Unable to connect to Canon printer MG4270 by one particular MacBook Pro

Dear friend,
MacBook Pro bought in  mid 2010, Intel Core 2 Duo, OS X 10.9.4 (13E28)
The OS X was re-installed after the disk was erased.
The Canon printer MG4270 was connected to the Airport Time Capsule using WiFi.
Through Apple Store, Canon Inkjet printer software update V3.0 has been installed.
Canon IJ Network Tool V4.4.0 has been installed.
When I add the printer, the printer cannot be connected. See the captured image.
I have  2 other MacBook Pros of newer models; they can connect and print to the printer. One of them is just purchased 2 weeks ago. I have successfully installed the printer.
Thanks,
Danny

Hi there chow098,
You may find the troubleshooting steps in the article below helpful.
Troubleshooting printer issues in OS X
http://support.apple.com/kb/TS3147
-Griff W. 

Similar Messages

  • Unable to connect to my printer HP LaserJet Professional P1102w as keep getting message  Can't install the software because it is not currently available from the Software Update server.

    Unable to connect to my printer HP LaserJet Professional P1102w as keep getting message  Can't install the software because it is not currently available from the Software Update server. Please help.

    Installing an HP network printer

  • HP Device Toolbox software Error Unable to connect to the printer

    Hi guys,
    I'm currently in bit of a nightmare with my HP Laserjet 100 color MFP M175nw. 
    Basically I have upgraded to a new wireless router and since doing this my HP Laser Jet refuses to work / connect to the wireless network.
    I have literally tried just about evey thing I can to get it to work, thoroughly through the manual, uninstalled and reinstalled the software about 12 times, tried firewalls on and off, tried security on the router on and off, tried WPS mode, tried manually entering in the IP address into the printer all without luck. You can see my dedicated thread here
    http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/HP-LaserJet-Pro-100-color-MFP-M175nw-un...
    So currently I have the printer connect to the computer via USB and it works, so I decided to try using the HP Device toolbox software  to see if it would give me any more options to try and when I run this software I get
    Error: Unable to connect to the printer, make sure your printer is properly connected and powered on and then try to open the HP device toolbox again. Arg!!!
    My new router is a Billion 7800DXL, my old router which worked in wireless mode was also a Billion 7300g.
    Any help would be great really stuck here

    Hello tf22raptor.
    I see that you're now experiencing an issue getting the Device Tool box to run. I will try and assist with this.
    After reviewing this post and the other thread, I have a few things you can try.
    1) Run MS Fix it utility to uninstall the software: Fix problems that programs cannot be installed or uninstalled.
    (This is to make sure the software is completely removed and conflicts in the registry get resolved)
    2)Msconfig: press windows key and R on the keyboard> in run box type "msconfig"> on window select "services tab"> check box next to "hide all MS services> press disable all> go to "startup" tab> press disable all> press apply and ok at the bottom> this should prompt a PC restart.
    Please restart.
    3) Re-install via USB
    4) Try running the device toolbox now
    5)If still having issues installing wireless, you may have to contact the router manufacture.
    I hope this helps you out. Thanks for posting on the HP Forums.
    I worked on behalf of HP.

  • Connect a Canon Printer to macbook

    I am struggling to connect a Canon Selphy C780 to my macbook pro. Any ideas?

    Hello SpiderRon,
    If you are having issues connecting your Canon printer to your MacBook Pro, you may find the information and troubleshooting steps outlined in the following articles helpful:
    OS X Yosemite: Add or remove a printer
    OS X Yosemite: Printing troubleshooting
    Sincerely,
    - Brenden

  • I connected my Canon printer to time capsule, and can print OK. However, I can't get the printer scanner to work. How do you set up the scanner with Time Capsule?

    I connected my Canon printer to time capsule, and can print OK. However, I can't get the printer scanner to work. How do you set up the scanner with Time Capsule?

    You cannot use USB. It has to be a network capable printer.. is it?? You did not indicate how it is connected.. but by wireless or ethernet then scanning is possible otherwise not.

