Unable to connect to the app store
is there something going on with the app store today, I can't download anything from either of my pc's or my 2 ipads.
Hi,
First install the v10.6.6 combo update available here.
http://support.apple.com/kb/DL1349
Then repair permissions.
Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. As long as you see, "Permissions Repair Complete" when it's finished... you're done. If you see any warnings re: SUID messages, they can be safely ignored, information here: http://support.apple.com/kb/TS1448?viewlocale=en_US
And reset your Apple ID password here.
Carolyn
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I keep getting a notification that says an OS X update is available, but when I try to connect to the App Store to download it, I get a message that says, "Unable to connect to the App Store at this time. Please try again later." I have downloaded OS X updates from the Apple site, but I am still unable to connect to the App Store. Can someone give me advice on this? Thank you.
Did you updated your iPhone lately?
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I am unable to update my software in settings, just says an error occured. I am alsos unable to connect to the app and itunes store. (no error message occured) just says unable to connect. I am using cellular data and its turned on. Help me please
Lyndsay237 wrote:
This device does not have a sim card in it. Could this be the reason or am I missing something when I am trying to update.
Yes. You can't update or restore any GSM iPhone without a valid sim card installed in the phone. The sim card need not be activated, but it must be valid & present. If you want to update, you need to get a sim card. -
I can connect to the internet with no problems ,but I am unable to connect to the App Store. Error message reads--- Cannot connect to App Store.
Hey William,
It sounds as though you are having difficulty with your Mac being unable to connect to the Mac App Store. This article has some steps that may help you troubleshoot -
Can't connect to the iTunes Store - Apple Support
Note that the title is for the iTunes Store, the steps are still relevant.
Thanks for using Apple Support Communities.
Happy computing,
Brett L -
I have a macbook air and i have been unable to access the app store since i have gotten the laptop which was 11 weeks ago. It says i am not connected to the internet but i am also because i am unable to connect to the app store i cant receive any updates.
1.Power Cycle
Power off the router. Unplug it from the wall. Wait a while.
Plug it back to the wall. Power the router on. Wait until all the lights are lit properly.
It will take a while.
Restart the computer.
Start up in Safe Mode.
http://support.apple.com/kb/PH11212?viewlocale=en_US
2. Turn off Extensions, if any.
Safari > Preferences > Extensions
3. Turn off proxies, if selected.
System Preference > Network > Advanced > Proxies Tab
Under "Select Protocol", uncheck any box if selected.
Click "OK" then "Apply"
4. Uninstall anti-virus software, if any.
5. A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273 -
HT4528 I cannot connect to the app store
I am unable to connect to the app store.
I am not having that problem. However I know that the App store crashed a few days ago and many people just got white screens when visiting the app store. That was a problem in a few countries. Maybe the same issue has happened again. It could be a problem with Apple
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After I updated lion to 10.7.4, app store does not recognize my ID APPLE and it unable to connect me to app store in order to update/download apps? What have I to do? I have the same problem with mac mini e mac book air. Please help me!
Your advice did not help me. I also installed 10.7.4 combo but the situation is the same.
my internet connection is ok, mail is ok, but app store after 3 resets does not recognize my ID and it says "connection is not possible". Why? I have the same problem in both my mac mini late 2009 and mac book air 2010? Is it a problem of 10.7.4 update? I have to solve this problem and how can i return to 10.7.3 if my last backup was not with 10.7.3???thank you for your kind collaboration... -
I am unable to connect to the itunes store to update apps on my ipad.
I have tried both wifi and cellular connections.
I have the most recent updates of the operating system and itunes.
I have powered down and reset and restored.
I have no problem purchasing and downloading new apps or songs.
Please help!Refer to this article"
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368 -
HT4528 unable to connect to the itunes store on my ipone 4
i am unable to connect to the itunes store on my ipone 4. when i click on the app, it opens to the last screen that was accessed in the store, then closes. rebooting the phone did not help. Alxo i recently downloaded items thru itunes on my pc and they are not downloading to my phone. on my phone they show up with the cloud next to it, but when i click on th cloud to download i see the red working circle then the cloud shows up again.
Hi amyurias2013,
Thanks for visiting Apple Support Communities.
If you've noticed issues with connecting to the iTunes Store, the steps in this article can help:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
All the best,
Jeremy -
Even though I can connect to the app store, apps rarely will download.
Even though the iPad can connect to the app store, apps and updates do not download (except occasionally).
The error message is "Cannot connect to the iTunes store." Obviously there is something wrong with that error message, since the iPad actually connects to the store in order to attempt installing an app or update.
I have tried changing networks, changing locations, rebooting the iPad, turning WiFi off and back on and downloading updates instead of new apps, but the fact is that apps and updates will rarely download. I have gone through every troubleshooting item in http://support.apple.com/kb/TS1368, http://support.apple.com/kb/ts1424, http://support.apple.com/kb/TS1398, although I found that almost all of it does not refer to my problem. I also tried everyting in an advanced iTunes troubleshooting document I can no longer find. The fact that it works some of the time seems to eliminate most of the troubleshooting steps, which assume the problem is not intermittent.
This started several weeks ago. Before that, I had no problems dowloading and installing apps. The problem started abruptly. At first apps would download maybe 75-80% of the time, but lately, it has gotten rediculous. The successful download is highly intermittent. Apps and updates will download maybe one in 20 attempts or so.
This is an iPad 2 running iOS 5.01.
If anyone can give me some ideas how to proceed here, I'd really appreciate it!jnreeves324, We're eager to get you connected to your App store! It looks like you're taking great steps in trying to resolve this. Have you recently changed your Apple ID or connected your phone to your PC using iTunes? Here's a link that will help further with further troublshooting options for being unable to access the iTunes Store on your computer or iOS device: http://spr.ly/6580fmpn.
TanishaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! -
TS1702 Unable to connect to iTunes App Store.
I am unable to connect to iTunes App Store.I am sent to purchase free installs?
Hello there, Changeer.
The following Knowledge Base article offers up some great recommendations for troubleshooting your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Purchased cant be completed unable to download in the apps store
purchased cant be completed unable to download in the apps store why it is happen..help
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Go to Settings.iTunes and App stores and sign out and sign back in
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- Try when connected to another network
- Wait it may be an Apple problem -
My macbook pro cannot connect to the app store is there anyway of fixing this?
my macbook pro cannot connect to the app store does anyone know how to fix this?
Read threads listed on right under heading More Like This
Allan -
I have a new ipad and everything works but can't connect to the app store. Itunes works and the wifi seems to be working but i get a blank white screen when i open the appstore. Nothing will load unter the features or charts tab so i cant download any apps. Purchased and updates tab loads fine. Any suggestions?
You would get better response from the iTunes community forum.
Have a nice day! -
Cannot connect to the app store
Hi all,
My girlfriend has a macbook air, and wanted to update her computer to Lion. I had no problem doing that on my own macbook pro, but I can't do it on hers. She didn't update her softwares regularly, so at first I found myself having to update a ton softwares so I could finally install the Mac App Store. Once it finished installing though I was never able to actually use it, as when I open the application it just says: "Cannot Connect to the App Store". I looked up online and people had similar problems, and none of the suggested solutions worked:
- Starting up the computer in "Safe Mode" did not work;
- Repairing all the permissions in the Disk Utility application did not work;
- Signing out and in the Mac App Store from the App Store application did not work;
- The problem is certainly not the internet connection because I was able to update my computer in the same connection, and I can regularly access it on my computer.
Does anyone have a tip to solve this problem?
Thank you very very much in advance!Thanks cpickrell but no, she is not using any firewall or antivirus program. Any other idea?
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