Unable to connect to iTunes. Tried uninstalling and reinstalling. Tried other steps, as recommended by tech support.. No luck.

Suddenly unable to connect to iTunes, after it worked fine for years. Tried uninstalling and reinstalling. Tried other steps, as recommended by tech support. No luck.

Sounds like it could be your computer and not Apple. Sounds like some registry issues and/or other underlying problems.
What are your computer specs? Year? Manufacturer? RAM? Processor (type & speed, # of cores), OS (32 bit? 64 bit? Professional? Standard?)

Similar Messages

  • Itunes was not installed correctly error 1114.  I have uninstalled and reinstalled using the steps several times., itunes was not installed correctly error 1114.  I have uninstalled and reinstalled using the steps several times.

    itunes was not installed correctly error 1114.  I have uninstalled and reinstalled using the steps several times., itunes was not installed correctly error 1114.  I have uninstalled and reinstalled using the steps several times.
    I have never been so close to packing the whole lot up and sending the ipad back!
    Please help!
    Kieran

    Issues installing iTunes or QuickTime for Windows
    iTunes 11.1.4 for Windows: Unable to install or open
    Troubleshooting issues with iTunes for Windows updates

  • Windows error: iTunes crashes (uninstall and reinstall does not work)

    Hello all.
    I (and another user) have had a problem with iTunes crashing when trying to open it. Windows just generates the typical vague error message that explains nothing as to what the problem is. Uninstalling and reinstalling did not work, and using the "Repair" option did not work either.
    This was the solution. Hope it works for you. Cheers.
    C ;o)
    Here are the steps, some might be redundant, but still follow them to try and get iTunes to work.
    1. *Extremely important* Close the QuickTime launcher in the tray on the right side of your Windows TaskBar (right-click on the blue QuickTime "Q" logo next to where you have the time and date and select "exit".) The QuickTime logo should disappear from the tray.
    2. Go to where your iTunes library folder is, copy it and put it elsewhere on yoour hard-drive. This is where you asked your iTunes to point to and keeps the full repository of the files sync'ed to your iPod. If you don't do this, you will have to re-create the full library of all the music and files you have put into iTunes.
    3. Unistall iTunes and reboot your PC.
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    5. Go to c:\Windows\System 32 and: delete the Quicktime FOLDER there; then (ii) scroll down and delete all other QuickTime related files (there should be 5-10 of them, I didn't count, some will have a name like QuickTMvr whatever).
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    7. Reboot your PC.
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    Btw.
    Don't forget that, from my experience, most iTunes errors comes from malfunctioning instances of QuickTime.

  • IM TRYING TO INSTALL ITUNES TO MY COMPUTER BUT AN ERROR KEEPS ON POPPING SAYING THAT APPLE APPLICATION SUPPORT IS REQUIRED TO RUN ITUNES PLEASE UNINSTALL AND REINSTALL ITUNES. WHAT DO I DO?

    IM TRYING TO INSTALL ITUNES TO MY COMPUTER BUT AN ERROR KEEPS ON POPPING SAYING THAT APPLE APPLICATION SUPPORT IS REQUIRED TO RUN ITUNES. PLEASE UNINSTALL AND INSTALL ITUNES. WHAT SHOULD/CAN I DO?

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if Apple Application Support won't install normally. You could try this approach first.
    tt2

  • My iphone froze during software update. now my itunes does not recognize it, nor would it reset it. I only see pic of usb cable asking me to connect to itunes. i removed and reinstalled itunes already.

    my iphone 4s froze during software update. I have removed and reinstalled itunes, but still will not recognize it nor reset it. In the screen I can only see a pic of the usb cable indicating me to conect with itunes. have done it several times but still does not  solve my issue. I cannot use the device at all. any suggestions?

    Unable to Update or Restore
    http://support.apple.com/kb/HT1808

  • Error message in Itune, after uninstalling and reinstalling of itune

    I have uninstalled the itunes by following the instructions in apple website, removing intunes, quicktime and other components in my computer. Then after I reinstalled the itunes 10, it doesnt launch the itunes and gives me a message that "The itunes application could not be opened. An unknown error occured (-50)". I would very much appreciate if someone could explain the solution to this problem. Thanks.

    Doublechecking something before proceeding. Do you have a 32-bit or 64-bit Windows 7?

  • Error Message:  Apple Application Support was not found and is required to run iTunes.  Uninstall and then install iTunes again.   I did 3 times

    I just tried to install iTunes on my new HP Envy w/Windows 8.   The error message above is what I get when I try to open it.   The installation seems complete.  It will just not open.   I uninstalled and reinstalled three times.

    Hi Wisechoice,
    Welcome to the Support Communities!  The article below will help you troubleshoot the issue you are having installing iTunes for Windows.  There are more components than just the iTunes software to uninstall. 
    Issues installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/ht1926
    I hope this information helps ....
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  • I try to open mozilla this last week and it will not open it for me. It sais it is open already but there is nothing on my computer. I had mcafee check for viruses and said there was none. I tryed uninstalling and reinstalling but it did not help.

    I try to open mozilla this last week and it will not open it for me. It sais it is open already but there is nothing on my computer. I had mcafee check for viruses and said there was none. I tryed uninstalling and reinstalling but it did not help.

