Unable to connect to Microsoft Exchange

does anyone have a solution? my contacts are all on my Microsoft email account with phone numbers, etc. have tried numerous times and another guy I work with was successful.  please help.

Try application "Exchange by Touchdown", on forum it seems to be a favorite with very high reviews.
http://www.droidforums.net/forum/droid-general-discussions/35377-unable-connect-corp-outlook-droid.html
Also found: 
Export Outlook Contacts and Upload to your Gmail Account
You can export your Outlook Contacts as a Comma Separated Values (.csv) file and then import your contacts into your Gmail account.
Step 1: Create .csv file:
In Outlook, on the File menu, click Import and Export
Click Export to a file, and then click Next
Click Comma Separated Values (Windows), and then click Next
In the folder list, click the Contacts folder, and then click Next
Browse to the folder where you want to save the contacts as a .csv file
Type a name for the exported file, and then click OK
Click Next
Click Finish
Step 2: Import Contacts into Google Gmail:
Log on to Gmail, and then click Contacts at the top of the page
The Contacts list opens in a new window
Click Import Contacts
Click Browse, and then navigate to the .csv file that you created in the "Export Outlook Contacts" section of this article
Select the file, and then click Import Contacts
After your contacts are imported, a dialog box appears and displays the total number of contacts imported
Step 3: Import to your phone:
On your phone, from the Home screen, press the Menu key
Touch Settings
Touch Accounts & sync
Check Auto-Sync
Your phone will now sync and transfer your contacts from Gmail to your phone
Notes:
Outlook Contacts without an e-mail address are not imported.
Outlook distribution lists are not imported. Gmail does not support distribution lists.
If an Outlook Contact that matches an existing Gmail contact is imported, your Outlook Contact information replaces the Gmail contact.
http://www.droidforums.net/forum/droid-faq/713-how-do-i-transfer-contacts-my-previous-phone.html

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  • The connection to Microsoft Exchange is unavailable

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    Hi Tom,
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    TechNet Community Support

  • The action cannot be completed. the connection to microsoft exchange is unavailable

    Hi dear.
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    hi.
    ok. this is the out put of autodiscover url in address bar :
    ""  <?xml
    version="1.0" encoding="utf-8" ?>
    - <Autodiscover
    xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
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    - <Error Time="10:30:23.5154338"
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      <ErrorCode>600</ErrorCode>
      <Message>Invalid Request</Message>
      <DebugData
    />
      </Error>
      </Response>
     </Autodiscover> ""
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  • "The Connection to Microsoft Exchange is unavailable" when adding second Exchange account to Outlook 2013

    I have a problem that I've found to be typical, just haven't found anything that describes my exact problem.
    I'm having trouble adding a second Exchange 2010 server account to Outlook 2013 in one of the computers of the domain. Outlook 2013 will complain with "The Connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete
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    This is a fresh Windows 8.1 install with an up-to-date Outlook 2013. I have other computers in the same domain and network, with the same setup (Win 8.1 + Outlook 2013) configured with two exchange accounts with no problem.
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    Before I speak, I have something important to say.

    Hi Javier,
    Thank you for the update.
    I have tested on my lab and get following result.
    Lab: Exchange 2010, CAS Array (CAS01+CAS02), MBX01, DC
    Type Server Field
    Check name result
    Changed Server Field
    CAS01.domain.com
    Yes
    CASArray.domain.com
    CASArray.domain.com
    Yes
    CASArray.domain.com
    DC.domain.com
    Yes
    CASArray.domain.com
    MBX01.domain.com
    No
    "The Connection to Microsoft Exchange is unavailable"
    Based on my knowledge, the reason why inputing DC FQDN in the Server Field fixes this issue is that Outlook performs AD Lookup and finds the account configuration from AD, then back the CAS Array FQDN in the Server Field  instead of DC FQDN.
    Exchange 2010 is different from Exchange 2013, if you are using Exchange 2013, we need to input MailboxServerGUID.domain.com into Server Field.
    If there is anything I’ve misunderstood, please don’t hesitate to let me know.
    Thanks,
    Steve Fan
    Forum Support
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please click
    here

  • The connection to Microsoft Exchange is unavailable. outlook must be online or connected to completed this action

    Hello,
    I used to use Outlook 2010 connecting with my account. 
    However, after I upgrade to outlook 2013, whenever I tried to connect to my account,
    it keeps saying "The connection to Microsoft Exchange is unavailable.
    outlook must be online or connected to
    completed this action."
    I've read the other threads, I deleted my accounts through using control panel and so on, but nothing works for me. 
    Plz help me :(
    Other office stuff such as excel,
    powerpoint and word works very well.
    Thanks

