Unable to connect to internet using time capsule

Over the last couple of days I have run into a peculiar problem. I am able to connect to the internet when I connect the ethernet cable directly to my computer. Now when I use time capsule to connect wirelessly, the connection either does not get established or if it gets established fails after a few mins and I am unable to browse the internet. I have noticed this problem especially after Mac OSX 10.6.3 update. I did not have this issue earlier. I am not sure if this is the root cause but would surely like some help.

This behavior may indicate that you are picking up wireless interference from cordless phones, another wireless network, security system or other electrical device. It's hard to pinpoint the exact cause.
Suggest that you start by downloading iStumbler and using the application to display your signal strength and noise on your network. What values do you see for each of these?
Also look at any other networks to see if they might be using the same channel or an adjacent channel as your wireless network. If so, change the channel on your wireless network so that it is as far away as possible from other networks.
If you have cordless phones, turn them all off for at least an hour when you can to see if your network performance improves.
Interference robustness often does more harm than good. Try turning it off. However, if you find that your network performs better with it on, that is an almost sure sign that wireless interference is occurring on your network.
You won't be able to do anything about cordless phones at your neighbors (my neighbor...across the street...can knock me off my wireless network if he is in his front yard with his phone and it rings). Users far underestimate the effect that cordless phones have on their wireless networks.
Post back with your findings when you have tried a few things.

Similar Messages

I can't connect to internet using Time Capsule router.

My hard drive recently died. I took the iMac to the Apple store and had a 500 GB hard drive installed. I disconnected my Time Capsule so the Apple rep could restore my data. Now when I try to reconnect to the internet via Time Capsule router, it won't connect. The cable modem is fine, and the Time Capsule's status seems OK with the green light. It even seems to be backing up OK. I don't think I did anything differently, other than unplug it in order to have the Apple rep restore my data. Any thoughts out there?

It sounds like the cable company neglected to mention to you that you must completely reset the modem whenever you change the device that it is connected to. That's because the modem "associates" with a device and "remembers" the settings.
If you then change devices, the modem will "look" for the old device that was connected to it and it will of course not "find" it, so it won't connect.
That's why you need to do the complete sequence that I provided.
If you still cannot connect after the complete reset, then you may have a defective modem. I'm not trying to pick on the cable company....and yours may be an exception...but the last time my modem was having problems, the provider kept insisting that "everything looks good". But, they always say that.
I turned the modem off and called them back an hour later and they still said "everything looks good".
An Ethernet cable has a slightly wider plug than a phone cable. If that's the only connector on the modem, then it must be the right one. Ethernet cables do fail. You might want to check your cable, just in case.

Delayed Connection to Internet using Time Capsule on a network

I have a Time Capsule connected to a Verizon Actiontec DSL modem/router. It is connected in bridge mode.
The problem I am having is that when I first access the internet it takes a long time, then after the first page loads all the subsequent pages load fast and well. It is almost like there some connection issue at the beginning that the software eventually corrects.
Also, when I bring up the Airport Utility, if often shows at first the Internet as "amber" and "disconnected" while the Time capsule is green. But I know if I access the DSL/modem at 192.168.1.1 it always shows it is connected.
Has anyone heard of such an issue before, and how it can be corrected?
Thank you.

what version is your TC?? A1xxx from the base and firmware revision.
Or just post the picture from airport utility. You can pick up the model from the full summary page.. hold down the option key and double click the icon of the TC in airport utility.
The later firmware on Gen1-4 is less than robust.. downgrade to 7.6.1
The 7.7.3 firmware on the Gen5 is also issue prone but more the hardware can have issues.. if the actiontec modem has ethernet ports set to auto the TC may not negotiate correctly.. Try and set it to 100mbit full duplex .. if that is not possible use a crossover cable or a small 10/100 switch between the TC and the modem.
I have a Time Capsule connected to a Verizon Actiontec DSL modem/router. It is connected in bridge mode.
Is "It" the TC or the Verizon as it is unclear exactly which you are bridging.. I am guessing the TC.

DirecTV DVR HR20 connect to internet via Time Capsule

Hi Everyone,
I've searched and come across various topics about connecting the DirecTV DVR to the internet via Time Capsule, but none of them seem to provide a solution for wireless connectivity.
Can anyone point me to a topic where it describes the steps and any issues related to getting my DirecTV DVR connected to the internet via the Time Capsule wirelessly.
I have gone through the setup and I get connected to my network, but I get the error when it tries to connect to the internet.
Do I have to do any port forwarding or anything special?
I use to have my Netgear supporting this configuration, just purchased the Time Capsule and now I cannot get my DVR connected.
Thanks for the support
Jeff...

