Unable to connect to iTunes - nothing will download.
I am having trouble connecting to iTunes. Nothing will download.
Also try A and B
(A) Restart iPad
1. Hold down the Sleep/Wake button until the red slider appears.
2. Drag the slider to turn off iPad.
3. Turn iPad back on, hold down the Sleep/Wake until the Apple logo appears
(B) Reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.
Similar Messages
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Whenever I try to update any apps or download a new one I get the following error message "unable to connect to iTunes". I have reset my iPad and router and also done the same with my iPod but get the same issue.....need some support please?
There are a number of threads from other people reporting the same iTunes connection issue, it looks like there might be a problem at Apple's end - but you could try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works, but it probably won't until Apple's fixed it
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Getting an error unable to connect to iTunes when I try to download games through apples app, says try again when I do it gives me an Fatal error unable to connect?
Hi LeAnn,
There have been several posts tonight with this issue. I would suggest waiting until tomorrow and then try again. There may be an issue with the server you are connecting to.
Cheers,
GB -
After downloading the ios7.0.2, I am unable to connect to iTunes on my 4s. How do I fix tha
After downloading the ios7.0.2, I am unable to connect to iTunes on my 4s. How do I fix that?
Tonite I have WIFI access. At least for tonite.
Settings/General/Reset/Erase All Content and Settings
Then restore from backup.
I had to put the iPhone4 into blank factory state FIRST.
Then restored my iTunes backup.
Seems to be working fine for about 5 hours. -
Trying to download itunes, the window says that there is an error on page, so nothing will download.
I am trying to download itunes but the window says that there is an error on page, so nothing will download. I was able to download quicktime without any issues. I am running on windows xp and not real computer savvy, so non techy terms will help me the best, thanks much.
I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not downloading properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.) -
I have previously downloaded a few apps, including an iBook, however now when I try, it comes up with error message, unable to connect to iTunes store...how can I start downloading again...
Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
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when i want to purchase or download an app it tells me. " unable to connect to itunes store." what is the problem?
Can't connect to the iTunes Store
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When. I tried to download a new app and put in my password it asked for verification of credit card which I entered then it said unable to connect to iTunes and the screen is shaded and will not allow me to connect to previously downloaded apps. It seems jammed. Have been having problems since I loaded I cloud but have tried to delete that but still no joy re access to existing games please help
Hey Bikerbabe09,
I would start off your troubleshooting process by following these steps:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
via: Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Sincerely,
Delgadoh -
"Unable to connect to iTunes Store" 90% of the time
I have a 3rd Gen iPad with wifi only that I bought about 40 days ago. Initially I had no problem downloading and updating apps but in the past few weeks I get "unable to connect to iTunes Store" over 90% of the time. I always verfity the Internet connection is good and I've tried on my home wifi, my cellphone's mobile hotspot, and several hotel wifi connections. The other day I went into settings and noticed the Security code for my Credit Card was blank so I filled it in and clicked "done". Unable to connect so I checked back and the code was still blank. I deleted and redid my CC info and messed with some other settings and iTunes finally let me update some apps. Now I'm back home and it's giving me the error message again. I'm wondering if this is a known issue or if there's a fix for it.
Usually it's because you are not connecting to the internet via wifi.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Cheers, Tom -
TS1368 unable to connect to iTunes
I am able to connect to the internet on my iPad but when I try to download an app it says unable to connect to iTunes. I don't know what the problem is. Please help
Try reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected. -
please help - installed IOS7 and now I am having problems playing Words Free on my Iphone. It gives me a pop up telling me to connect to ITunes but will not connect. Cannot get out and have to continually shut down my phone and start over.
Hi, jeantwin.
Thank you for visiting Apple Support Communities.
The steps in the article below may help you resolve the issue with push notifications.
iPad and iPod touch: Unable to use YouTube or Push notifications
http://support.apple.com/kb/ts3305
If the issue persists, try signing out of your Apple ID and then sign back in.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
Cheers,
Jason H. -
Hi my son cant seem to connect to itunes on his ipod although yesterday it was working a few days ago. Any advise? We downloaded a new game onto it yesterday through itunes on the computer but with it being unable to connect to itunes it wont load up on his devise. It doesn't say there is an error. just unable to connect. Please help. Thanks
Managed to find the answer to this problem by another clever user. U need to change the date (year i think)) and then try and log in again. thanks to the 'Demo' who helped us
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I downloaded a pokédex app on my iPod touch, on that app you can buy other region Pokemon, I bought a region but I won't download on my iPod, it said I purchased it but nothing will download, help?
What happens when you try to download it?
have yo contacted the developer of the app?
Last, contact iTunes
Apple - Support - iTunes - Contact Us -
So i went and updated my iPhone 4S via the settings option from the phone, next thing it asked me to connect to iTunes, i've downloaded the new ios but i've been trying for almost 5 hours, countless problems occur, waiting for iPhone, stuck at verifying, error 0xE0000xx and so on, i've tried changing cables and redownloading iTunes, nothing seems to work. Help.
iOS: Unknown error containing '0xE' when connecting to a Windows PC
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2 out of 5 user one PC unable to connect to itune store
2 out of 5 user one PC unable to connect to itune store, using vista. I remove and reistall itunes, I am able to access the internet through browser, but not through itunes, firewall is turnoff. What else can I try?
The "..at this time" message" sometimes appears when an atypical home folder (eg. one on a network share) isn't available for some reason. I don't use "Filevault", but that might qualify as atypical, since the home of a "Filevault" account actually resides on a disk image.
Since you were able to attach and mount the ".sparseimage", it would appear that at least your ".sparseimage" is not corrupt, so the most dreaded reason for being unable to log in to a "filevault" account fortunately doesn't apply. Before attempting to troubleshoot this issue, just make sure that you are able to "mount" your backup copy to make sure it transferred successfully.
I'm guessing but it could be that by attempting to change the account password using the disk, the repair tech created a situation where the "account password" does not match the ".sparseimage" password. The two must be in agreement for login to proceed smoothly, and this is why the "Accounts" pref pane will not let you change a "Filevault" account password unless you are actually logged in to that account. By using the disk, the tech bypassed this safeguard. The first thing to do would be to try to reset your "account password" - there are other ways to do this, one of which is to boot the computer from the installer disk to use the "Reset Password" function.
http://docs.info.apple.com/article.html?artnum=106156
Make sure to set it to exactly what it was before - ie. identical to the password that is known to have unlocked the ".sparseimage" file. Then reboot and see if you can log in with that password. If not, log in to any other account, open "/Applications" > "Utilities" > "Terminal.app" and post the output of this command, substituting the appropriate username:<pre>nicl . -read /users/username</pre>
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