Unable to connect to music store

Question

I have read all other related posts, and did all the things that were suggested, still no joy, it seems to me the problem has to do with the Itunes update.
Does any one from Apple ever read this posts and correct the problem or is it just left to regular users to come up with fixes
It is a real pain!!!!

Answer 1

I found this on the board several months ago and it worked for me after WEEKS of trying to connect. You do not have to use comcast, but they gave him the answer:
"Thank you Comcast for this one
Dear Elliot,
Thank you for contacting Comcast, my name is Cathy.
From the issues you described, it sounds like you need to reset your Internet Explorer settings to the default settings.
Before performing a reset of Internet Explorer to default, check the date, time, time zone, and Daylight Savings settings on your computer to make sure they are accurate. Some web sites especially secure sites; will not grant access if these settings are incorrect.
Verify that you are using the latest version of Internet Explorer for your Operating System. If you are not, upgrading to the most recent version should resolve any issues you are having with Internet Explorer. Also check the cipher strength by clicking Help, About Internet Explorer while in an Internet Explorer window. The cipher strength should be at 128-bit. If it is not, click the Update link to update your cipher strength to 128-bit encryption.
To reset Internet Explorer 6.0 to the default settings using a Windows Operating System:
1. Go to Tools
2. Select Internet Options
3. On the General tab make sure that your Home Page Address is http://www.comcast.net (NOT NECESSARY)
4. Click Delete Files
5. Check Delete All Offline Content
6. Click OK
7. Click Delete Cookies
8. Click OK
9. Click on the Settings button
10. Make sure that the cache is set to 25 MB or less
11. Make sure that Every Visit to Page is selected
12. Click OK
13. Click on the Security tab. There are four zones listed here. Internet, Local Intranet, Trusted Sites, and Restricted Sites. Click on Internet and then on Default Level
14. Repeat the process in Step 13 for the Local Intranet, Trusted Sites, and Restricted Sites zones
15. Click on the Privacy tab
16. Click the Default button
17. Click on the Connections tab
18. Click the LAN Settings button
19. Make sure that nothing is checked
20. Click OK
21. Click on the Programs tab
22. Click the Reset Web Settings button
23. Uncheck Also Reset My Homepage
24. Click Yes
25. Click OK
26. Click on the Advanced tab
27. Click Restore Defaults
28. Click Apply
29. Click OK
To reset Internet Explorer 5.x to the default settings using a Macintosh Operating System:
1. Go to Explorer
2. Select Preferences
3. Under Web Browser select Browser Display
4. Check Use Address AutoComplete if you would like URLs that you've visited to auto-populate when you start typing them.
5. Under Homepage enter the address http://www.comcast.net (NOT NECESSARY)
6. Under Web Browser select Web Content
7. In the Page Content section, all boxes should be checked except Use Color Sync. In the Active Content section, both the Enable Scripting and the Enable Plug-ins boxes should be checked.
8. Under Web Browser select Java
9. Make sure that everything is checked but Alert on Exceptions
10. Under Web Browser select Security
11. Click the Restore to Defaults button
12. Under Web Browser select Security Zones
13. Select the Internet Zone from the drop down list
14. Make sure it is set to Medium
15. Under Web Browser select Advanced
16. Click Clear History
17. Click OK
18. Under Cache set Update Pages Once per Session
19. Set the size to 25 MB or less
20. Click Empty Now
21. Under Network Select Proxies
22. Make sure nothing is checked
23. Click OK"
Dell XPS 400 Windows XP
Dell XPS 400   Windows XP