Unable to connect to itunes on new ipad

Just purchased a brand new ipad and do not appear to be able to connect to itunes, on the desktop, through ID and password, as requested. The ID and password was set up on the ipad. Any ideas?

Hello Fullej,
Congratulations on your new iPad! I found an article with steps you can take when your iPad is not recognized by iTunes. I wasn't sure whether you were using a Windows or Mac computer, so I included the respective articles for each:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
Thank you for using Apple Support Communities.
Best,
Sheila M.

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Based on the numerous posts regarding iTunes and the App Store, there appears to be an issue at Apple's end. Although Apple has not provided any indication on the cloud status page.
Do not change your settings.

TS1424 Still unable to connect to iTunes using my IPad, have tried all suggestions still no luck.

I am unable to update my apps through the app store. I have updated software, synced to my iMac. Still can not connect to iTunes store. Any suggestions?

Don't know if this has any bearing on the conversation at hand, but I ran into this issue last night. Started when I couldn't purchase anything via Comixology. Which caused a lot of swearing.
But then realized, that I couldn't get to the Apple store either.
Figuring that it was my wifi access point being a jerk, I reset that. And "forgot", then reconfigured my wireless.
Still nothing.
At this point, I checked our ISP (Charter) to see if they had an outage. They did. DNS servers were hosed. I gave up and went to bed.
This morning. Same thing. One thing I noticed, was that all of our computers -- not iDevices -- had no problems. Weird.
So I checked the firewall, and found that every request was going to Malaysia, or Thailand. I have country blocking enabled on our firewall. So, I thought that was weird. Checked the IP addresses that were blocked, and found that they were Akamai addresses. I allowed one device through, to test, and everything works.
Wondering if Apple is leaning on Akamai for the flood of traffic that the IOS 6 upgrade is causing.
In any case, if your ISP, or firewall, router, what-not blocks Asian rim countries, it's worth a check.

TS1424 Whenever I try to update an app or download a new one I get an error message stating "unable to connect to iTunes"....I have reset my iPad and router but still get the error message

Whenever I try to update any apps or download a new one I get the following error message "unable to connect to iTunes". I have reset my iPad and router and also done the same with my iPod but get the same issue.....need some support please?

There are a number of threads from other people reporting the same iTunes connection issue, it looks like there might be a problem at Apple's end - but you could try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works, but it probably won't until Apple's fixed it

IPad App Store unable to connect to iTunes

I have tried several times to update my apps on my iPad but it keeps telling me it is unable to connect to iTunes store. I have tried signing into my account in the general settings iTunes & App Store settings and it says the same message, unable to connect to itunes. My iPhone connects just fine, and it is the same account. Anyone else having this problem??

Same problem, except it isn't working on my iPhone either. Started about 20 minutes ago.

I have a iPod touch and i installed it on my other laptop until i had just got another one it says unable to connect to iTunes and i forgot my password and i delete the email and i don't know how i can get my i pod touch to work with my new one email

I have a iPod touch and i installed it on my other laptop until i had just got another one it says unable to connect to iTunes and i forgot my password and i delete the email and i don't know how i can get my i pod touch to work with my new one email.
I JUST NEED HELP

I would contact Apple under your warranty. I doubt you received a new iPod since Apple's policy is to give you a refurbished iPod.

HT2204 My iPad says it is unable to connect to iTunes for my apps and screen is jammed how can I sort

When. I tried to download a new app and put in my password it asked for verification of credit card which I entered then it said unable to connect to iTunes and the screen is shaded and will not allow me to connect to previously downloaded apps. It seems jammed. Have been having problems since I loaded I cloud but have tried to delete that but still no joy re access to existing games please help

Hey Bikerbabe09,
I would start off your troubleshooting process by following these steps:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
via: Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Sincerely,
Delgadoh

"Unable to connect to iTunes Store" 90% of the time

I have a 3rd Gen iPad with wifi only that I bought about 40 days ago. Initially I had no problem downloading and updating apps but in the past few weeks I get "unable to connect to iTunes Store" over 90% of the time. I always verfity the Internet connection is good and I've tried on my home wifi, my cellphone's mobile hotspot, and several hotel wifi connections. The other day I went into settings and noticed the Security code for my Credit Card was blank so I filled it in and clicked "done". Unable to connect so I checked back and the code was still blank. I deleted and redid my CC info and messed with some other settings and iTunes finally let me update some apps. Now I'm back home and it's giving me the error message again. I'm wondering if this is a known issue or if there's a fix for it.

Usually it's because you are not connecting to the internet via wifi.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
 Cheers, Tom

Unable to connect to itunes

Hi my son cant seem to connect to itunes on his ipod although yesterday it was working a few days ago. Any advise? We downloaded a new game onto it yesterday through itunes on the computer but with it being unable to connect to itunes it wont load up on his devise. It doesn't say there is an error. just unable to connect. Please help. Thanks

Managed to find the answer to this problem by another clever user. U need to change the date (year i think)) and then try and log in again. thanks to the 'Demo' who helped us

I am unable to connect to iTunes

I am using Ipad 2, my wifi is working good, i also updated to latest ios, but still i am getting error that 'unable to connect to iTunes'

The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
 Cheers, Tom

Unable to connect to iTunes Store error message yet Wifi working fine. Any issues today?

Any iTunes connection problems on Oct 2? I have wifi connection but can't connect to iTunes either with iPad or iPhone

Hey Brewboy,
On October 2nd, some users may have been unable to access the iTunes Store. Apple worked quickly to resolve these issues, however you may have experienced them. To check the current status of these systems please see:
Apple - Support - System Status
http://www.apple.com/support/systemstatus/
If you are still experiencing issues, you may want to troubleshoot with the following articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thanks,
Matt M.

I have previously downloaded I book, however now when I try, I get message, unable to connect to iTunes store...help

I have previously downloaded a few apps, including an iBook, however now when I try, it comes up with error message, unable to connect to iTunes store...how can I start downloading again...

Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.

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Been getting it off and on the last week or so on my iPhone. Right now, in fact. Usually I shut the app down, then re-start it and it works. Not this time though. Can't get it working no matter what.

TS1368 unable to connect to iTunes

I am able to connect to the internet on my iPad but when I try to download an app it says unable to connect to iTunes. I don't know what the problem is. Please help

Try reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.

TS1702 Why does my ipod say it's unable to connect to itunes store?

My ipod keeps telling me it's unable to connect to itunes store, whenever I try to purchase from in-app game.

If your iPad connects to other networks without problem you may have a problem with your router.
Your router may not have given your iPad a valid IP address. When you have this problem go to Settings > Wifi > your network name and touch the ">" to the right to see the network details. If the IP address starts with 169 or is blank then your router didn't provide an IP address and you won't be able to access the Internet.
There may be a problem with the DHCP daemon in your router which prevented the timely return of an IP address. Turning WiFi off/on on your iPad gives it another chance which might succeed. Restarting your router by removing power to it for 30 seconds might clear up this problem. However, it might be necessary to check for a firmware update for your router at the router manufacturer support web page.
If you need more help please give more details on your network, i.e., your router make, model and version, the wifi security being used (WEP, WPA, WPA2), etc.

Unable to connect to itunes on new ipad

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