Unable to connect wifi printer Envy 4500 - Unable to print test page and windows office file

Scan doctor suggest the software installation.
The HP software don't completed the connection of the printer.
I tried to connec the printer from the control panel and the printer is now connected: i cannot print from microsoft office file or from the test page of the printer, but i can print from acrobat or any other program.
Help me please.
Thk
ps: i have tried to reinstall software without Antivirus and with the fierewall in off but nothing change. I have already tried to remove hp software and reinstall driver but nothing change.

Hello @Emilio66,
Welcome to the HP Support Forums!
I understand that you're experiencing issues when trying to print from Microsoft Office and Test Pages from your Windows 8.1 computer to your HP ENVY 4500 e-All-in-One Printer. However, you are able to print from all other programs from your computer to your printer. I would like to assist you today with resolving this printing issue.
Recently Microsoft has released a Hot Fix to correct 'Offline' or 'Partial Printing' issues within their latest Windows 8 and Windows 8.1 Operating Systems as they recognize this as an issue within their Operating System. The issue occurs when you have a networked printer and a corruption with the WSD (network) port on the Windows Operating System. This issue appears to affect a variety of networked makes and models of printers. Therefore, I am going to have you run the Hot Fix to correct the network printing issue. Please click here to install the Hot Fix. Once the website opens select the button for Hotfix Download Available. Please follow any onscreen prompts to install the fix. Once the fix is installed you should have no issues printing to your printer.
If the printing issue persists, can I please have you click here to download and run the HP Print and Scan Doctor Tool. This Tool will run on your computer and 'fix printing' issues for you. Should any driver, software, or connection conflicts be found than the HP Print and Scan Doctor Tool will attempt to resolve those conflicts for you. Once the Tool has completed please test printing again.
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Similar Messages

  • TS1398 I am unable to connect wifi on my phone 4s since last 2 weeks... I am living in shanghai and did not have this issue since 2 weeks... iPad works fine... Please suggest some measures... Tried the on off reset settings etc.

    I am unable to connect wifi on my phone 4s since last 2 weeks... I am living in shanghai and did not have this issue since 2 weeks... iPad works fine... Please suggest some measures... Tried the on off reset settings etc. but no luck ...
    In fact after updating the software to the latest version I am having more of this... Sometimes the wifi button freezes an I can't even slide it to on / off...
    Thanks

    Noooo! Actually I too had d same prob wit my iPhone 4S. When I connect to my wifi network it won't get connected or it wil be grey scaled! I took it to d istore and since I had warranty they replaced my IPhone. It iPad charger has high volt than ur iPhone charger so when u connect wit it, there is a chance where large amount of current passes thru ur iPhone. So for sure it wil damage ur motherboard and its parts! Many said that iOS 6 or 6.0.1 or 6.1 was d reason for tis wifi prob! But apple never made its mistake wit it's software. If and only if u hav hardware prob u wil hav these sort of wifi prob Bluetooth prob! So best way s to replace ur iPhone!

  • Hi ! I am unable to connect wifi via iph4s :(

    hi !
    I am unable to connect wifi via iph4s.. my iph4s wifi tab is greyout. wifi disabled, please tell the solutions as soon as possible ...
    thanks

    A simple search would have easily revealed: http://support.apple.com/kb/ts1559

  • I am unable to connect wifi via iph4s (greyed out)

    hi !
    I am unable to connect wifi via iph4s.. my iph4s wifi tab is greyout. wifi disabled, please tell the solutions as soon as possible ...
    thanks

    Use this article: iOS: Wi-Fi settings grayed out or dim - Support - Apple
    Follow all of the troubleshooting steps.  You can even try restoring the device as new: iOS: How to back up your data and set up your device as a new device
    If the wi-fi remains greyed out, your device needs service.
    If within warranty, it should be free.
    If not, it will probably cost $199 USD + tax.

  • I have been having trouble connecting to my wifi on my ipad mini but my iPod is just fine......it will connect and then say "Unable to connect to network" I've tried resetting my ipad mini and turning off my router for 30 seconds and its not working.

    I have been having trouble connecting to my wifi on my ipad mini but my iPod is just fine......it will connect and then say "Unable to connect to network" I've tried resetting my ipad mini and turning off my router for 30 seconds and its not working.