The Direct TV DVR has an Ethernet connection on the back, which is strongly recommended if you intend to download movies or any kind of high definition material.
If you are trying to use the new Whole Home feature, wireless is not supported by Direct TV for this service.
If you are trying to connect to the DVR using wireless from the Time Capsule, you must be using some sort of wireless to Ethernet bridge device.
What device are you trying to use?
Have you verified that this device is compatible with the Time Capsule?
As a test, connect the adapter/bridge to your laptop and turn the wireless off on the laptop. Open your browser to see if you can get an Internet connection.
If you can, you know the network connection is good and the focus shifts to the DVR as the source of the problem.
If you can't, we'll need to figure out if the adapter you are using will work the Time Capsule.

Connecting Cable Internet to Time Capsule

I know this is dumb, but I'm tired! I'm trying to set up Time Capsule using my cable internet. Time Capsule obviously does not have a coaxial cable port, so how do I actually get my internet feed into the Time Capsule? Do I need to keep using the router provided by Comcast and only use Time Capsule as a wireless backup? Thanks!

sweetsweetjane wrote:
Do I need to keep using the router provided by Comcast and only use Time Capsule as a wireless backup?
You don't need to keep Comcast's router, but you do need something that can operate as a cable modem. Depending on the exact details of your Comcast service, something like this device.
If you don't want to go that route, you should put either the Comcast router or the Time Capsule into "bridge mode". You're better off not having two devices both acting as a router.

Cable modem connection to the internet using Time Capsule

I have just moved to Indonesia and my ISP has provided a cable modem. I can connect to the internet if I plug the ethernet cable into the MAC directly but if I try to use my time capsule I cannot get a connection to the internet.

You will need to completely reset the modem.....and if that does not work.....reset the modem and reconfigure your Time Capsule.
Push the reset button on the modem (if present, it is usually on the back)
Power down the modem by pulling the power plug or wall plug
Remove the battery from the modem (if easily accessible)
Power down all other devices on your network...order is not important
Wait at least 30 minutes. A hour would be better and longer will not hurt.
Connect the Ethernet cable from the modem to the WAN port (circle icon) on the Time Capsule
Re-install the battery if you pulled it in the step above
Power up the modem and let it run for at least 5 minutes by itself
Power up the Time Capsule the same way
Power up each other device one at a time a few minutes apart
Check for proper operation

Slow internet using Time Capsule

Hi!
I have a Time Capsule and are experiencing problems with the WiFi speed. There's nothing wrong with my internet connection because when i plug in the internet caple straight into the computer I get great speed all the time.
The Time Capsule is placed about 10 cm from my new iMac so I guess there's gotta be something wrong with my frequency or channel. I've scanned my network and I've tried to use channels that are free from other WiFis but it still doesn't help. I can have 100 mbit speed in one second and then the next i can barely browse a web page.
I've also tried changing the radio mode but I don't know which one to choose. Right now I'm trying 802.11a/n-802.11b/g
Any suggestions?

I have the same mountain lion 10.8.5 and I found that my time capsule was going all the time, It took so long for it to backup, it was making me unable to get speed from my wifi connection, since when one backup competed a new backup started. I was buffering trough movies and have 50+ Mbits of Internet download speed.
I posted this reply after talking to apple 6 times on the 'time capsule slow' on another board:
I had the same problem with slow backups. Called Apple 5 times and went through all the hoops checking plists, airport, and then erasing using my airport utility and the first backup of about 25-30 gigs went fine, but the second backup would take between 1-2 hours. By the time it was finished it was ready to do another backup.
After looking at community fixes I found that my Comcast Norton Anti Virus was the problem. Upon speaking for the 6th time to Apple I was told that should have been the first thing they asked, since antivirus programs check each file going to the time capsule. Even unchecking the scan external drives did not help.
I removed the Norton AV from my system and replaced it with the IAV from apple store (free) and my backups are back to normal. I timed a 100 meg using Ethernet/LAN and it took 9 minutes 32 seconds from clicking backup now, searching for backups, preparing backup, backingup, and cleanup. My Wifi connection on 10 megs took only 1 minute 29 seconds.
Now my backups run so fast I don't even see them working. Also the constant updates to Norton were casuing my backups to be 100 megs or more each time due to daily Norton updates. Now I get backups in the order of 10-20 megs - depending up what I have put on the machine. If I put music on it increases the size of the files installed.
I recommend anyone having this slow wifi or slow time capsule problems to turn off your full antivirus program no matter what you are using and watch the difference in speed. I am so happy! No more 2 hour backups and 45 minutes to 1 hour preparing backup! good luck

How to connect over internet to time capsule from iphone?

