Unable to connect to Exchange 2013 using Outlook 2010/2013 with latest patch

Dear All,
I'm setting up Exchange 2013 CU2 coexist with Exchange 2010 SP3. Since we are still planning and testing, the internet is still pointing to 2010 for send/receive mails.
The 2013 environment are:-
2 X CAS server with MS NLB configured
2X MBX server with DA
Internal NLB/licent access: excas2013.int.my.domain
External access (current set on 2010 as well): webmail.my.domain
Certificate with valid subject name has been import to 2013 and 2010:
CN: webmail.mydomain
SAN: excas2013.int.my.domain
SAN: excas.int.my.domain (for 2010)
I am able to connect to my Exchange 2010 user thru 2013 CAS server and proxy to exhcnage 2010 by outlook. However, I cannot connect to Exchange 2013 user by outlook. During mail profile create of Exchange 2013 user by autodiscover (pointed to exchange 2013),
the process looks good:-
Establish network connection (checked)
Searching for [email protected] server settings (checked)
Log on to server
The process stop at "Log on to server" and a windows prompt, saying:
The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.
Clicked OK, I can see:-
MS Exchange Server:
[email protected]
Mailbox:
=SMPT:[email protected]
WHen I click "Check Name", it said The name cannot be resolved.
I have no idea of what is going on. Just want some help~