    Hi,
    If you could connect with your Exchange account with Outlook 2010 successfully and OWA works well. Then the issue might be more related to your Outlook 2013.
    I would like to know your Exchange server version. Please understand Outlook 2013 is not compatible with Exchange server 2003 or an earlier version of Exchange. For more resource:
    http://technet.microsoft.com/en-us/library/cc178996.aspx
    Regards,
    Rebecca Tu
    TechNet Community Support

  • The action cannot be completed. The connection to Microsoft Exchange is unavailable. outlook must be online or connected to complete this action

    I have outlook 2013 and am trying to add an exchange 2010 multi-tenant account.
    I have created a new profile.
    I select Manual setup or additional server types
    Then select Microsoft Exchange Server or compatible service
    I enter the server settings. But the following error is returned when i click check name
    "The action cannot be completed. The connection to Microsoft Exchange is unavailable. outlook must be online or connected to complete this action"
    I have tried selecting more settings, selecting security, and then selecting the option:- Always propt for logon credentials.
    But the same error is still returned
    I tried deselecting the option Encrypt data between Microsoft outlook and Microsoft Exchange
    But still continue to get the same error.
    Reading from other forums I have tried restarting the Microsoft Exchange Address book service under services on the exchange server.
    But this did not help either
    i am able to access the email accout via outlook web access. I am also able to add the email account to my iphone with the server details and it adds fine onto my iphone but cannot add it to outlook 2013.
    any help would be appreciated.
    Thanks
    Rehan Miah

    Hi,
    This issue may occur when the HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders registry key does not contain all of the required data. Specifically, these problems occur if the
    AppData string value is missing from this registry key.
    NOTE: The \User Shell Folders key also contains a string value called
    Local AppDatawhich is different from the value called AppData. The value that causes this problem (if it is missing) is the
    AppData value.
    To resolve this issue, import the User Shell Folders registry key from a working Windows User Profile.
    For more information, please refer:
    http://support.microsoft.com/kb/2264398
    Hope this helps.
    Best Regards,
    Steve Fan
    TechNet Community Support
    I have looked in the registry and Appdata is not missing it has the following value "%USERPROFILE%\AppData\Roaming" also Local AppData is there with the following value "%USERPROFILE%\AppData\Local" i do not have a working machine to import the user shell
    folders registry key so any other advice would be useful.
    thanks
    Rehan Miah
    In order to test what you suggested i created a windows 7 virtual machine installed outlook 2003 however i also get the error on the virtual machine that i have created.
    any further suggestions would be a great help.

  • The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete - Cant add Outlook accounts

    Hi have recently started getting the following error message when setting up new accounts with Outlook 2007:
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    Recently i did add a second mail server to the network but it was not configured to talk to the other main mail server which was handling all the functions of mail box, CAS, hub transport. I had installed all the same roles on the second server with a view to move it across and retire the old server, the second machine is a different machine name from the main mail server. In summay my servers are:
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    Many thanks,
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    The FIX IT here
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    Click Start, and then click Run.
    In the Open box, type regedit.exe, and then click
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    Locate and then click the following key in the registry:
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    Note You may have to create the registry path.
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    This allowed me to roll out a bunch of laptops and not have to worry about running the Fix It for each user.
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  • Cannot open your default e-mail folders. You must connect to Microsoft Exchange with the current profile before you can synchronize your folders with your Outlook data file (.ost)

    Fresh installation of Exchange Server 2013 on Windows Server 2012.
    Our first test account cannot access their email via Outlook but can access fine through OWA. The following message appears - "Cannot open your default e-mail folders. You must connect to Microsoft Exchange with the current profile before you can synchronize
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    If I turn off cached Exchange mode, setting the email account to not
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    I cleared the appdata local Outlook folder and I tested on a new laptop that has never connected to Outlook, same error message on any system.
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    No warning, error or critical messages in the eventlog, it's like the healthiest server alive.
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    So it looks like a lot of people are having this issue and seeing how Exchange 2013 is still new (relatively to the world) there isn't much data around to answer this. I've spend ALOT of time trying to figure this out.
    Here is the answer. :) - No I don't know all but I'm going to try to give you the most reasonable answer to this issue, in a most logical way.
    First thing I did when I was troubleshooting this issue is that I ignored Martina Miskovic's suggestion for Step4 http://technet.microsoft.com/library/jj218640(EXCHG.150)because it didn't make sense to me because I was trying to connect
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    Now go to your client machine where you have the outlook open, browse to your exchange server via https://exchang2013/ in IE and if you don't get any certificate errors - it's good. If you do run on hte client and the server: gpupdate /force This will refresh
    the policy. Don't try to manually install the certificate from Exchange's website on the client. If you wanna do something manually to it to the base certificate from the private key but if you added it to the domain policy you shouldn't have to do it.
    Basically the idea is to make sure you have CA and that CA allows you to browse to exchange and you get no cert error and you can look at the cert and see that's from a domain CA.
    NOW, you can configure your outlook. EASY grasshoppa - not the manual way. WHY? Cause the automatic way will now work. :) Let it discover that exachange and populate it all - and tell you I'm happy! :)
    Open Outlook - BOOM! It works... Was it as good for you as it was for me?
    You may ask, why can't I just configure it by manual - you CAN. It's just a nightmare. Go ahead and open the settings of the account that got auto configed... How do you like that server name? It should read something like [email protected]
    and if you go to advanced and then connection tab - you'll see Outlook Anywhere is checked as well. Look at the settings - there is the name of the server, FQDN I might add. It's there in 2 places and one has that Mtdd-something:Exchange2013.yourdomain.local.
    So what is that GUID in the server name and where does it come from. It's the identity of the user's mailbox so for every user that setting will be different but you can figure it out via the console on the Exchange server itself - if you wish.
    Also a note, if your SSL certs have any trouble - it will just act like outlook can't connect to the exchange server even though it just declines the connection cause the cert/cert authority is not trusted.
    So in short Outlook Anywhere is EVERYWHERE! And it has barely any gui or config and you just supposed to magically know that kind of generic error messages mean what... Server names are now GUIDs of the [email protected] - THAT MAKES PERFECT
    SENSE MICROSOFT! ...and you have to manage certs... and the only place where you gonna find the name of the server is inside the d*** Outlook Anywhere settings in the config tab, un it's own config button - CAN WE PUT THE CONFIG ANY FURTHER!
    Frustrating beyond reason - that should be Exchange's new slogan...
    Hope this will help people in the future and won't get delete because it's bad PR for Microsoft.
    PS
    ALSO if you want to pick a fight with me about how SSL is more secure... I don't wanna hear it - go somewhere else...

