Unable to Connect to Facetime
Last week, I could no longer connect with anyone via facetime. I updated to the newest IOS this morning and it still is not working. I've reset the network, restarted the phone, cold booted the phone, toggled the date and time, toggled facetime.. basically everything the troubleshoot says.
NOTHING has fixed it.
Some other info:
Using iphone 5s, and have only had it since ~mid-June 2014.
Studying abroad in Europe since August 25, so no actual "phone" capabilities are being used right now. Just wifi.
It was working until last week, so it's not because I'm in Europe.
Everything else seems to be working okay (IMessage, other downloaded apps).
Thank you for any help!
Go to settings make sure FaceTime is enabled. Bsydd uk
Similar Messages
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We are unable to connect to FaceTime.
We are currently unable to connect to FaceTime? Both internets are connected and working?
http://support.apple.com/kb/TS5419
read this. As of April 16, all devices that use facetime must be updated to a certain level to function. -
I am unable to connect to facetime . it says connecting but then fails?
We have several apple devices connected to same apple id- 3 iphones and one ipad. we are trying to connect on facetime. i am unable to connect- it says connecting and then failed
What version of iOS are all of you running?
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I am trying to connect using facetime to my daughter who's ready and waiting! But the message saying she is unavailable for facetime keeps coming up.
http://support.apple.com/kb/TS5419 -UPDATE
Pay attention to step 1:
If you started to have issues making or receiving FaceTime calls after April 16, 2014, you or your friend may have an expired device certificate. Updating both devices will resolve this issue.
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
If you encounter issues making or receiving FaceTime calls, follow these steps:
Update both devices (your device and your friend's device) to the latest version of iOS.
If you started to have issues making or receiving FaceTime calls after April 16, 2014, you or your friend may have an expired device certificate. Updating both devices will resolve this issue.
Verify that FaceTime is enabled in Settings > FaceTime.
If the issue persists or if you see the message "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.
If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't disabled in Settings > General > Restrictions.
Verify that the date and time are set correctly: Tap Settings > General > Date & Time and turn on Set Automatically.
Verify that both parties have an active Internet connection and are connected to a Wi-Fi network or a cellular data connection.
Verify push functionality using Mail or other applications that use this feature. FaceTime uses push notifications to send and receive invitations.
Make sure that you have the correct phone number or email address.
Restart your device.
If using FaceTime over a Wi-Fi network, go to the steps to resolve Wi-Fi network issues. -
Hi can someone please help ? My Daughter and I got new iPads for Christmas. 4th generation. We r unable to use FaceTime it is saying we are unavailable for FaceTime and it hangs up. Could someone please explain how to resolve this mater....thank you !
That would be the wireless number assigned by AT&T when the purchaser of the iPhone signed up as a customer with AT&T. If neither you nor your uncle ever activated the iPhone with AT&T, click the "non customer" button.
Note that jailbreaking often renders it impossible to get an iPhone officially unlocked, so don't be surprised if it fails. If it does, then you may have to buy a new iPhone, this time one that is officially unlocked.
Regards. -
My face time is not working please help me
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
Cheers, Tom -
sorry for my english but I'm italian, FaceTime when I call a cell phone does not connect, but when a phone call attempts to the Mac does not ring (osx lion), what can i do?
http://support.apple.com/kb/TS5419 -UPDATE
Pay attention to step 1:
If you started to have issues making or receiving FaceTime calls after April 16, 2014, you or your friend may have an expired device certificate. Updating both devices will resolve this issue.
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
If you encounter issues making or receiving FaceTime calls, follow these steps:
Update both devices (your device and your friend's device) to the latest version of iOS.
If you started to have issues making or receiving FaceTime calls after April 16, 2014, you or your friend may have an expired device certificate. Updating both devices will resolve this issue.
Verify that FaceTime is enabled in Settings > FaceTime.
If the issue persists or if you see the message "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.
If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't disabled in Settings > General > Restrictions.
Verify that the date and time are set correctly: Tap Settings > General > Date & Time and turn on Set Automatically.
Verify that both parties have an active Internet connection and are connected to a Wi-Fi network or a cellular data connection.
Verify push functionality using Mail or other applications that use this feature. FaceTime uses push notifications to send and receive invitations.
Make sure that you have the correct phone number or email address.
Restart your device.
If using FaceTime over a Wi-Fi network, go to the steps to resolve Wi-Fi network issues. -
Suddenly Unable to Connect to FaceTime
I have a MacBook Pro running 10.8.5, and iPad 2 and an iPhone 5 both running iOS7. My girl friend has a MacBook running 10.7. We were only able to connect if I called her on my iPhone. Suddenly, I can't connect to her at all, neither of us changed anything else. Ideas? When she calls me via FT, I hear her MacBook ringing, but I get nothing. and same when I try to call her.
One more thing, I did change one thing...I shut down my iPad. That's the only change, no software updates, nothing. Suddenly no connection at all.
And all along, video quality is terrible even though I have the fastest internet speed AT&T offers and she has very good speed as well.
TIAHi davethetrumpeter,
Welcome to the Support Communities!
The articles below may be able to help you with this issue.
Click on the links to see more details and screenshots in the section entitled "Use iMessage and Facetime with multiple devices"
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
Cheers,
- Judy -
Hi I unable to connect to FaceTime to other user
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Cheers, Tom -
I am having a major problem connecting to FaceTime today. Message reads "unable to connect, check network connections". I am online, mail works, ex
Tc. This was not a a problem two days ago. Any suggestions?Could be that the servers are overloaded today.
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My FaceTime won't let me sign in, I verified my ID online but when I go to sign in on the iPad 2 it says unable to connect and Wont send me the email?
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Cheers, Tom -
My FaceTime won't connect. Every time I try to call my friend it says connecting. Then unable to connect. Or lost connection. And when I go to our FaceTime history it said "FaceTime answered on another device." What can I do to fix this problem? We always used to FaceTime. And now all of the suddenly we can't.
Apple has released a document which is reported to address the recent FaceTime issue.
http://support.apple.com/kb/TS5419 -
Please help whenever I try to log into FaceTime it's says unable to connect please check you network connection than try again I've tried everything and even waited up to an month for something to change but nothing has!! Please Help!!!
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Extra FaceTime IDs
http://tinyurl.com/k683gr4
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Fix Can’t Sign Into FaceTime or iMessage iOS 7
http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
Send an iMessage as a Text Message Instead with a Quick Tap & Hold
http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
Cheers, Tom -
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