Unable to connect to Web Services. Confirm Internet Access and Try again

I have tried the other troubleshooting steps listed with logging into the ehp center and looking at the manual dns settings. It is still not working

Hello @Chris90803,
Welcome to the HP Support Forums! I see you are getting an error message on your HP Photosmart 7520 'Unable to connect to Web Services.' I see you have done the basic troubleshooting with no success.
Please call HP’s Cloud Services at 855-785-2777. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thank you,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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Unable to connect to web services. confirm internet access

HP 7525 photosmart printer...wireless connection...blue light is solid and cannot connect to internet from home page apps
any help with this
This question was solved.
View Solution.

Your printer does not like your router's DNS service.
Let's set a static IP address and external DNS for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Unable to connect to web services. Confirm internet access and try again HP 7520

Every Friday for the last 6 months I have scanned my time sheets from my HP7520 to my email and the forwarded to the office. All of a sudden Last Friday I get the message above in the subject line. ALL other features work just fine!!!!!!! I can print, I can scan (just not to email) I can print (wirelessly) from my phone or even my laptop. But the only thing that does not work is the scan to email function, UGHHHHHHHH I read tons of forum user have gotten help with this issue from Garytech1. Please help!!!!!! I have to resort to using my S3 phone to scan and email and the quality is sub par for payroll needs. Thanks so much!

Hi amenhilady,
Welcome to the HP Support Forums. I understand the scan to email feature of your Photosmart 7520 printer is not functioning.
If you are still experiencing the same issue, please try the following steps.
Please turn off your printer.
Please turn off your router. If your router doesn’t have an on/off switch, please unplug the power cord from the router.
After waiting a full 60 seconds please turn on your router (or plug it back in).
After the router has completed its startup routine please turn on your printer.
After the printer has completed its startup routine, please test the scan to email feature. If it works there no need to continue with any further trouble shooting steps.
Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots on how to do this. Don’t worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
Please test the scan to email feature. If it works there is no need to continue with any further trouble shooting steps.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Please let me know how it goes. Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Unable to connect to web services

whenever I try to use an app on my printer photosmart 7520, I get a error message "Unable to connect to Web Services Confirm Internet access and try again", my meb service is on I can connect to the printer through the network and from the printer I can connect to the internet. My computer is a HP Pavilion model # p7-1380t and I am useing Windows 7.

Hi monkeyhead,
Welcome back to the HP Support forums, it's been a while since you last posted. I understand that you are getting an error message when you try to enable your web services.
Please set a static ip address for the printer. I have included a link to another post on the forums where I have screen shots on how to do this. Please don't worry that the screen shots are for an Officejet 8500, the steps are the same. Please note that if you don't have 'IPv4' along the left hand side menu please look for 'Network' or 'Network Address (IP)'.
HP Support forums post by Happytohelp01
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

I keep getting "unable to connect to web services" when attempting to use them.

I purchased an HP Envy 114. I have connected to the network and am able to print from mulitple computers with no problem. When attempting to connect and authorize web services it asks me to accept the terms, then "checking for product updates". It always comes back saying "Unable to connect to web services. Confirm internet access and try again.". I have set up the wireless and it diesplays the IP Address and Network name. I'm not sure what else to try at this point. There is no help after that, I just keep getting sent in circles.
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View Solution.

Hello davidarmstrong.
Try replacing the DNS server's IP address to 8.8.8.8 and 8.8.4.4.
For this, you will need to enter the printer's EWS by typing the printer's IP address in the URL in any internet browser (Internet Explorer or Firefox).
If you have any doubt, please let me know.
Cheers!
Wixma.
I am an HP employee.
Say thanks by clicking the Kudos star in the post.
If my reply resolved your problem, please mark it as as Accepted Solution so that it can be found easier by other people.

HP 7520 Photosmart scanning error message: Unable to connect to Web Services

After many successful efforts in the past, suddenly I cannot scan to email on my HP Photosmart 7520. I have tried several of the solutions posted to no avail. I keep getting the error message "Unable to connect to Web Services. Confirm Iternet access and try again." I'm on Mac OS X. Very frustrating; I would appreciate help.

Hello skagitsusan,
Welcome to the HP Support Forums!
I am not 100% as to the steps you have tried in attempt to resolve the Scan to Email issue on the 7520, but I would like to offer the steps I have given in another Thread.
Re: Trouble scanning using Photosmart 6520 <---
The steps will cover your printer, even though they are different Photosmarts.
Let me know if this works.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP7520 Unable to Connect To Web Services

I just (today) purchased a HP Photosmart 7520. I set it up and configured it to my wireless network. I have an Mac Airport Router. I have 1 Mac and 2 PC's printing to it fine (off the wireless network). The problem is that when I go to setup my eprint it says Unable to Connect to Web Services. The wireless report shows no errors and says its connected to the internet. HP support had me go into the service mode (a series of button pressing) and do a semi full reset which did not help the problem. Any ideas on why I can not connect to web services? HP spent about an hour on the phone with me and could not resolve.
Thanks

Hi jreyn25,
Thank you for taking the time to respond.
Please run the wireless setup wizard on the front panel of the printer. If you are unsure how to do this, the steps can be found on page 48 of your User Guide in the section titled “To connect the product with the Wireless Setup Wizard”. After connecting the printer you will be prompted to print a report. Please choose to do so. I have included a screen shot of what the report should like.
I highlighted where you should find the printer’s IP address on the report. Please try and connect to the printer’s IP address that is showing on the report. If you get a security pop-up when trying to get the embedded web server (EWS), choosing to continue will not harm your computer while you navigate within the EWS for your printer. If you encounter this error outside of your printer’s EWS, your computer could be at risk. You can find this information in the document titled Printer Does Not Maintain Wireless Connection.
Please let me know how it goes.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP Photosmart 7525 unable to connect to Web Services

Pretty much the same issue as everyone else...bought the printer at Costco last year.
It was working great for a while, printer was connected to the internet, prints perfectly from different devices, scan-to-email, fax, etc...
But lately, when I try to use the scan-to-email function, I get a "Unable to connect to Web Services".
I tried several suggested solutions, including changing the DNS, the Semi-Full reset, etc... to no avail.
PLEASE HELP!