I have checked the iis log:-
2013-09-23 06:58:29 10.144.144.71 POST /autodiscover/autodiscover.xml &cafeReqId=99ed5467-a294-481c-95eb-9b21d6530404; 443 mydomain\training101 10.144.85.4 Microsoft+Office/14.0+(Windows+NT+6.1;+Microsoft+Outlook+14.0.7106;+Pro) 200 0 0 8018
2013-09-23 06:58:29 10.144.144.71 RPC_IN_DATA /rpc/rpcproxy.dll [email protected]:6002&RequestId=f4652a19-2e8e-4652-a007-0cf0b7fb792e&cafeReqId=f4652a19-2e8e-4652-a007-0cf0b7fb792e; 443 - 10.144.85.4 MSRPC 401 1 2148074254
0
2013-09-23 06:58:29 10.144.144.71 RPC_OUT_DATA /rpc/rpcproxy.dll [email protected]:6002&RequestId=c48cda77-6008-423b-8e8b-d6d40f4d1b39&cafeReqId=c48cda77-6008-423b-8e8b-d6d40f4d1b39; 443 - 10.144.85.4 MSRPC 401 1 2148074254
0
2013-09-23 06:58:29 10.144.144.71 RPC_IN_DATA /rpc/rpcproxy.dll [email protected]:6002&RequestId=033f1ce4-43ba-49b1-b226-f4cc357e7702&cafeReqId=033f1ce4-43ba-49b1-b226-f4cc357e7702; 443 - 10.144.85.4 MSRPC 401 1 2148074252
15
2013-09-23 06:58:29 10.144.144.71 RPC_OUT_DATA /rpc/rpcproxy.dll [email protected]:6002&RequestId=d2424d25-ca9e-4867-922f-e527b041d9db&cafeReqId=d2424d25-ca9e-4867-922f-e527b041d9db; 443 - 10.144.85.4 MSRPC 401 1 64 0
2013-09-23 06:58:31 10.144.144.73 POST /autodiscover/autodiscover.xml &cafeReqId=ff35f49b-e418-4d55-b66c-dbae509cc12f; 443 - 10.144.92.17 Microsoft+Office/12.0+(Windows+NT+5.1;+Microsoft+Office+Outlook+12.0.6662;+Pro) 401 1 2148074254 0
2013-09-23 06:58:31 10.144.144.73 POST /autodiscover/autodiscover.xml &cafeReqId=033f8ed6-d7ce-41b2-8ed2-e275e22e53be; 443 mydomain\tkchung 10.144.92.17 Microsoft+Office/12.0+(Windows+NT+5.1;+Microsoft+Office+Outlook+12.0.6662;+Pro) 200 0 64 15
2013-09-23 06:58:37 10.144.144.71 POST /powershell serializationLevel=Full;ExchClientVer=15.0.712.24;clientApplication=ManagementShell;TargetServer=;PSVersion=3.0&sessionID=Version_15.0_(Build_711.24)=rJqNiZqNgbqnsr3Py9GWkYvRlZqc0ZyQkoHOxsvOxsbJzczNgcbQzczQzc/OzN/Ixc/KxczI376y&cafeReqId=5350aa81-6668-489e-b099-3b3647115f10;
80 mydomain\Administrator 10.144.144.71 Microsoft+WinRM+Client 500 0 0 180040
2013-09-23 06:58:46 10.144.144.71 RPC_IN_DATA /rpc/rpcproxy.dll [email protected]:6002&RequestId=f961c596-efff-4696-9188-611a0d151601&cafeReqId=f961c596-efff-4696-9188-611a0d151601; 443 - 10.144.85.4 MSRPC 401 1 2148074254
0
2013-09-23 06:58:46 10.144.144.71 RPC_OUT_DATA /rpc/rpcproxy.dll [email protected]:6002&RequestId=753d8852-ce19-459c-ac78-849c3e51e0a1&cafeReqId=753d8852-ce19-459c-ac78-849c3e51e0a1; 443 - 10.144.85.4 MSRPC 401 1 2148074254
15
2013-09-23 06:58:46 10.144.144.71 RPC_OUT_DATA /rpc/rpcproxy.dll [email protected]:6002&RequestId=c9e86049-c883-4b03-8546-143909361a80&cafeReqId=c9e86049-c883-4b03-8546-143909361a80; 443 mydomain\training101 10.144.85.4
MSRPC 404 0 64 78
2013-09-23 06:58:46 10.144.144.71 RPC_IN_DATA /rpc/rpcproxy.dll [email protected]:6002&RequestId=327ace4c-b2c8-44c1-95ba-7871727f60ef&cafeReqId=327ace4c-b2c8-44c1-95ba-7871727f60ef; 443 mydomain\training101 10.144.85.4
MSRPC 200 0 64 109
2013-09-23 06:58:46 10.144.144.71 RPC_IN_DATA /rpc/rpcproxy.dll [email protected]:6004&RequestId=a7c8daa9-e458-4f2d-b388-7300e8679dcd&cafeReqId=a7c8daa9-e458-4f2d-b388-7300e8679dcd; 443 - 10.144.85.4 MSRPC 401 1 2148074254
15
2013-09-23 06:58:46 10.144.144.71 RPC_OUT_DATA /rpc/rpcproxy.dll [email protected]:6004&RequestId=c40afede-dd8f-4ac7-a3dd-827872bb2e76&cafeReqId=c40afede-dd8f-4ac7-a3dd-827872bb2e76; 443 - 10.144.85.4 MSRPC 401 1 2148074254
15
2013-09-23 06:58:46 10.144.144.71 RPC_OUT_DATA /rpc/rpcproxy.dll [email protected]:6004&RequestId=2dc56148-1900-4044-b72a-4b13e5e871f0&cafeReqId=2dc56148-1900-4044-b72a-4b13e5e871f0; 443 mydomain\training101 10.144.85.4
MSRPC 404 0 64 15
2013-09-23 06:58:46 10.144.144.71 RPC_IN_DATA /rpc/rpcproxy.dll [email protected]:6004&RequestId=9475aad3-9537-4dac-86cb-6fdb187fa148&cafeReqId=9475aad3-9537-4dac-86cb-6fdb187fa148; 443 mydomain\training101 10.144.85.4
MSRPC 200 0 64 31
2013-09-23 06:58:46 10.144.144.71 RPC_IN_DATA /rpc/rpcproxy.dll [email protected]:6002&RequestId=11a54e96-d8d8-4649-8e01-f8138ebf7b8d&cafeReqId=11a54e96-d8d8-4649-8e01-f8138ebf7b8d; 443 - 10.144.85.4 MSRPC 401 1 2148074254
0
2013-09-23 06:58:46 10.144.144.71 RPC_OUT_DATA /rpc/rpcproxy.dll [email protected]:6002&RequestId=b1a3e503-1077-4144-84df-fcdb65a7eea4&cafeReqId=b1a3e503-1077-4144-84df-fcdb65a7eea4; 443 - 10.144.85.4 MSRPC 401 1 2148074254
15
2013-09-23 06:58:46 10.144.144.71 RPC_OUT_DATA /rpc/rpcproxy.dll [email protected]:6002&RequestId=5b5639ba-4c91-4351-bda6-bcec46d6b218&cafeReqId=5b5639ba-4c91-4351-bda6-bcec46d6b218; 443 mydomain\training101 10.144.85.4
MSRPC 404 0 0 15
2013-09-23 06:58:46 10.144.144.71 RPC_IN_DATA /rpc/rpcproxy.dll [email protected]:6002&RequestId=f200806f-3294-4210-8940-e3fee0385ccd&cafeReqId=f200806f-3294-4210-8940-e3fee0385ccd; 443 mydomain\training101 10.144.85.4
MSRPC 200 0 64 46
2013-09-23 06:58:46 10.144.144.71 RPC_IN_DATA /rpc/rpcproxy.dll [email protected]:6004&RequestId=675d6515-85da-43fa-9cd8-0a18ac06a71f&cafeReqId=675d6515-85da-43fa-9cd8-0a18ac06a71f; 443 - 10.144.85.4 MSRPC 401 1 2148074254
0
2013-09-23 06:58:46 10.144.144.71 RPC_OUT_DATA /rpc/rpcproxy.dll [email protected]:6004&RequestId=b97b2c3e-5309-4927-8330-fe0f339b5930&cafeReqId=b97b2c3e-5309-4927-8330-fe0f339b5930; 443 - 10.144.85.4 MSRPC 401 1 2148074254
0
2013-09-23 06:58:46 10.144.144.71 RPC_OUT_DATA /rpc/rpcproxy.dll [email protected]:6004&RequestId=504d462a-db21-4e4b-8568-79e4099d78c1&cafeReqId=504d462a-db21-4e4b-8568-79e4099d78c1; 443 mydomain\training101 10.144.85.4
MSRPC 404 0 0 31
2013-09-23 06:58:46 10.144.144.71 RPC_IN_DATA /rpc/rpcproxy.dll [email protected]:6004&RequestId=b4757b1e-8428-454a-91df-ca0a2153144f&cafeReqId=b4757b1e-8428-454a-91df-ca0a2153144f; 443 mydomain\training101 10.144.85.4
MSRPC 200 0 64 46