  • Unable to Connect Wirelessly to Printer

    Hi all.
    Since I had my BT Infinity installed I am unable to connect to my printer Wirelessly like I had previous. I have an Epson SX600FW Inkjet All-in-One Printer. I have the BT Homehub 2.0. How do you configure this hub/router for the Wireless Printer? I cannot see any way of doing this?
    Out of desperation, I have even tried to attach my old Router to the Homehub (even replace the BT Hub with it) but got nothing at all. Not even internet connection!
    Can anyone help?
    BT Infinity (Option 2/Unlimited) - BT Telephone (Unlimited 24/7 calls) - BT Vision (The Whole Lot! inc Sky Sports & ESPN)
    Solved!
    Go to Solution.

    rdec1945 wrote:
    Infinity installed yesterday. Works perfectly both with laptop and Wi Fi Blue Ray DVD but will not work with printer which is an Epson Stylus SX425W. I have set up printer ok to run on Wi Fi but it will not print and I keep getting error messages. Spoken to Epson who have been thro the set up, confirmed that all is ok and asked me to print a status check. This says that network is working correctly but "A router/access point channel conflict has been detected". According to Epson, the solution is for the BT Hub to be configured so that it allows any Epson product through it's firewalls, and for MAC address filtering to be turned off. This is out of my league - is there anyone out there who recognises this issue and can help?   
    Hi rdec1945
    I dont use that printer but the epson PX710W.
    Have you used the printers on screen menu.
    Setup
    OK
    Network Settings
    OK
    Wireless setup wizard  or even Advanced setup and then WPS Wireless LAN setup, where you use the WPS button on the side of the HH3.
    Setting up mine did not involve opening any thing in the firewall or doing anything with MAC address filtering.
    [edit] have a look at this post from geaves, again not the same printer but suggests setting it up with ethernet first, I think its post 6.
    http://community.bt.com/t5/Other-BB-Queries/Cant-get-wireless-printer-working-with-Home-Hub-3/m-p/29...
    toekneem
    http://www.no2nuisancecalls.net
    (EASBF)

  • I am trying to print off some work on my advent AW10 printer by connecting it with a usb cable to my macbook pro 13" 2011. On my laptop it keeps on saying printer failed. What do i do??

    I am trying to print off some work on my advent AW10 printer by connecting it with a usb cable to my macbook pro 13" 2011. On my laptop it keeps on saying printer failed. What do i do??

    Hello molad,
    Welcome to Apple Support Communities.
    Take a look at the article linked below, it provides troubleshooting tips that can help you solve the issue printing from your MacBook Pro. 
    Troubleshooting printer issues in OS X - Apple Support
    So long,
    -Jason

  • I cannot print in color from my MacBook Pro

    I cannot print in color from my MacBook Pro to my hpdeskjet 6122

    hi FalconMom,
    EWS stands for Embedded Web Server.  You will be able to access the printer EWS if it is connected to the same network as your PC or notebook.  Here are the instructions to connect to EWS.
    Open the embedded Web server
    You can access the embedded Web server via either the network or Wi-Fi Direct.
    To open the embedded Web server via network
    NOTE: The printer must be on a network and must have an IP address. The IP address for the
    printer can be found by pressing the Wireless icon or by printing a network configuration page.
     In a supported Web browser on your computer, type the IP address or hostname that has been assigned to the printer.   For example, if the IP address is 192.168.0.12, type the following address into a Web browser:
    http://192.168.0.12.
    To open the embedded Web server using Wi-Fi Direct
     From the Home screen, touch (Wireless) and then touch (Settings).
     If the display shows that Wi-Fi Direct is Off, touch Wi-Fi Direct and then switch it on.
     From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name,
    for example: DIRECT-**- HP Officejet-5740 (where ** are the unique characters to identify your
    printer). Enter the Wi-Fi Direct password when prompted.
     In a supported Web browser on your computer, type the following address: http://192.168.223.1.
    I am an HP employee, but I am speaking for myself.

  • I'm unable to do a clean install of Firefox 6 on Macbook Pro OSX 10.6.8.

