Unable to connect to Creative Cloud .... what is going on?

Question

Is anyone else having issues logging in to Creative Cloud?  I cannot access via AAM or https://creative.adobe.com/.  AAM just gives me an error that it cannot contact Adobe, and the web portal just clocks.
Thanks

Answer 1

Vijay Kanna : Hello! Welcome to Adobe Customer Service.
Vijay Kanna : Hi Mike.
Vijay Kanna : Please allow me a moment while I  review your request.
Mike Stiglianese: Hi, I'm having trouble updating CC
Vijay Kanna : Okay.
Mike Stiglianese: I have a message popping up every 5 seconds that says Adobe Creative Cloud Connection Unable to sync files. I'm using Mac OSX 8.3
Vijay Kanna : Okay.
Vijay Kanna : I have read your request.
Vijay Kanna : Let me check how best I can help you with this issue.
Mike Stiglianese: If I try to UNINSTALL Creative Cloud, it won't let me because application manager is running.
Vijay Kanna : Okay.
Vijay Kanna : Please allow me a moment to check with my resources and help you.
Mike Stiglianese: This all started when I tried to update Creative Cloud Connection yesterday. It wouldn't update because it thought CCC was running... but it wasn't.
Vijay Kanna : Okay.
Vijay Kanna : Mike, I have sent this request to check what the error can be. However, may I have the order number to check and help you?
Mike Stiglianese: What order number? I've been running ACC for about a month now. This isn't a new order.
Vijay Kanna : Yes, I am referring to the main order number that was issued at the time of purchase.
Vijay Kanna : Please login to the adobe account and check for the order number in your account under "my orders" tab.
Vijay Kanna : Also try the process of updating the credit card information using a different browser and check if you still get this same error.
Mike Stiglianese: What are you talking about. The problem has nothing to do with the browser.
Mike Stiglianese: How do I sign into the account?
Vijay Kanna : Mike, the billing information was successfully updated by few of our customers when they tried to use a different browser.
Vijay Kanna : Which is why I suggested you to try using a different browser to update the credit card info.
Mike Stiglianese: Okay, I opened Safari. How do I get into the account?
Vijay Kanna : Login to your adobe account at the sign page and follow the information provided in the below link.
Vijay Kanna : Please click here.
Vijay Kanna : Click on the above link and choose "I want to change the credit card on my account".
Vijay Kanna : Follow the instructions from the link there.
Mike Stiglianese: This has already been successfully billed to my CC. It just showed up this month.
Mike Stiglianese: The Edit payment info says "We're sorry, something seems to be wrong on our end. Please try again later."
Mike Stiglianese: It says that the last transaction was April 30, 2013 and shows it paid. It says the next payment date is May 30, 2013. So what does this have to do with the fact that this window keeps popping up and telling me that ACCC is Unable to sync files?
Vijay Kanna : Mike, I checked with my resources and see that adobe is aware of this error which is displayed on the creative cloud site.
Vijay Kanna : Adobe IT team is working on this error and will soon get this error resolved and you will then be able to use the service normally.
Mike Stiglianese: What do I do in the meantime to keep this annoying error message from popping up every 5 seconds?
Vijay Kanna : Mike, this is what adobe is currently working on to resolve for Creative cloud users.
Vijay Kanna : Please close the application and check after few hours and get back to us if you still get same error so that we can check and help you with the then update provided to us with regard to this error you are facing.
Mike Stiglianese: I don't have any Creative Cloud applications open! If I choose "Force Quit
Mike Stiglianese: If I choose "Force Quit" under the apple menu, the only things running are Firefox, Mail, and Finder! ...yet the error message keeps popping up and closing every 5 seconds.
Mike Stiglianese: This isn't a matter of "a few hours". As I said, this has been going on since yesterday.
Vijay Kanna : Mike, the technical chat support team is offline now. Which is why I suggested you to check after few hours and get back to us for assistance.
Vijay Kanna : I would like to inform you that we are  from the general customer support team and have not been trained on resolving technical issues with the software.
Mike Stiglianese: Terrific!
Vijay Kanna : The technical chat and phone support are available Monday-Friday, 5am-7pm PST.
Vijay Kanna : You can re-start the computer and check if this error that pops-up stops.
Mike Stiglianese: I've done that several times.
Vijay Kanna : Okay.
Vijay Kanna : In this case please contact us back tomorrow between 5am-7pm PST so that we can check and get you transferred to our technical chat support for help.
Mike Stiglianese: I'm not here between 5am and 7pm PST. So do I have to endure this forever?
Vijay Kanna : Mike, to get this issue resolved you will need to get in touch with our technical chat support team or the phone support team when they are available.
Mike Stiglianese: So nothing can be done at a time when I'M available?
Vijay Kanna : I apologize, Mike. Like I said you will need to be assisted by our technical chat or phone support team for such errors as you say that you are experiencing this issue from yesterday.