    What TC do you have? Model number direct from the base is a big help, it will be A1 followed by 3 numbers.. eg
    A1409 Gen 4.. The new AC is A1470
    How is it setup?
    I need the whole network setup. what modem/router, how is the TC connected etc??
    I also need to know what IP the ipod gets, so I can see what mode the TC or network router is working in.

  • I have 8gb touch ipod (MC086C model) and i am unable to connect wifi BSNL however my iphone and laptop works well

    I have 8gb touch ipod (MC086C model) and i am unable to connect wifi BSNL however my iphone and laptop works well

    Well, it seems the problem I listed in my previous post (unable to wireless sync with iTunes 10.2) has resolved itself.  My iPhone now syncs wirelessly.  Happy for small miracles!

  • My ipad2 is unable to find wireless network(s). while at home I am able to connect my MacBook and iPhone to network but am unable to connect iPad. I have restarted the device multiple times and even reset the network and all settings but still no luck

    my ipad2 is unable to find wireless network(s). while at home I am able to connect my MacBook and iPhone to network but am unable to connect iPad. I have restarted the device multiple times and even reset the network and all settings but still no luck

    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • Envy 4500 has stopped printing off both a Macbook Air and a Pro - was fine before

    I've been very happy with my printer/scanner but today it has stopped printing off both my Macbook Air and Macbook Pro.  The printer seems fine so not sure why this has happened.  Please help!

    Hi @Swaggie,
    Welcome to the HP Forums!
    I understand that your HP Envy 4500 is not printing from your Macbook Air and your Macbook Pro. I am happy to help you with this printing issue!
    For further assistance, I will need to know the following information:
    The version number of the Mac Operating Systems. To find the exact version, visit this link. Whatsmyos.
    If the printer is connected, Wireless, or USB.
    If the printer is able to make copies. Copy Text or Mixed Documents.
    If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
    If there are any error messages on the printer's display panel.
    In the meantime, please take a look through this guide, 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Mac OS X, and let me know what happens!
    Hope to hear from you soon!
    “Please click the Thumbs up icon below to give me a virtual high-five for responding.”
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • I have restored my iPod classic and everything has been wiped off, now when I connect it to the laptop, iTunes doesn't recognise it and windows won't format it, an error message comes up "unable to format"

    I have restored my iPod classic and everything has been wiped off, now when I connect it to the laptop, iTunes doesn't recognise it and windows won't format it, an error message comes up "unable to format". Can someone please help me sort this problem, it's so frustrating!!!!!!

    It could be an indication or a damaged or dying hard drive.  I would recommend doing a disk diagnostic on the iPod's HD using the instructions given by turingtest2 in this older thread.  He also covers what the resulting numbers indicate.
    https://discussions.apple.com/thread/3784647?start=0&tstart=0
    B-rock

  • "Unable to connect to server" when trying to accept the new terms and conditions for iCloud.

    I keep getting "Unable to connect to server" when trying to accept the new terms and conditions for iCloud.  What can I do?  I can access the internet, but my clash of the clans applications is failing.  The problem started January 1, 2014

    I just figured out the problem with my grandma's iphone.
    Settings>iCloud>Delete Account
    IT WILL NOT DELETE YOUR ACCOUNT. it just takes it off the phone. then you can log back in, and BAM, You're good   I hope!
    Hope this helps.

  • HP ENVY 4500 fails to print lower half of last page of series

    When printing a document over several pages my ENVY 4500 fails to print the lower half of the last page to be printed. Because pages are printed in reverse numerical order, this is in fact page 1 of the document.

    Try installing the Microsoft patch for the WSD service.  http://support.microsoft.com/kb/3000461
    Please mark the post that solves your issue as "Accept as Solution".
    If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
    I am not a HP employee.

  • HP Envy 4500 - no black print

    I bought an HP Envy 4500 and during setup found no black color in Alignment page, Test page and Quality Report printouts.
    I returned to the shop and after heated discussion they refused to do a straight swap but I was able to return the printer in exchange for a credit voucher.
    I then bought another HP Envy 4500 from the same store using the credit voucher .
    During setup of the second printer I found the same problem - no black prinout - only color and gray.
    I have tried reseating the black cartridge and running Clean printhead - but no improvement.
    I am reluctant to spend more money on a fresh black cartridge just to see if that solves the problem because new cartridges cost half as much as the printer!
    Back to the store for another argument?
    Not a good signfor HP quality.

