Unable to connect to Universe from Crystal

i am designing a Crystal report which uses Universe as data source, after i select the Universe on the server, i got an error message "Service CDZHome not found on server COM24. WebIntelligenceProcessingServer."
Does anyone have any clue on this?
Thanks

Moved to BOE Admin forum

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    Hello all,
    I am trying to connect to a Universe from my Crystal Report. I get an error "Service CDZHome not found" when I try to select the Universe datasource.
    I read elsewhere that I will need Crystal 2008 for this. I tried this with a trial version of 2008 and it does work fine.
    I came across the link below which indicates that it should work for Crystal XI also. Though there are some limitations.
    https://www.sdn.sap.com/irj/boc/index?rid=/library/uuid/20984c2b-17f1-2b10-1091-d18977f7cd8f&overridelayout=true
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    2. BOE Server version - SAP BusinessObjects Edge Series 3.1  (Product: 12.1.0 © 2008 Business Objects)
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    Sanjay

  • CDZHome Error when trying to connect universe from Crystal Reports XI R2

    I am getting the below error message when I am trying to connect a universe from Cyrstal Reports.
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  • KBase ID 344488: Logon failed when connecting to universe in Crystal Report

    My question is related to  [KBase Article ID:344488|http://technicalsupport.businessobjects.com/KanisaSupportSite/search.do?cmd=displayKC&docType=kc&externalId=344488&sliceId=&dialogID=24618166&stateId=1%200%2024614949]
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    When attempting to create a connection to a universe in Crystal Reports, after clicking OK in the Database Expert Query Panel, the following error message appears:  "Logon failed".
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    I'm running BOE XI and Crystal Report XI R2 with MS SQL Server 2005 using ODBC.
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    Hello Donald,
    I'll describe the process flow when Crystal Report reports off of a Universe, in hopes the info will help narrow down your issue.
    When you create a Crystal Report and open an Universe, it connects to the Enterprise system and uses a Report Server on Enterprise to generate the SQL Statement.   After you create the Query in the Query Panel, and add the Query to the report, the SQL Statement is sent to the Crystal Report Designer. 
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