried with blackberry desktop manager). Now after upgrading when I went to update my app world, it re directed me to browser where I clicked download and then an error came up. I have attached a pic. Now I am unable to upgrade my blackberry app world. I tried several things like removing app world and again trying to Download it from browser, re installing firmware, downgrading and then again upgrading to 7.1 but all in vain. Please help, as I don't have any clue what's wrong and what to do. 
P. S: It's my first blackberry, and I bought it unlocked 5 days back. And I don't use BIS. I tried downloading app world via WiFi and via mobile data. 
 
Here is the error shown 
 
Error: Invalid manifest or application descriptor. 
 
The "MIDlet-Name" attribute is missing 
 
Posted via the CrackBerry App for Android

Hi and Welcome to the Community!!
Please try this sequence:
1) Remove both AppWorld AND the Identity App from your BB
KB10040 How to view or remove installed applications on a BlackBerry smartphone
If it requests that you reboot the BB, do so
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld (during which a fresh version of the Identity App should also install)
http://blackberry.com/appworld/download
Again, if it requests to reboot, do so.
4) Do another Batt-Pull reboot
5) See if it now works.
Cheers!
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BlackBerry app world is having troubles connecting to the server HELP!!!!

New PlayBook..Can't download Apps from App World...it says bb app world is having trouble connecting to bb app world server verify your network
I'm perfectly connected to my Wifi. Already tried a different Wifi.
Already restored it to stock still doesn't work
Already put date to 2011, delete Wifi, restart (hard) and re-enter Wifi credentials.
Still not working can someone help with this ?

Hello can7,
Welcome to the forums.
Have a look at this article regarding the issue you are having.
"BlackBerry App World is having trouble connecting to the BlackBerry App World server. Verify your n...
Hope this helps. Have a good day.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

"BlackBerry App World is having trouble connecting to the BlackBerry App World server. Verify your network connections and try again."

Hi, I need help please!!!
I am not able to log into my bb app world nor am I able to download or upgrade any aps.
I keep getting this error message..
"BlackBerry App World is having trouble connecting to the BlackBerry App World server. Verify your network connections and try again."
I called my phone provider and they cannot assist me. I tried a bunch of trouble shhoting options such as:
-deleted app world and re-installed from website
-deleted email accounts and re-installed
-changed bb id name and password from website
-tried to log on using wifi and non wifi
Nothing seems to be fixing this issue.
Can someone please help!!!
Thanks!

How long has this been an issue for you?
have you tried to downgrade your appworld?
http://www.bbh-plus.net/downloads.php?do=file&id=2196
Sorry to hear you're having so much trouble with this.
(uninstall first though)
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!

Unable to access "My payment options" or "Blackberry ID" from my account in Blackberry app world

Greetings,
I am able to log into my blackberry app world account using my email address and password. Once logged in, if I click "My payment options" or "Blackberry ID" I am prompted for my username and password again. Entering my email address and password will not work at this point - there is no error message, it just clears the username and password fields and prompts for the username and password again in a perpetual loop. I have tried using different browsers and different computers.
Thank you.
Solved!
Go to Solution.

It was not working from the device - so I tried from the PC and encountered the problem. After a power-cycle of my Blackberry it started to work.
Thank you, problem resolved.
Thx

Unable to download Blackberry App World

Hello,
I am not able to download Blackberry App World, I am getting an error message: JAD file incorrect
MIDIet-Name attribute is missing.
Can someone please help?

Hi rnpshah
Welcome to BlackBerry Support Forums
Can you try Installing BlackBerry World in a clean manner , To do that , first On your Homescreen Go to Options > Device > Application Management > Locate and delete BlackBerry World from that list.
KB10040 : How to view or remove installed application on a blackberry smartphone
Once deleted perform a battery pull restart by removing your battery while your device is Powered On , wait for atleast a min. and then re-insert it back. finally after reboot from your BlackBerry Browser browse to www.blackberry.com/appworld .
Please try it .
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Facebook and Blackberry APP World problems

I recently updated BBM and after that Facebook and Blackberry APPs not working. Have upgraded the system software, but still no luck.
Have tried to go to www.blackberry.com/ to download the new version of Blackberry app world, not luck, getting error "A communication failure has occurred. The server may be busy, please try again later. If the problem persists contact your service provider."
when trying to access Blackberry app world, giving error "A Blackberry Identity update is needed. " and when I click yes, I am getting this "Blackberry Identity installation failed. Please try again later.(80003)
Is there anybody that can help me, please!!!