I want to connect to my time capsule 2013 over the internet with an iphone 5, my time capsule is now set in bridge mode and main router is an airport express. How to set to connect in this case and what is a global hostname? In the past i have time capsule as primary router and it was ok to access with file browser, but now i can't connect only in the local wi-fi. Sorry about bad english.

You will have multiple issues here.
It would be much better for the TC to be the main router. Do you have to use express as the main router?? It is underpowered and does not even have disk access.
Remote access is also super difficult from an iphone.. it is not a Mac.. apple designed remote access for Macs.
https://discussions.apple.com/docs/DOC-3413
You can use filebrowser method.
http://www.stratospherix.com/support/gsw_timecapsule.php?page=6remote
Only you need to use the LAN IP of the TC instead of the LAN IP of the express.
Global domain name.. might still work or might not.. apple is working hard to avoid it..
The best option is to buy a static IP from your ISP. That simplifies this whole setup.
Another option not listed is to replace the Express with a proper vpn router. iphone has vpn client built in.. but apple did not include a vpn in their routers. VPN is a lot safer and standard routers use standard dyndns.

Mac connects but PC won't connect to internet via TIme Capsule wireless net

I have my personal Mac and work PC at home. I'm switching from a wireless network using my airport extreme base station to a new time capsule. Had no problems earlier, but now with my new wireless network I have the following problem:
- Both Mac and PC are able to connect to my home wireless network created through Time Capsule
- Only Mac can access the internet via the Time Capsule wireless network
- PC connects fine to the wireless network, but the settings indicate the internet cannot be accessed
I've tried fiddling with configurations etc. but cannot seem to get the PC to connect through to the internet using my Time Capsule.
The PC will connect directly to the net if I plug in the ethernet from my cable modem....What's the problem? Any ideas?

Welcome to the discussions forum AZR-DC.
The PC will connect directly to the net if I plug in the ethernet from my cable modem...
Make it a habit to power down your modem whenever you connect something different to it. Merely detaching the AEBS and attaching your Time Capsule or your computer directly will confuse most modems, so leave it powered down for a few moments. Power down your other equipment while you're at it.
Then, power up all the equipment as follows:
Modem... wait a few moments for it to complete its startup sequence.
Time Capsule. Wait a few moments again.
Computers.
Be sure your PC and your Mac are getting their addresses "via DHCP".

Vista laptop can't connect to Internet via Time Capsule

I just setup my brand new 1TB Time Capsule and everything works perfectly with my iMac. Backups work and I can connect to the Internet fine. I'm using the TC as my network router, so everything will connect through the TC. My one-year old Compaq Vista laptop can connect to the Internet if the wireless security is turned off, but once I turn it on..no Internet for the laptop. It can connect and see the network, but can't get to the Internet. I've reset the TC several times trying various setting combinations and I've went through the laptop and tried to update Windows and any drivers that I thought might help, but nothing.
I have the following Wireless settings on the TIme Capsule:
- radio mode set to Auto
- radio channel selection set to Auto
- wireless security set to WPA/WPA2 Personal
Am I missing something? I can't figure if this is a settings issue, laptop issue, or a Time Capsule issue. Any help would be greatly appreciated.

Windows Vista and Windows 7 cannot see Time Capsule drive
*Thread from:*
*http://techsupport.foreverwarm.com/time-capsule-windows*
This might be your security settings. Open the Local Security Policy utility:
%windir%\system32\secpol.msc /s
Navigate to Local Policies folder, Security Options view. Find “Network security: LAN Manager authentication level”. If it is set to “Send NTLMv2 response only” change it to “Send LM & NTLM – use NTLMv2 session security if negotiated”.
ONE PROBLEM THOUGH. I believe ONLY PROFESSIONAL versions of windows have the local policies acceptable.

Unable to connect to Internet using C2-03 as a mod...

Hi
I have a Nokia C2-03 phone. I have two Sims sim1 is Airtel and Sim2 is Tata docomo. I am using tata docomo for internet browing. its working fine when browing from the handset but when i connect it to my desktop which has windows xp 64 bit os i get the error Packet Data connection unavailable. i have received the settings from the service provider saved them and restarted the mobile but the issue persists.
Any help in resolving this problem will be hugely appreciated.
Thanks & Regards
Flaviazzu

Hi Flaviazzu,
Thank you for your post and welcome to the forums!
Since you can use the packet data on your phone but not on your computer may mean that your operator does not allow you to use your data access via tethering. We would recommend that you review the terms and conditions of your service and see if it mentions anything about tethering. If tethering is allowed in your contract, please follow the instructions below to set up your internet connection.
To create an internet connection for the first time, do the following:
You can find the latest available Nokia Suite from your local support site
In the Nokia Suite Home view, click Tools -> Options -> Connect to Internet
Depending on the device model you are using, the internet connection is created as follows:
The connection is created automatically or you need to select the operator to be used when creating an internet connection. From the list that shows the operators in your country, select your home operator (in other words the operator to whose network you have subscribed to). Then click OK.
Let us know if this helps,
Puigchild
If you find this post helpful, a click upon the white star at bottom would always be appreciated.
If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

