Unable to covert after purchase?

I was having same problem as many others. After purchasing, it still kep saying I needed to purchase. I finally unistalled Adobe (I had X); reinstalled (Adobe XI) and worked fine!

Just go to www.adobe.com/lightroom and download the “Try” version then input your serial number during the install process. If you’ve already installed the trial version then just register that.

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I am unable to redeem my purchase of a Photoshop Elements 12 software license. After entering the redemption code and clicking on the Redeem button, nothing happens. No error message. Screen does not change.

I am unable to redeem my purchase of a Photoshop Elements 12 software license. After entering the redemption code and clicking on the Redeem button, nothing happens. No error message. Screen does not change.

try using a different browser, or contact support Contact Customer Care

I am unable to view the full content of various web pages after purchasing Advanced System Care Pro. I was using the free version before with no problems. I cannot figure out if or which setting was changed. Please help

I am unable to view the full content of various web sites after purchasing Advanced System Care Pro. I was using the free version before with no problems. I cannot figure out if or which setting was changed. I tried doing a system restore but that did not work. I tried turning off all features of ASC pro but that did not work. Javascript is enabled. Please help.
Brian

Many thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Unable to download Mountain Lion after purchase in App store.

After purchasing Mountain Lion in App store, I have been unable to successfully download a copy.
It was not interrupted, it just stops.
Every attempt (including the first) fails at 142 MB, with the meaningless "unable to download" error. In the console log I find this:
7/31/13 2:32:56.894 PM storeagent: ISStoreURLOperation: Expected bytes (4437341116) did not match actual (142374555)! Setting error. (See 9215068)
indicating the error. The file was expected to be 4.4 GB (yes), but does not match actual 142 MB...?
I have found references to this error, but no real fix. I have tried every "fix" suggested; Safe boot, guest user login, deleting temp files, hidden files, app store files, debug mode in app store, repairing permissions, changing ethernet ports, changing DNS (loved that one), and others.
I finally erased the hard drive with zeroes, re-installed 10.7, software updated to 10.7.5 and immediately attempted download - it still fails.
I also have no virus software or little snitch, or anything else that would prevent downloads. I have been able to download free and purchased software from the app store (xcode, pages, ibooks author) - that are more than 142MB.
So this is not an ISP, modem, or some other thing preventing me from downloading using the app store. It is a problem *only* with downloading Mountain Lion.
This seems like an Apple problem. Anybody have a real fix?

Are you quite sure? Check your model identifier. If you have the first model released, then it cannot run anything past Lion. Be sure you meet ALL the requirements.
Upgrading to Mavericks
You can upgrade to Mavericks from Lion or directly from Snow Leopard. Mavericks can be downloaded from the Mac App Store for FREE.
Upgrading to Mavericks
To upgrade to Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Download Mavericks from the App Store. Sign in using your Apple ID. Mavericks is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
    OS X Mavericks- System Requirements
    Macs that can be upgraded to OS X Mavericks
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.

Unable to get new Apps after purchasing iPod Touch app update

I know this is a frequent topic but I can't help but feel my situation is a little different to others I've read.
After purchasing the app update the new apps failed to appear. I also had a USB port problem at the time that prevent a correct sync - after switching ports everything is fine again - except for the new apps.
On each subsequent sync itunes attempts to sync the new apps but instead I get :
"Unknown error occurred 0xE8000001"
The only problem is the apps though, any new music, podcasts, movies etc are synced without a problem.
From reading other posts on similar topics I have seen (and tried) the following :
Do a restore - tried more times than I can count.
Make sure you are running up to date iTunes and iPod software - done and done - 7.6 and 1.1.3.
Try a different USB port - I have 8 USB 2.0 ports available (4 sets of 2) none have helped. Neither did my powered USB2 hub. Neither does unplugging everything but the mouse and keyboard. The ports work fine for everything else; mouse, keyboard, gaming claw, ext hard drive (with the exception of the bad one).
Switch off manual management and resync - no help.
Uncheck the checked items only option - no help.
Out of desparation I tried to restore and buy the update again on my MacBookPro but the iTunes store prevented the purchase as I already had it.
I have read that when this error occurs it generally seems to be related to USB power but in those cases it usually means the iPod is not being recognised by iTunes - and I am not having that problem.
Any suggestions anyone can provide would be most appreciated.

I managed to fix this one out by copy the app enabling file (iPod tiuch App Pack 4A93) to the corresponding directory (\iTunes\Mobile Applications) on the Mac and doing an 'erase and sync'.
The apps were promptly synced to the iPod and remained when I resynced on the XP machine.
I noticed this one got a few readers but no responses - has anyone else had the same problem? If you are, I suspect you may be able to get the same result by copying the file and syncing on another PC.

HT2693 what can i do when vendor contact support page can't send my info/msg due to page error and i have paid for an app that no longer works after purchase

What can i do when i purchase an app then after purchase the app fails to work. I deleted the app rebooted ipa then reinstated app. It still fails to work. I went to vendor support but when i go to send the info to them it comes up with unable to send msg due to page error. I am not happy. My child loved the app now it wont even open. Any help???

