Unable to connect to Persona integrated in Portal

Hi,
We get attached error when accessing persona on th SAP Portal. It was working fine earlier.
Can somebody help in fixing this issue
Thanks
Sushma

Hi Chen,
The problem the you are facing mostly occurs due to incorrect assignment of roles. The user id that is used in the EP needs to be present in the CRM backend system as well. The CRM Backend user has to be assigned to the corresponding single role.
Portal user needs to be assigned to a Portal Role.
Kindly have a look at the following document which will give more
information on the role configuration.
Please find the related documentation under:
-> http://service.sap.com/crm-inst
-> People-Centric CRM Inst. a. Config. Guides (on the left side tree)
Kindly have a look at the guide for CRM 5.0
This will give a clear picture on how to set up follow ups. Hope this helps. Please let us know incase you need more information on the same.
Regards,
Hemanth

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    at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
    at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2277)
    at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2183)
    at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1454)
    at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
    at weblogic.work.ExecuteThread.run(ExecuteThread.java:178)
    Error 2
    Message Level 1
    Relationship ID 0
    Component bi_server1
    Module oracle.bi.presentation.runtime.binding.BIRegionBinding
    Host xxxx
    Host IP Address 192.168.1.1
    User <anonymous>
    Thread ID [ACTIVE].ExecuteThread: '7' for queue: 'weblogic.kernel.Default (self-tuning)'
    ECID af46278784e183e2:-662facc5:1384c28bfd9:-8000-0000000000033dae
    Supplemental Detail oracle.bi.presentation.soap.connection.BISoapException: Please check the log file for more details.
    at oracle.bi.presentation.runtime.binding.BIRegionBinding.getHtmlContent(BIRegionBinding.java:323)
    at oracle.bi.presentation.view.faces.renderkit.ReportBaseRenderer.encodeAll(ReportBaseRenderer.java:101)
    at oracle.adf.view.rich.render.RichRenderer.encodeAll(RichRenderer.java:1396)
    at org.apache.myfaces.trinidad.render.CoreRenderer.encodeEnd(CoreRenderer.java:341)
    at org.apache.myfaces.trinidad.component.UIXComponentBase.encodeEnd(UIXComponentBase.java:767)
    at javax.faces.component.UIComponent.encodeAll(UIComponent.java:937)
    at org.apache.myfaces.trinidad.render.CoreRenderer.encodeChild(CoreRenderer.java:405)
    at oracle.adf.view.rich.render.RichRenderer.encodeChild(RichRenderer.java:2633)
    at org.apache.myfaces.trinidad.render.CoreRenderer.encodeAllChildren(CoreRenderer.java:421)
    at oracle.adfinternal.view.faces.renderkit.rich.FormRenderer.encodeAll(FormRenderer.java:220)
    at oracle.adf.view.rich.render.RichRenderer.encodeAll(RichRenderer.java:1396)
    at org.apache.myfaces.trinidad.render.CoreRenderer.encodeEnd(CoreRenderer.java:341)
    at org.apache.myfaces.trinidad.component.UIXComponentBase.encodeEnd(UIXComponentBase.java:767)
    at javax.faces.component.UIComponent.encodeAll(UIComponent.java:937)
    at org.apache.myfaces.trinidad.render.CoreRenderer.encodeChild(CoreRenderer.java:405)
    at oracle.adf.view.rich.render.RichRenderer.encodeChild(RichRenderer.java:2633)
    at org.apache.myfaces.trinidad.render.CoreRenderer.encodeAllChildren(CoreRenderer.java:421)
    at oracle.adfinternal.view.faces.renderkit.rich.DocumentRenderer.encodeAll(DocumentRenderer.java:1324)
    at oracle.adf.view.rich.render.RichRenderer.encodeAll(RichRenderer.java:1396)
    at org.apache.myfaces.trinidad.render.CoreRenderer.encodeEnd(CoreRenderer.java:341)
    at org.apache.myfaces.trinidad.component.UIXComponentBase.encodeEnd(UIXComponentBase.java:767)
    at javax.faces.component.UIComponent.encodeAll(UIComponent.java:937)
