Unable to connect wirelessly to BTHome Hub

I have a ibook G4 running OSX 10.3.9 fitted out with Airport and have recently taken delivery of a BTHomehub, Both my Mac and laptop PC (also fitted out with wireless capability) are unable to connect wirelessly to this Hub despite being able to connect to the NET using an ethernet cable. It appears that there is no wireless signal being transmitted from the Hub, or at least a signal the both computers can recognise. We have contacted the support teams who have been unable to resolve the issue, and have replaced the Hub, guess what same problem.
Has anyone had similar experiences and if so how was it resolved? There doesn't appear to be any real info on the web about this.
ibook G4 Mac OS X (10.3.9)

Duane, The BtHomeHub is a UK device, both the Mac and the PC were purchased and are used in the UK. The hub is configured to detect settings automatically although i have tried all the different channels manually, no joy.
Anyone got any experience of this device or ways to resolve the problem?

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