    Update.
    I took the second faulty printer to another branch of the store - this one has a "workshop" - and they investigated. They found that replacing the black ink cartridge solved the problem; so this suggests that a faulty batch of black ink cartridges has been used.
    When I went back to collect my printer (remember this is the 2nd one) they found it was missing - another customer had also left one to be fixed and when shewent in to collect hers they mistakelnly gave her mine.
    So the store gave me a new one as replacement, plus a spare black ink cartridge just in case.
    So now I have the third printer. On setting up it seemed to work a bit better than the previous 2, but pretty soon the black ink failed and almost stopped completely. Swapping to the new black cartridge they had given me solved the problem and now the printer seems fine.
    So 3 instances of the printer, even from different stores, have had faulty black ink cartridges. I noticed the ones included with the printer are labelled "Made in China" whilst the extra one I was given is "Made in Ireland".

  • TS3988 It says "unable to connect to server" when I try to accept the terms and conditions

    It says "unable to connect to server" when I try to accept the terms and conditions for ICloud.  I have an Iphone4G

    Delete the iCloud account and sign back in.

  • HT4922 Downloaded 5.1.1. to my iphone. Now, Safari will not connect to my server.  Can not download web pages and many of my apps. Running very slow sluggish! Is there a fix? Sound like other users are experiencing same problems.  Anyone have a solution?

    Downloaded 5.1.1 to my iphone. Now, Safari will not connect to my server. Can not download web pages and many of my apps. Email seems to be ok. iphone running slow and sluggish.  I have read several other users have experienced the same problem. Any solutions?

    Basic troubleshooting steps oultlined in the User Guide are restart, reset, restore from backup, restore as new device.
    You need to go through all steps in succession until your problem is solved.  If going through ALL these steps fails to resolve your issue, then you'll need to bring your phone into Apple for evaluation and possible replacement.

  • Hi, does anybody know where can I find a book for Logic 9 or x? I was thinking to print the manual but it's 1300 pages and is going to cost too much...

    I was thinking to print the manual but it's 1300 pages and is going to cost too much... Are there any similar guides I can buy?
    Thanks to everyone

    For Logic Pro 9, this is one of the best initial guides..imho
    http://www.amazon.com/Apple-Pro-Training-Logic-Express/dp/0321636805?ie=UTF8&s=b ooks&qid=1252539968&sr=1-2
    For more advanced users.. then I would recommend this one too..
    http://www.amazon.com/Apple-Pro-Training-Series-Production/dp/0321647459/ref=pd_ bxgy_b_text_y
    Logic Pro X books are yet to arrive and honestly, I'd wait until the books above are updated... before I'd buy any others out there... in regards to Logic Pro X...

Maybe you are looking for

  • Why can't I use Korean language on the Muse?

    How come you don't support Korean language on the Muse? I need to build a new website in Korean, but found out there is no Korean font on the Muse...

  • How do I get events and changes created on my IOS Calendar to show up on iCal using iCloud?

    Using iCloud I can sync my events from iCal right to my IPod Touch. This is great except for the fact that I rarely create events on iCal. I usually create events using the Calendar app on my IPod Touch because I always have it handy and I feel that

  • How to populate the CONTAINER, when calling a WorkFlow Task via FM?

    Hello, I am trying to trigger an email notification to user's SAP Inbox, if Outbound IDOC got failed. I wrote the below code in the processing FM, but, i am stucked at populating the CONTAINER parameter of this Task, pls. let me know How/with What I

  • AJAX problem

    Hi All, Please help me on this. I am getting this exception when i tried to run my jsp using AJAX. org.apache.jasper.JasperException: javax.servlet.ServletException: java.lang.NoClassDefFoundError: org/apache/taglibs/standard/lang/support/ExpressionE

  • Sql statement takes long to execute even with index

    Hi I have the following sql statement. Its explain plan states its "TABLE ACCESS FULL". But upon creation of index for table PWRKF2MV, using IDX(pafidt,ppdept,prodno,ppname) and IDX2(pmfaci,prodno), it uses both indexes but time taken to execute is s