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1. If the modem has a reset switch, use it to reset the modem. Wait at least 5-10 minutes for the modem to initialize.
2. Remove power from the modem. If it has a backup battery, remove this as well. Wait 5-10 minutes. Replace the battery, and add power back to the modem.
3. Perform a complete power recycle of your network components as follows:
Modem/Router Power Recycling - Quick
o Power-off the modem, AirPort Extreme Base Station (AEBS), & computer(s); Wait at least 5 minutes.
o Power-on the modem; Wait at least 5 minutes.
o Power-on the AEBS; Wait at least 5 minutes.
o Power-on the computer(s)
If this fails to get the modem to "recognize" the Internet router, then try the "Full" version.
Modem/Router Power ReCycling - Full
o Power-off the modem, AEBS, & computer(s). (Wait at least 30 minutes. If possible, leave the modem off overnight.)
o Power-on the modem; Wait at least 15 minutes.
o Power-on the AEBS; Wait at least 5 minutes.
o Power-on the computer(s)
4. Contact your ISP to have them perform a "modem reset."

Delayed received emails Using Outlook 2010 and Exchange Server 2010 SP3

Hi,
Some of our users are encountering delayed emails. When our clients sent email to us, some of our clients received this an hour late, sometimes they will received this the next day.
Our users uses Outlook 2010 and our Exchange Server is 2010. We have already patch this to SP3 as it says that the delayed emails was already fixed in this SP3 but we still encounter the delayed emails.
Thanks.
Collins.

Hi Collins,
In order to narrow down this issue, please use OWA to send and receive a test email, see whether the delay will still happen or not.
From your description, the issue happens when certain users receive emails from internal. I recommend you use message tracking log to determine which step delays.
Here is an article for your reference.
Configure Message Tracking
http://technet.microsoft.com/en-us/library/aa997984(v=exchg.141).aspx
Hope it helps.
Best regards,
Amy
Amy Wang
TechNet Community Support

Am trying to connect my icloud to my outlook account. Icloud says I have two versions of Outlook running. I installed Outlook 2013 but Outlook 2010 is a trial version and I can't seem to be able to delete it without deleting all of Windows Office 2010

Am trying to connect my icloud to my outlook account. Icloud says I have two versions of Outlook running. I installed Outlook 2013 but Outlook 2010 is a trial version and I can't seem to be able to delete it without deleting all of Windows Office 2010

You will have to remove one of the two versions, which one is your choice.