    See
    * http://support.mozilla.com/en-US/kb/Firefox%20will%20not%20start

  • My ipod touch 5th gen will not connect to itunes, but my computer registers my ipod. i have tried placing my ipod in recovery mode, uninstalled and reinstalled itunes, and restarted my laptop but my ipod will not connect to my itunes..... help ._.

    My ipod touch 5th gen will not connect to itunes, but my computer registers my ipod. i have tried placing my ipod in recovery mode, uninstalled and reinstalled itunes, and restarted my laptop but my ipod will not connect to my itunes..... help ._.

    Try
    iOS: Device not recognized in iTunes for Windows
    I would start with              
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    Before you reinstall the Apple software, also remove iCloud vi Control Panel Remove programs. The reinstall the Apple programs
    New cable and different USB port?
    Runs this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Try on another computer to help determine if computer or iPod problem

  • I have uninstalled and reinstalled itunes several times bc i cannot access the store.  still unable to....tries to access but then just stops. no error.  please help

    i have uninstalled and reinstalled itunes several times bc i cannot access the store.  still unable to....tries to access but then just stops. no error.  please help

    Try this:
    Go to command prompt (in windows XP, START/All Programs/Accessories/Command Prompt)
    Type in following:
    Netsh winsock reset
    Hit "Enter" key.  Restart computer.
    Now check & see if iTunes stores is back to normal.
    If not, try temporary uninstall your Security software & see if it works.

  • I need to uninstall and reinstall itunes but cannot find my music anywhere so will i lose what is on my ipod when i re connect it later

    Since having a virus on my laptop I am unable to access my itunes.  It is asking that I uninstall and reinstall.  I am worried that as I cannot find my music already in the itunes library that if i do this reinstalling then connect my ipod that I will loose all the music on there already.  I am not necessarily worried about it not being in the library.  ANy ideas.

    Hello Jenney Watts,
    It sounds like you are wanting to re install iTunes but want to be sure of the location of your files before you do so. The following article will walk you through checking where the library is being stored:
    Where are my iTunes files located?
    http://support.apple.com/kb/ht1391
    I would also recommend using the following article to consolidate your media to the iTunes library to keep them all in the same place.
    iTunes for Windows: Moving your iTunes Media folder
    http://support.apple.com/kb/ht1364
    Then you can use this article to uninstall and then re install iTunes:
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    http://support.apple.com/kb/ht1923
    Thank you for using Apple Support Communities.
    Cheers,
    Sterling

  • Hi my itunes crashes everytime i try to excess the itunes store,it seems to work fine until that point,ive uninstalled and reinstalled itunes and also tried it with my fire wall off but all to no avail any help would be greatly appreciated

    hi my itunes crashes everytime i try to excess the itunes store,it seems to work fine until that point,ive uninstalled and reinstalled itunes and also tried it with my fire wall off but all to no avail. i  am using a new computer which isnt authorized yet if that makes any difference. any help would be greatly appreciated

    Windows 8 or Windows RT? iTunes won't run on Windows RT. It should run on Windows 8. Use the appropriate installer from an account with administrator privileges.
    Windows System Requirements
    PC with a 1GHz Intel or AMD processor and 512MB of RAM
    Windows XP Service Pack 2 or later, 32-bit editions of Windows Vista, Windows 7, or Windows 8
    64-bit editions of Windows Vista, Windows 7, or Windows 8 require the iTunes 64-bit installer
    400MB of available disk space
    Broadband Internet connection to use the iTunes Store
    tt2

  • I'm running windows7 and an iPhone4 and also an iPod touch2. When I connect to iTunes I get the message to uninstall and reinstall itunes. I've done this numerous times but still can't connect my devices to iTunes, HELP!

    I'm running windows7 and I'm trying to connect my iPhone4 and iPod touch2 to itunes. I've installed the latest version of iTunes, and updated my iPhone's driver. When I connect either device to iTunes I get the message "you need to uninstall and reinstall itunes". I've done this multiple times with the same results. This is very frustrating, HELP!!!

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
    Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
    tt2

  • Iphone 4 unable to connect to itunes 10.5. tried the step posted by apple support. running windows 7

    after uninstall and reinstall the itunes 10.5, my iphone 4 still cannot connect and use in itunes 10.5.
    Pc can retrieve pic in iphone but cannot access in itune 10.5.
    i have tried the step posted in apple support.
    please help~

    A bit more...
    iPhone4 connects with the cable, I can sync, update, etc... just no wifi/BT/USB data...

  • HT2204 My iPad says it is unable to connect to iTunes for my apps and screen is jammed how can I sort

    When. I tried to download a new app and put in my password it asked for verification of credit card which I entered then it said unable to connect to iTunes and the screen is shaded and will not allow me to connect to previously downloaded apps. It seems jammed. Have been having problems since I loaded I cloud but have tried to delete that but still no joy re access to existing games please help

    Hey Bikerbabe09,
    I would start off your troubleshooting process by following these steps:
    Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
    Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    Try resetting (turning off and then on again) your Wi-Fi router.
    If the issue persists, try troubleshooting your Wi-Fi networks and connections.
    via: Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Sincerely,
    Delgadoh

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