Hello !
Try connecting to App world after connecting your device to WiFi.
Or else,
There is an alternative for your problem to resolve.
What you do is connect your BlackBerry Smartphone with USB cable to Internet enabled desktop/laptop.
Go to the link mentioned below:
http://appworld.blackberry.com/webstore/
On top right of the page there is a option "Sign In".
Login with your BlackBerry ID and password.
From here you can download all as you do it for Appworld.
Hope this resolves your Problem!
If your problem has been resolved then would request you to Click on "Like" and accept as "Solution" so that other Advisors doesnt invest there time on this Message anymore.
Thanks.

Error while downloading app from Blackberry app world.

Hi,
I have BB curve 9380 OS 7.0
I always got an error while downloading app from appworld
1. Through my PC, BB 9380 connected through USB. The error is
Your device is being accessed by another application on your computer. Please close all other browser windows and try again I have tried a lot no progress.
another error sometimes I used to get is Content protection enable disable it.
2. Through my 9380, wifi configured, while accessing through smartphone web browser, after Login to appworld it prompts an error. Cookies disabled in your browser. Please enable it to continue.
But in browser options -> Accept Cookies -> check box is checked up.
Request you guys please help me to get rid from this embarrassing errors. Since 8 months when I have brought this curve 9380 I haven't got an opportunity to install a single apps.
Help is an part of appreciation.
Thanx,
Vikas Thakur

Hi vikasthakur232 and welcome to the BlackBerry Support Community Forums!
Have you tried installing BlackBerry App World via your BlackBerry Browser? You should be prompted to install it when accessing www.blackberry.com/appworld from your BlackBerry Brower.
Thanks.
-CptS
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Error - Blackberry App World Is Not Working

Hello plz I really need an urgent help please. For weeks now my blackberry app world is not opening. It's giving me this message. ( an error has occurred and blackberry world will be close. Try waiting few minutes and reopen blackberry world) please what can I do so I can open my BlackBerry world again. Plz help me. Am using a Z10 and u can't delete it and reinstall it

Although this is an old thread, I encountered this error message a couple of days ago on both my old Q10 and new Classic. After I verified that the BlackBerry World website was not down, I searched for a solution.
The BB tech rep told me to turn off the WiFi and try to connect over the data connection. It worked. Then she told me to turn off Data Services and try to connect over WiFi. It worked.
After fits and starts, the solution was simple: Turn off and WiFi and turn it back on again.
I hope this helps others.

BlackBerry Curve 9320 not able to access BlackBerry App World

Hi All,
I am new to Using BlackBerry.I have got a BlackBery Curve 9320 also as it requires 3G Net Connection for accessing internet i have put Vodafone's 3G internet pack as my network provider is Vodafone.But still i am not able to access my BlackBerry App World and many other stuff.But when i connect to my friend's mobile internet with Wifi i am able to access BlackBerry App word.Also when i try to access BlackBerry App it says " we cannot connect you to Blackberry App World.Please ensure that your devide is connected to the wireless network and try again"
Please Help and Guide...
Have a Rocking Day ahead!
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Sushma Ramakrishnan Iyer (PS No. 298028),
SalesForce.Com Team,
HiCE Business Unit,
Old Building - Block 1,
Plot No.EL - 200 | TTC Electronic Zone,Shil - Mahape Road,
Mumbai - 400710.
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Hello Sushu
Welcome to BlackBerry Support Forums
If you want to access most BlackBerry Application over your Mobile Network then a normal 3G data plan will not allow us, for that you have to activate BIS / BlackBerry Data Plan from our Carrier . However currently many application may work over a WiFi network .
So if you want to use those applications over your Carrier Network then call Vodafone and activate BIS on your account.
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Unable to connect to Blackberry App World

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