    I'm unable to do a clean install of Firefox 6 on Macbook Pro OSX 10.6.8. After trashing the firefox.app from the Applications folder and trashing a related file in the Library folder and then reinstalling, all of my previously opened windows and tabs reappear. And the history and bookmarks are populated too! Then, the computer freezes up so that I must reboot. Because these windows automatically open and the history and bookmarks are populated with my old history and bookmarks, I believe this is not a clean install. Please help.

    Click on the blue Internet Recovery in nbar's post. That is a link to what computers can run Internet Recovery.
    Do a backup,  preferable 2 separate ones on 2 drives. Boot to the Recovery Volume (command - R on a restart or hold down the option/alt key during a restart and select Recovery Volume). Run Disk Utility Verify/Repair and Repair Permissions until you get no errors.  Reformat the drive using Disk Utility/Erase Mac OS Extended (Journaled), then click the Option button and select GUID. Then re-install the OS.
    OS X Recovery
    OS X Recovery (2)
    When you reboot, use Setup Assistant to restore your data.

  • TS3276 I cannot connect to my outgoing email server on my macBook pro, yet I can, for the same email account on my iPad. Also I can send emails from the other email account I have on my MacBook...really confused can anyone help?

    I cannot connect to my outgoing email server on my macBook pro, yet I can, for the same email account on my iPad. Also I can send emails from the other email account I have on my MacBook...really confused can anyone help?

    Sometimes deleting the account and then re-creating it can solve this issue
    Write down all the information in accounts before doing this
    Highlight the account on the left and click the minus button
    Then click the plus button to add the new account and follow the prompts

  • I am trying to connect my sandisk titanium flash drive to my macbook pro. the light is on but it is not recognizing it on the computer. any ideas

    I am trying to connect my sandisk titanium flash drive to my macbook pro. the light is on but it is not recognizing it on the computer. any ideas

    Do other USB devices work on your MBP?
    Does this USB stick work on other MBPs?
    There is a possibility that the stick requires more power than the MBP delivers.  Try it on a powered hub.
    Ciao.

  • I am unable to attach documents to a yahoo email from my macbook pro can anyone advice me what i need to do to address this please?

    Hi there;
    For some reason I am unable to attach documents to a yahoo email from my macbook pro. I do not experience this problem on a nomal PC and i can even open attachments on the mac. However on trying to attach a document to an email it keeps coming up wth an error stating ''invalid file selected'' each time i tr. Can anyone advice me what i need to do to address this please?
    many thanks

    Since your Mac probably came with 10.4, there is no longer a way to get 10.5 Leopard install media. IF it has the requirements, you may be able to upgrade to 10.6 Snow Leopard by buying the boxed install media at the Apple Store for $30.
    System requirements are found here: http://support.apple.com/kb/SP575
    General support can be found here: http://www.apple.com/support/snowleopard/

  • My iPhone will connect with my Goodmans bluetooth speaker but my macbook pro will not, even though it will pair with it and 'sees'it

    My iPhone will connect with my Goodmans bluetooth speaker but my macbook pro will not, even though it will pair with it and 'sees' it

    Hi there tomcrud,
    You may find the information in the article below helpful.
    OS X Mavericks: Set up Bluetooth audio devices
    http://support.apple.com/kb/PH14217
    Also, make sure your iPhone is not paired to the speaker while trying to piar it to your Mac.
    -Griff W. 

  • How can I install my selphy photo printer CP780 on a new MacBook Pro with operating system 10.8

    Is it possible to install my selphy photo printer CP780 on a new MacBook Pro with operating system 10.8?

    Is it possible to install my selphy photo printer CP780 on a new MacBook Pro with operating system 10.8?

  • I get the following error message when I connect a usb ethernet adapter to my new MacBook Pro: Unsupported - You cannot use an Apple USB Modem with this computer. I live were we only have dial-up and the Apple Store said this is what I need.

    I get the following error message when I connect a usb ethernet adapter to my new MacBook Pro: Unsupported - You cannot use an Apple USB Modem with this computer. I live where we only have dial-up and the Apple Store said this is what I need. In addition, when I connect the phone to the connecter it falls out, it will not click in.

    Why are you using a usb ethernet adaptor? Just plug the modem into the usb port.

Maybe you are looking for