Unable to connect to iPhone software update server
I'm trying to upgrade the firmware/software on my new iPhone and am unable to connect to the server. Is it experiencing high traffic at the moment? Just wondering if I should just try in a couple of days once the demand for the update slows down.
Cheers!
-jon
I had the same problem on Fri evening and eventually gave up. Tried again on Sat morning and it was fine. So it probably is just high volume of traffic.
Similar Messages
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Trouble connecting to Iphone software update server
I am trying to update and Iphone4. When I try to download the new OS 5.1. Itunes tells me its having trouble connecting to the Iphone software update server and to check network connections or try again later.
I have turned off virus software
I am running directly from the modem
I have uninstalled and reinstalled itunes.
I am getting nowhere with Apple tech support.
I am running windows XP Media center edition version 2002 service pack 3
Can anyone help?
ThanksClose your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
Ok I’m completely lost here....
I’m running Microsoft Windows XP Home Edition Service Pack 3 (Build 2600), I updated iTunes to 11.0.2.25 and some other updates for windows last night on my laptop. I try connecting to download the iOS 6.1.2 update for my iPhone 4 and my iPhone 5 via iTunes. I am getting this message for both "iTunes could not contact the iPhone software update server because you are not connected to the internet. Make sure your internet connection is active and try again." Everything was fine with connecting prior to running these updates because I downloaded the 6.1 update with no problems when it came out.
What I have done so far with which has made no difference:
Checked my internet connection
Changed my internet connection
Signed out of iTunes and then signed back in
Ran diagnostics via iTunes, comes back with: Network interfaces verified- Internet connection failed- Secure link to iTunes store verified
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-02-20 20:40:48.
Disabled firewall, spy sweeper, virus scanner
start>run>cmd> typed "netsh winsock reset"
Rebooted
Checked the parental controls in iTunes
Start>control panel>internet options>connections tab> lan settings> selected the "automatically detect settings"
Deleted iTunes and reinstalled iTunes
When I would "ping gs.apple.com" it would come back with "request timed out" no matter what internet connection I was on, so I went into the hosts file start>my computer>(C:)>WINDOWS>system32>drivers>ect>HOSTS and added "# 127.0.0.1 gs.apple.com". Now it will ping gs.apple.com just fine but still comes up with the "iTunes could not contact the iPhone software update server because you are not connected to the internet" message in iTunes when i try to download the update.
If anyone can come up with any ideas that I haven’t tried, please let me know. This is keeping me back from updating both of my phones along with if anything should ever happen to them; restores as well.im computer is connected i can go to the apple store through itunes but when i plug my phone in i keep getting that alert... i plugged my phone in to update it after the apple loaded the itunes icon and a usb showed up.
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Hello,
I am trying to upgrade my iOS to version 5 but receive the message noted below ("iTunes could not contact the iPhone software update server because you are not connected to the internet"). I click update on iTunes. My internet works fine. Does anyone know what may be causing this error?Try disabling firewall and virus scanning software
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i cant update my iphone and i tried going on my pc on itunes and clicking check for update button but it says that "itunes could not contact the iphone software update server because you are not connected to the internet". But i checked my internet on both my pc and iphone and tried again but it still says the same thing. plzz plzz help
Were you definitely connected to the internet at the time? If you don't have iOS 5 on your iPhone then the only way to update it would be via iTunes, once updated to the latest version of iOS you'll be able to update your iPhone without connecting to iTunes "over-the-air".
Before updating however it goes without saying to Backup your iPhone, this should happen by default upon connecting your iPhone to iTunes.
Regards,
Steve -
when i follow the steps it does it but when it gets to itunes it says 'iTunes could not contact the iPhone software update server because you are not connected to the internet' but i am connected to the internet ..?
Were you definitely connected to the internet at the time? If you don't have iOS 5 on your iPhone then the only way to update it would be via iTunes, once updated to the latest version of iOS you'll be able to update your iPhone without connecting to iTunes "over-the-air".
Before updating however it goes without saying to Backup your iPhone, this should happen by default upon connecting your iPhone to iTunes.
Regards,
Steve -
iPhone 5 was updated (version unknown), and now screen shows 'Connect to iTunes. When we try to do this, we get message 'iTunes could not contact the iPhone software update server because you are not connected to the internet'.
Please tell me how I fix this problem.
ThanksYes, the reason you are getting the error is the phone cannot provide internet for the laptop and then update itself. It would lose connection as you erase the firmware and try to update. You need to connect the computer to the Internet in some other fashion before you connect the phone to try and fix the update problem. As Ocean20 says, and I completely agree, how would you think you could use the Internet connection of a device that is not only going to turn off and on, but is going to get completely wiped of firmware and restored? It would completely remove the device from the equation here. Does that make sense to you?
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The Iphone software update server couldnot be connected
i wanted to upgrade my iphone 4 to ios 5 then i did a bad thing and turned itunes off while restoring my phone now my phone doesnot turn on and when i try it it says connect to itunes but when i do this this eror The Iphone software update server couldnot be connected apw please some one helps me
Thanks again.
I figured out the problem.
Evidently, unbeknownst to me, my Internet connection (via Ethernet) at work has started blocking some traffic -- namely iTunes "ipod server". (Other than this there is no evidence that my Internet access is restricted; I have full web access including the iTunes store). When I disconnected the Ethernet and used the public WiFi access, iTunes was able to connect to "the server" and it then recognized my phone as being connected. With that, I was able to do a restore.