Hi vincesfo,
Welcome to the HP Support Forums. I see that the scan to email feature of your Photosmart 7525 printer is giving you a scan failed message.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

"Unable to connect to web services" when trying to scan to e-mail on a HP Photosmart 7520

Hello - I used to be able to scan to e-mail with no problems and then all of a sudden I keep getting the "Unable to connect to Web Services" error message. I have checked my network connection and it is fine, I have turned off my router and unplugged my printer but still no luck. I have seen that this seems to be a common problem from others in this forum but I was hoping someone could help me figure this out.
I really need to be able to scan documents to my e-mail..... ughh... please help!
Thanks,

I am having the same issue. Please help.

Re: HP Photosmart 7525 unable to connect to Web Services

Gary,
I'm having the same problem, unable to connect to web services. Can you help?

Hi @VinceASal,
Welcome to the HP Support Forums. I understand that you are getting a connection error message when trying to enable web services on your Photosmart 7525 printer.
Please set manual IP address and manual DNS servers for the printer. If you are unsure how to do this I have included a link to another post that has the steps, including screen shots, on how to do this. Please do not worry that the screen shots are for a Photosmart 7510, the steps are the same.
Please let me know the outcome.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Photosmart 7520 scan to email problem. Unable to connect to web services

I have a Photosmart 7520 working perfectly and suddenly since a week ago when I try to scan to email problem I get the error Unable to connect to web services
I followed all the forum instructions. Removed power for over a minute from the router and printer and connected the router first.
I checked that the apps in the printer main screen work ok,
I followed the suggested steps below
1. Obtain your printer's IP address
a. This can be done by pressing the wireless icon on printer.
2. Enter the printer's IP address in a browser.
3. Select the network tab at the top of the page.
4. On the left select networking.
5. Select Network Address (IP)
6. Select Manual DNS Server
a. Manual Preferred DNS should read 8.8.8.8
b. Alternate DNS Server should read. 8.8.4.4
7. Select apply you might get a warning just select okay.
And nothing works.
Any help please??

Hi Iru67,
Welcome to the HP Support Forums. I understand that you are unable to connect to web services, therefore not allowing you to use the scan to email feature of your Photosmart 7520 printer.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP 7520 Unable to connect to web services

Hi,
I am following a post here that says what to do when you can't scan to email because you get the "Unable to connect to web services" message. the post says to enter the printer's IP address in a browser and then click the network tab at the top of the page. I am not sure what the poster is talking about, I don't see a network tab in my IE browser.
or if there is another way to fix this issue pls let me know.
first time poster here.
thx

upscope
Welcome to the HP Community Forum.
First:
Reset Web Services in ePrint Printer
See Section titled:
Method Two – Set Static IP Printer Connection
Next:
In answer to your question:
This visual shows you the EWS page and the general layout of the EWS Network tab:
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

HP 7520 Unable to connect to web services while trying to scan

I have tried the scan doctor and was able to scan from that program but was unabe to scan using buttons on printer for both Windows 8 and MAC OS X. Error message is consistent Unable to connect to web services. I am trying to scan to email on both Windows 8 and IOS X
It appears to be a common issue. Is there a downloable fix for all of the owners users of your product?
Thank you

Hi Kitray,
I see that you are trying to scan to your Email, but are unable to. Which Email provider are you trying to scan into? I have found great success by follow the steps I have offered here: Re: Trouble scanning using Photosmart 6520
Don't worry about the printer not being the exact model as yours as the firmware, steps and settings are all the same.
Please let me know how you make out with those steps.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Photosmart 7520 unable to connect to Web Services Options

I have tried everything with rebooting the printer, placing it back to its factory settings etc. The scan to email app worked for awhile and then it just stopped and sends the error message "unable to connect to web services" everything else is connected and works via the web services and is connected except this. How do I fix this?

J-L-B
Welcome to the HP Community Forum.
The following might help:
Reset Web Services in ePrint Printer
If you have not done so for a while I suggest you might reinstall the Full Feature Software for the printer.
Install Full Feature Software – Photosmart 7520
Click the Kudos Thumbs-Up to show you appreciate the help.
Click Accept as Solution when the Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

HP Photosmart 7520 unable to connect to web services error

I've used my HP Photosmart 7520 for years without issue scanning to email. Now I get "Unable to connect to Web Services" error message. I've done all the procedures listed in the blog, including changing the manual DNS server configuration and still get the same error. Help!

Hi @ajbond77,
Welcome to the HP Support Forums. I understand that you are getting a connection error message when attempting to use the scan to email feature of your Photosmart 7520 printer.
If you have already set a manual IP address and manual DNS servers, then please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Unable to connect to Web Services. Confirm Internet Access and Try again

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