  • Cannot Start Microsoft Outlook. Cannot open the Outlook Window. The set fo folders cannot be opened. You must connect to Microsoft Exchange with the current profil

    Cannot Start Microsoft Outlook. Cannot open the Outlook Window. The set fo folders cannot be opened. You must connect to Microsoft Exchange with the current profile before you can synchronize your folders with your Outlook data file (.ost)
    OK. This is a new outlook setup on a laptop. The mail account is on a MS Exchange Server 2010. The user can log on to their laptop no problem with their AD login and password. To setup the outlook profile we have checked the name OK. When we click finish
    and try to start outlook we get the above error message. It is driving me pots as I have tried also of things. I have tried to connect without catching the files. The error message then says that the Exchange Server is down, yet we checked the name OK and
    I can log on to the MS Exchange server and see the setup.
    What else is it that I need to look at as I have tried everything. I will add that they one service I see not running is the Exchange RPC service. If I try to start it, it fails saying Some services stop automatically if they are not in use by other services
    or programs.
    What can I do?

    The major cause of this problem is a corrupted Navigation Pane settings file – profilename.xml, where “profilename” is the name of your Outlook profile. A good sign that the
    file is corrupted is when the size of the file is shown 0 KB. No one knows the precise reason why this takes place, but all versions of Outlook from 2003 to 2013 may get affected.
    Other causes may be when you run Outlook in the compatibility mode, or if you are using a profile generated in an older Outlook version, or if the Outlook data file (.pst or .ost)
    was removed or damaged as the result of faulty uninstallation or reinstallation of MS Outlook.
    Follow the steps given below to resolve this problem
    1. Recover Navigation Pane configuration file
    2. Repair your Outlook PST file using Inbox Repair tool
    3. Create a new Outlook profil and import data from the old PST file
    4. Turn off Compatibility Mode
    5. Start Outlook in Safe Mode
    For more info, you can visit http://www.ablebits.com/office-addins-blog/2013/12/06/cannot-start-microsoft-outlook-solutions/

  • Exchange 2013 Issue - Cannot open default email folders. you must connect to microsoft exchange

    Hello all, this is my first post and nightmare to this issue because i believe i made mistake and overlook something. I search over the internet i cant find the best answer or maybe i missed something during the configurations. The exchange was working fine
    not after i change the setting following the method
    Configure External and Internal URL in Exchange 2012. after that, the users outlook experiencing disconnect from exchange. I restore back the previous setting but now I cant add any new user to the any Outlook version or change the server path. it will
    cause the problem which show the message below:
    "Can't open your default e-mail folders. You must connect to Microsoft Exchange with the current profile before you can synchronize your folder with your offline folders with your Outlook data file (.ost)"
    I restarted the server and check all the Exchange services are running. The Outlook web is running and they able to receive and send out. The existing link to the exchange are still working so I not really sure what setting should i look into. I was thinking
    about restoring back from Window Server Backup but was advise not to do it unless there are ways to look back the previous setting from the backup.
    One of my ex-boss told me could be the Exchange Certificate but wasn't sure.
    I really appreciate someone could advice and help me resolved this issue.
    IT Tech Supports

    Actually all are affected, but i manage to solved it running Virtual test version to trace the issue and finally able to fix it. Thanks for asking.
    IT Technician

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