Windows XP won't connect to Internet via Time Capsule AE

I've got a MacBook Pro and MacBook using Airport Extreme via Time Capsule. I recently partitioned MacBook Pro and added Windows XP via Boot Camp. The XP sees the Airport but cannot connect. I've added the same key to XP as used for Mac access, but it still doesn't connect.
Its a WPA2 Personal Key. XP allows WEP, WPA, and WPA-??? (there are three other letters there that are NOT "2" or "Personal"). It allows one of two "types" that are TKIP or AS? (Three letters that I can't remember.) I'm completely lost.
I also tried changing channels, but that's frustrating unless I just change from the PC end. I had been changing them on the Mac, then rebooting to XP to see what happens. (Nothing, so far.)
Has anyone successfully gotten XP on the Wireless?

XP wireless to a Time Capsule works fine. Problem is, as you've found, choosing the right wireless security, then entering the key in the right format.
Because of this problem in mixed OS X / XP networks, I've stuck with WEP. It's less secure, but it works!
I live in a rural area, so wireless security isn't really an issue.
Try reconfiguring your TC to use WEP. Once you've got it working, investigate the other security options.

Computers connecting to internet via time capsule are reporting no internet connectivity. PC is reporting default gateway has changed. How to I correct this?

Am having trouble with maintaining a stable wireless network via the Time Capsule. Am running 1 Mac and 3 PC on a Time Capsule wireless in bridge mode connected to a Verizon wireless router. Verizon wireless is turned off and the Time Capsule seems to be staying connected to the Verizon router. When any of the connected computerss goes to stanby, they often report the internet is no longer available. The PCs say the default gateway has changed ans the Mac simply reports the network parameters have changed. What do I need to do to the Time Capsule to stabilize the wireless network?

It is unlikely that the gateway changes.. but anything is possible.. sorry I am not in the US.. is your service adsl or cable?? What sort of lease time does the public IP have? Some cable companies now rotate then on the hour I noticed.. others on about 3months.. but most it is one day.
Track it yourself.. see what gateway address the TC gets and if it is rotating with the IP.
If your client computers are running Mountain Lion.. the plain fact is, they are not particularly stable.
Wireless is worst.. ethernet tends to be ok.. but for instance Laptops updated to Mountain Lion can be pretty flakey.. with the TC.. and it is the combo that is more the issue. People report improvement with clean install of ML. BUT there is still a bug there that causes the ML to be less than fantastic.
I experience it occasionally even with a dlink wireless router.. after a wake from sleep.. the network will drop out and need to be manually connected back.. I have to admit I expect no better from Mountain Lion. I could load Snow Leopard on it and it would drop once every blue moon.. but I got the laptop with ML so I live with it.. !!

Unable to connect Iphone 5 to Time Capsule Wifi

I have an intermittent problem where my Iphone 5 is unable to connect to my Home Wifi via Time Capsule.
Once I was watching youtube then suddenly realised I am on 3g and not connected to my Home Wifi.
I already configured my Time Capsule's AirPort Utility to the following setting:
Radio Mode: 802.11a/n - 802.11b/g/n (Automatic)
2.4GHz Channel: 3
5 GHz Channel: Automatic

I am able to scan the other networks from my neighbors which are secured so I am not sure what channels they are in. I am also able to see my network once in a while.
I had this problem with my Iphone 3gs before and the solution was to set my Time Capsule's 2.4GHz Channel to 3 (which also came from this forum)

I Unable to connect to internet using lan connection on airport -TC.

Just bought and installed a 2Tb Airport TC. Got the Wi-FI and all devices connected and working fine, the only problem is that when I
connect a pc to TC Lan port- i get no internet connection, when I connect a PC directly in ISP modem it works fiine, any ideas? thank you

As LaPastenague asked.....the TC should be in bridge mode...is it?
We did not get an answer from you on this.
The TC needs to be configured in Bridge Mode since you have another router "upstream" on the network.
Check to make sure that this is the case as follows:
Open Macintosh HD > Applications > Utilities > AirPort Utility
Click on the Time Capsule icon, then click Edit
Click the Network tab at the top of the window
Insure that Router Mode is set to Off (Bridge Mode)
Click Udate to save the settings
Allow the Time Capsule to restart, then power off both your modem/router and the Time Capsule. Wait a minute, start the modem/router first, and let it run a few minutes. Then, start the Time Capsule.

Unable to connect to internet using time capsule

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