Microsoft Outlook 2010 & 2013 cannot set automatic reply settings

Hello,
We cannot seem to set automatic reply's within outlook 2010 & 2013. We have an exchange server 2010. We
can setup automatic reply through OWA absolutely fine. The error that we receive is 'Your automatic reply settings cannot be displayed because the server is currently unavailable. Try again later.
However we can setup out of office on any other office version below 2010 fine. We have run through
a number of tests and have come to the conclusion that the auto discover service is not configured correctly. I have been told to run through the following
"We need to make sure the IIS service is assigned to the certificate which includes mail.mydomainname.co.uk
name:
Enable-ExchangeCertificate -Thumbprint 62C247B3BD081D0A8B074D4A928A76E6DA3BABBA -Services
POP,IMAP,SMTP,IIS
Then restart IIS service
to apply the changes.
If the user is connect
to mailbox from external environment as your test results, it is recommended to add the autodiscover.mydomain.co.uk name in your certificate with IIS service. If so, the autodiscover
service can be accessed successfully in your posted second steps(https:/autodiscover.mydomain.co.uk/autodiscover/autodiscover.xml). Alternatively, if you don’t want to change your certificate configuration, we need to create a new SRV record for mail.mydomainname.co.uk
to make your autodiscover succeed in last steps of Srv Record lookup method".
So I followed this and opened Exchange Managemnet Shell and ran the following.....
'Enable-ExchangeCertificate -Thumbprint 62C247B3BD081D0A8B074D4A928A76E6DA3BABBA -Services POP,IMAP,SMTP,IIS'
The following output was displayed:
"VERBOSE: Connecting to SERVER2011.EXCHANGE.local
VERBOSE: Connected to SERVER2011.EXCHANGE.local.
[PS] C:\Windows\system32>Enable-ExchangeCertificate -Thumbprint 62C247B3BD081D0A8B074D4A928A76E6DA3BABBA -Services POP,I
MAP,SMTP,IIS
WARNING: This certificate will not be used for external TLS connections with an FQDN of 'SERVER2011.EXCHANGE.local'
because the CA-signed certificate with thumbprint '71ADF367E190E269C1036BBF4A09C55E62536791' takes precedence. The
following receive/send connectors match that FQDN: Default SERVER2011.
WARNING: This certificate will not be used for external TLS connections with an FQDN of
'mail.companyname.co.uk' because the CA-signed certificate with thumbprint
'67ECB1A383CBD05424C58F6A5E753C9377F49D3D' takes precedence. The following receive/send connectors match that FQDN:
Windows SBS Internet Receive SERVER2011, Fax/Printer.
Confirm
Overwrite the existing default SMTP certificate?
Current certificate: '67ECB1A383CBD05424C58F6A5E753C9377F49D3D' (expires 09/08/2015 09:06:17)
Replace it with certificate: '62C247B3BD081D0A8B074D4A928A76E6DA3BABBA' (expires 06/08/2015 17:05:22)
[Y] Yes [A] Yes to All [N] No [L] No to All [?] Help (default is "Y"):"
I opened up 'Internet Information
Services (IIS) Manager to find 2 Server Certificates issues to 'mail.companyname'
with the certificate hash' 62C247B3BD081D0A8B074D4A928A76E6DA3BABBA' and '71ADF367E190E269C1036BBF4A09C55E62536791'.
I opened up the Exchange Management
Console to confirm that the IMAP, POP, IIS, and SMTP services are bound to both of the certificates for 'mail.companyname'.co.uk
I need to know if it is okay to proceed in replacing the certificate and running this
command.
Thank you

Hi,
We have this problem with some of our users, in that they get the server unavailable error when trying to activate the out of office.
In our case this is because the Proxy is blocking the connection from the PC to the Exchange, so we just go to Internet Options - Connections - LAN Settings - Advanced (under proxy server) then just add *.domain.com into the Exceptions box at the bottom.
This seems to resolve the issue and allow them to set their out of office. The only reason this reoccurs for these users is because their roaming profile for some reason won't save the proxy settings, which is a different issue.
Hope this helps.

Unable to connect to Exchange 2013 using Outlook 2010/2013 with latest patch

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