Unable to connect to istore via laptop, can anyone help?

Been to apple support prior and done everything they have asked. Not been able to connect to istore since april.
Istore tries to connect then connection just falls away, no error messages etc.

I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

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