Unable to convert PDF to word docuement

just bought adobe program to convert PDF file to word docuemet, when i export and follow direction to convert, program come back stating failed to convert the file, why?????

Hi MaryFran246,
I'm terribly sorry for the inconvenience this has caused you.
Could you try these steps to alleviate the access issue you're having:
Choose Edit > Preferences (Win) or Adobe Reader > Preferences (Mac)
Click 'Online Services' on the left-hand side
Sign out of our Adobe ID and sign back in.
Try to convert your document again.
If you continue to have trouble, please verify that you can access the service via the web interface. To do this:
Open a browser and navigate to http://exportpdf.acrobat.com/signin.html
Try to log in with your Adobe ID (email address) and password
Once logged in, follow the on-screen prompts to convert a file
Let us know if you're still having trouble and we'll try to help!
-David

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