    at javax.faces.component.UIComponent.encodeAll(UIComponent.java:933)
    at com.sun.faces.application.ViewHandlerImpl.doRenderView(ViewHandlerImpl.java:266)
    at com.sun.faces.application.ViewHandlerImpl.renderView(ViewHandlerImpl.java:197)
    at javax.faces.application.ViewHandlerWrapper.renderView(ViewHandlerWrapper.java:189)
    at org.apache.myfaces.trinidadinternal.application.ViewHandlerImpl.renderView(ViewHandlerImpl.java:193)
    at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl._renderResponse(LifecycleImpl.java:911)
    at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl._executePhase(LifecycleImpl.java:367)
    at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl.render(LifecycleImpl.java:222)
    at javax.faces.webapp.FacesServlet.service(FacesServlet.java:266)
    at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
    at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
    at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:300)
    at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at oracle.adf.model.servlet.ADFBindingFilter.doFilter(ADFBindingFilter.java:205)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at oracle.adfinternal.view.faces.webapp.rich.RegistrationFilter.doFilter(RegistrationFilter.java:106)
    at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl$FilterListChain.doFilter(TrinidadFilterImpl.java:446)
    at oracle.adfinternal.view.faces.activedata.AdsFilter.doFilter(AdsFilter.java:60)
    at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl$FilterListChain.doFilter(TrinidadFilterImpl.java:446)
    at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl._doFilterImpl(TrinidadFilterImpl.java:271)
    at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl.doFilter(TrinidadFilterImpl.java:177)
    at org.apache.myfaces.trinidad.webapp.TrinidadFilter.doFilter(TrinidadFilter.java:92)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at oracle.adf.library.webapp.LibraryFilter.doFilter(LibraryFilter.java:179)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:119)
    at java.security.AccessController.doPrivileged(Native Method)
    at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:315)
    at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:442)
    at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:103)
    at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:171)
    at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:139)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at weblogic.servlet.internal.RequestEventsFilter.doFilter(RequestEventsFilter.java:27)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3715)
    at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3681)
    at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
    at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
    at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2277)
    at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2183)
    at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1454)
    at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
    at weblogic.work.ExecuteThread.run(ExecuteThread.java:178)
    Trace Message
    Message Level 16
    SRC_CLASS oracle.bi.presentation.runtime.binding.BIRegionBinding
    SRC_METHOD _updateOrCreateSessionStylesheet
    Relationship ID 0
    Component bi_server1
    Module oracle.bi.presentation.runtime.binding.BIRegionBinding
    Host xxxx
    Host IP Address 192.168.1.1
    User <anonymous>
    Thread ID [ACTIVE].ExecuteThread: '7' for queue: 'weblogic.kernel.Default (self-tuning)'
    ECID af46278784e183e2:-662facc5:1384c28bfd9:-8000-0000000000033dae
    Message Unable to get the Session Attribute. oracle.bi.presentation.runtime.styles.biStylesheet
    I hope this may help to identify the root cause and solution.