Thanks for your persistence. -
My iPhone is in recovery mode but in Itunes it cannot connect to thge software update server
I unsuccessfully updated new software yesterday which resulted in my phone completely crashing. It told me to connect to iTunes. When I did this it said I must restore to factory settings which I did and then attempted to restore iPhone. It then needs to connect to the iPhone software update server but it has been trying to do this all night and cannot.
Any ideas? Unsurprisingly I can't get an appointment at the Apple store until Friday and am without a phone in the meantime.
Many thanksHi Matt2602,
I hope you are able to get your iPhone restored soon.
Resolve iOS update and restore errors in iTunes - Apple Support
States:
Most of these errors happen because your computer has older versions of software or can’t connect to the server.
Then goes on to troubleshooting steps. Please check it out.
Take care,
Nubz -
I can't seem to connect to the iPhone software update server, why would that be?
I can't seem to connect to the iPhone software update server, why would this be?
In the course of your troubleshooting to date, have you worked through the following document?
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server -
Iphone software update server cannot be contacted
think i posted this in the wrong place
whoops!
here we go again:
I am trying to update my iphone software to 5.0.1, and everytime i do I get a message saying "Iphone software update server cannot be contacted -make sure your network settings are correct and your network connection is active and try again later"
This has been going on for weeks, and I've tried everything
I have turned off firewalls to the best of my knowledge
I did that thing where you go to the LAN tab and choose detect settings
I've downloaded the newest version of itunes
I'm not very technologically savvy, so if anyone can help me - i would need a pretty clear walk through of what to do
I really want to get this zombie jogging app, but my iphone needs to update before it can get on the phone
someone
help me
be mercifulPlz help!!!!!!!!!!!!!!!!!!
i am facing same problem.....from two days i am unable to update my iphone........
plz anybody help.... -
Can't connect to the software update server, can't connect to the software update server
please advise, I like to update my iphone 4 and ipad 2 to 5.1 but I cant connect to the software update server. I've been trying to connect since yesterday. Is anybody have an idea why?
If you are getting the error message "Unable to check for update" when you try an OTA (over the air update)
Change DNS Servers
Settings -> Wi-Fi
Click the blue arrow on your connected network
Delete everything in DNS and replace it with 208.67.222.222, 208.67.220.220
Try again
If this works, you will probably want to remove the WiFi network using "Forget This Network" and then reconnect to it to get your original DNS servers back. Alternatively, make a note of the original DNS servers before deleting them and replace it after you are done.
If you are getting the error message "Unable to check for update" when you try through iTunes
On your Mac
Choose Apple menu > System Preferences, and then click Network.
Select the network connection service you want to use (such as Wi-Fi or Ethernet, unless you named it something else) from the list, and then click Advanced.
Click DNS, and then click Add at the bottom of the DNS Servers list. Enter the IPv4 address for the DNS server.
208.67.222.222
208.67.220.220
You can Google Public DNS if you want
8.8.8.8
8.8.4.4 -
Can't connect to the Software Update server (lionserver.t3m.private)? Please help!
Has anyone experienced this; Can't connect to the Software Update server (lionserver.t3m.private)?
I can no longer sync my iPhone as it needs an iTunes update. When I select update software and I get the error message above.If you are getting the error message "Unable to check for update" when you try an OTA (over the air update)
Change DNS Servers
Settings -> Wi-Fi
Click the blue arrow on your connected network
Delete everything in DNS and replace it with 208.67.222.222, 208.67.220.220
Try again
If this works, you will probably want to remove the WiFi network using "Forget This Network" and then reconnect to it to get your original DNS servers back. Alternatively, make a note of the original DNS servers before deleting them and replace it after you are done.
If you are getting the error message "Unable to check for update" when you try through iTunes
On your Mac
Choose Apple menu > System Preferences, and then click Network.
Select the network connection service you want to use (such as Wi-Fi or Ethernet, unless you named it something else) from the list, and then click Advanced.
Click DNS, and then click Add at the bottom of the DNS Servers list. Enter the IPv4 address for the DNS server.
208.67.222.222
208.67.220.220
You can Google Public DNS if you want
8.8.8.8
8.8.4.4 -
Hi could anyone help me out? my iphone 3gs keeps restarting itself every two minutes which i think is some kind of software issue,now there are a number of things i have done starting with putting in a new battery.when i charge the phone it resets itself every two minutes or so and the battery indicator stays at 4% so i decided to restore the phone on itunes (which is the latest edition) and when i connect my phone which i have put into recovery mode using the buttons, i get an error message saying :- the iphone software update server could not be contacted.a duplicate file name was specified. i have tried re-installing i tunes and that doesn't solve the issue and i have trawled through the program files to see if i could spot the duplicate but without success ,has anyone had the same issue and resolved it?
An iPhone 3G cannot be updated beyond iOS 4.2.1...that's the end of the line for your phone.
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(The iPhone "Named" cannot be restored at this time because the iPhone software update server could not be contacted or is temporarily unavailable.)
can anyone help me with this issue, every time i try to restore it will come up like this error message.Restore the iPhone when connected to iTunes by cable.
Still the same TS1275?
Is your iPhone jailbroken?
Or
Has your computer ever been used to jailbrake or downgrade (Tinyumbrella) any iPhone?
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