Unable to connect wife's iMac to Safari/internet?

home network (Arris modem) is able to connect children's iMacs x2/2 iPads/2 mini iPads/4 iPhones/my MBP, Canon printer, but just recently booted off the wife's iMac? followed recommendations on other topics to power-cycle/"restart" the modem, and also the KeyChain access was reset, but still no internet access. spoke with both the cable company and Apple and after lengthy sessions, ended up connecting the iMac via ethernet cable ONLY! any other suggestions so we can utilize it's wireless capabilities? please help...thx!

The problem I have is that you have had expert advice from Apple  and your ISP, I cannot match that.
If you want to run Network Utility, do a spotlight search for it, and post the results of the info page for your WiFi interface. Then run a netstat of the routing table information, I only need the IP 4, ignore internet6.
With that information we can try some things, disconnect the Ethernet while doing this.
If you have done all this with Apple and your ISP then I may not be able to help.

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