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    #8 08:40:44 [AWT-EventQueue-0] ERROR com.sap.aii.utilxi.swing.toolkit.ExceptionDialog: Throwable
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         at java.awt.EventQueue.dispatchEvent(Unknown Source)
         at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
         at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
         at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
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         at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
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         at com.sap.aii.ib.core.applcomp.IStartupCodeEntry.startupIfNotAlreadyDone(IStartupCodeEntry.java:33)
         at com.sap.aii.ibrep.gui.applcomp.StartupCodeEntry.startup(StartupCodeEntry.java:93)
         at com.sap.aii.ib.core.applcomp.IStartupCodeEntry.startupIfNotAlreadyDone(IStartupCodeEntry.java:33)
         at com.sap.aii.ib.core.applcomp.ExplicitApplicationComponentImpl.startup(ExplicitApplicationComponentImpl.java:116)
         at com.sap.aii.ib.core.applcomp.ExplicitApplicationComponents.startup(ExplicitApplicationComponents.java:383)
         at com.sap.aii.ib.core.applcomp.ApplicationComponent.startup(ApplicationComponent.java:209)
         at com.sap.aii.ib.gui.login.SplashLoginFrame$6.run(SplashLoginFrame.java:429)
         at java.awt.event.InvocationEvent.dispatch(Unknown Source)
         at java.awt.EventQueue.dispatchEvent(Unknown Source)
         at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
         at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
         at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
         at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
         at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
         at java.awt.EventDispatchThread.run(Unknown Source)
    #2 08:38:43 [AWT-EventQueue-0] DEBUG AutoLog.created.com.sap.aii.ib.core.service.TypeNotRegisteredException: Type "TypeConntestObj" is not registered in the service class Type Service - Type Information
    #1 08:38:43 [AWT-EventQueue-0] FINE AutoLog.created.com.sap.aii.ib.core.service.TypeNotRegisteredException: com.sap.aii.ib.core.service.TypeNotRegisteredException: Type "versConflList" is not registered in the service class Type Service - Type Information
         at com.sap.aii.ib.core.service.ServiceBase.getServiceImpl(ServiceBase.java:71)
         at com.sap.aii.ib.bom.gen.TypeServiceImpl.getTypeInformation(TypeServiceImpl.java:82)
         at com.sap.aii.ib.gui.xiitem.services.InternalXiItemService.getTypeInfo(InternalXiItemService.java:23)
         at com.sap.aii.ib.gui.xiitem.services.InternalXiItemServiceBase.<init>(InternalXiItemServiceBase.java:44)
         at com.sap.aii.ib.gui.xiitem.CommonInternalXiItemService$ForVersionConflictList.<init>(CommonInternalXiItemService.java:326)
         at com.sap.aii.ib.gui.applcomp.StartupCodeEntry.guiStartup(StartupCodeEntry.java:147)
         at com.sap.aii.ib.gui.applcomp.StartupCodeEntry.startup(StartupCodeEntry.java:108)
         at com.sap.aii.ib.core.applcomp.IStartupCodeEntry.startupIfNotAlreadyDone(IStartupCodeEntry.java:33)
         at com.sap.aii.ibrep.gui.applcomp.StartupCodeEntry.startup(StartupCodeEntry.java:93)
         at com.sap.aii.ib.core.applcomp.IStartupCodeEntry.startupIfNotAlreadyDone(IStartupCodeEntry.java:33)
         at com.sap.aii.ib.core.applcomp.ExplicitApplicationComponentImpl.startup(ExplicitApplicationComponentImpl.java:116)
         at com.sap.aii.ib.core.applcomp.ExplicitApplicationComponents.startup(ExplicitApplicationComponents.java:383)
         at com.sap.aii.ib.core.applcomp.ApplicationComponent.startup(ApplicationComponent.java:209)
         at com.sap.aii.ib.gui.login.SplashLoginFrame$6.run(SplashLoginFrame.java:429)
         at java.awt.event.InvocationEvent.dispatch(Unknown Source)
         at java.awt.EventQueue.dispatchEvent(Unknown Source)
         at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
         at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
         at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
         at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
         at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
         at java.awt.EventDispatchThread.run(Unknown Source)
    #0 08:38:43 [AWT-EventQueue-0] DEBUG AutoLog.created.com.sap.aii.ib.core.service.TypeNotRegisteredException: Type "versConflList" is not registered in the service class Type Service - Type Information

    HI,
       there could be a few reasons for this.
    First thing to try is accessing the Repository or Directory directly,
      .e.g.,
        http:<host name>:<JEE port>/dir/start/directory.jnlp
    or
        http:<IP Address>:<JEE port>/dir/start/directory.jnlp
    If the first one works then check the exchangeProfile for incorrect hostname and port entries.
    If using the hostname does not work but the IP address does then check the etc/hosts file.
    If this problem occurred after a SP update then try restarting  the Java Engine.
    If it is a PI 7.1 system with a local SLD then refer to the note -
    [No automatic PI 7.10 SLD Registration|http://service.sap.com/sap/support/notes/1334053]
    Regards
      Kenny

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