Try talking to iTunes support
http://www.apple.com/support/itunes/contact/

I need help! "Unable to check for purchases" for over a month!!!

I have been getting the same error message for over a month! Every time I try to check for purchases from the iTunes Store, I get a message saying: "Unable to check for purchases. The network connection timed out." I have 269 items waiting to be downloaded. I am SUPER frustrated, I contacted iTunes customer service twice now, the first time with no response and the second time the response I received didn't help any, I followed up to their answer, again with no response!! I really would like to download these items (most of which I paid for; some were free downloads...). I think this may have happened to me before when my computer crashed and I need to redownload everything from iTunes. I think there is just too many items to download all at once, but they won't even come up in my iTunes, so that I can download them a smaller number at a time! I also had a hard drive failure on my laptop about a week and a half ago (after this problem had already been occuring), and I'm pretty sure any of the items pending downloading that had already begun downloading and was stopped suddenly (a few; maybe a third of what is awaiting downloading...), those items' temporary files were deleted. Could this be causing a problem as well? I've read maybe trying to check for purchases at a less busy time of the day, really early in the morning, or really late at night...Will this work?? I've tried nearly 100 times repeatedly from 8-close to midnight since this has been occuring. I just want the items I paid for. I have been waiting for far too long. I've tried everything suggested and I don't know what else to do!!

First off, make sure Norton isn't blocking iTS access
Here are Norton directions
http://service1.symantec.com/SUPPORT/nip.nsf/0/7fb6e478e2a1abf78825708b00558625? OpenDocument&seg=hm&lg=en&ct=us
Secondly, you're the third or 4th person to post here that having hundreds of downloads cuases problems.
Contact iTS again, using the email they already sent. Don't start a new ticket.
Give them the URL of this topic, and ask them to reduce the number of items in your download queue. The magic number mentioned in the other thread was 69 downloads didn't cause a problem. (Apparently, 70 does)
Message was edited by: Katrina S.

Unable to check for purchases problem . . .

Hi,
I mentioned this problem in another thread, but I think a new one is warranted.
I too have received the "Unable to check for purchases" message after upgrading some songs using iTunes Plus. After allowing for the initial congestion to die down, it has now been over a month since I bought them, yet I still can't get the songs.
But, my question is this. I emailed iTunes Customer Service, and I have received a reply requesting my billing details. I've checked, and this is information that Apple already holds. I'm a little suspicious about this request, here is the email:
"I am sorry that you are not able to download your items that are currently in your download queue. To help troubleshoot this for you, I would like for you to reply to this email.
In this email if you could please include the billing address associated with your account. I will also need your permission to test your account and reset your password.
Once we have received this information, we will verify, reset your password and test your account. You will then receive a follow up email with you new password and the results of our test."
Does this email sound realistic? Has anyone else received an email like this from iTunes Customer Service? I hope I can reset my password afterwards also.
Yours (in paranoia)
turkey101
15" MacBook Pro, 2.4GHz Santa Rosa Mac OS X (10.4.10) 12" Powerbook 1.5GHz G4 1.25GB, iMac 15 800MHz

Yes, this email is realistic and not an uncommon reply (I also had such a reply when once I had a problem with the iTunes Store). The iTunes Store customer service rep sometimes needs to be able log into your account and check things when a problem arises, and it's something they can't do without resetting the password since they don't have access to your current password, they can only change it. So I don't think you need to worry.

TS1389 Itunes on W7 - I´m unable to authorise my purchases download, and the SC itunes file wouldn´t be deleted not even in safe mode.

I´m unable to authorise my purchases download from itunes store, and the SC itunes file wouldn´t be deleted (prompts not allowed) , even in safe mode. Does anyone experienced the same error? Any solution other than posted? Thanks.

Just in case we're dealing with file/disk damage here, try running a disk check over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you delete the SCInfo folder now?

I'm unable to redownload my purchased music

I'm unable to redownload my purchased music. Purchased music in the store shows downloaded not the cloud and it's not on my machine. I accidentally trashed it and emptied the trash. I use OSX Lion

If you deleted the files from the Finder, and not from in iTunes then you need to also delete the tracks from iTunes. After doing so the tracks in the purchase history will be downloadable.

After purchasing songs at the itunes store, ipod touch will no longer synch with the itunes library at all. Also a lock symbol is now on the ipod touch. How do I fix this

After purchasing songs at the itunes store, my ipod touch will no longer synch with the itunes library at all. It won't send the purchases to the device and it won't synch any other music to the device. Also a lock symbol is now displayed at the top of the ipod touch. How do I fix this.
This was the first purchase I made.

Are you following these instructions?
iTunes: Syncing media content to iOS devices and iPod
Where is the lock icon on the screen?

HT1918 I'm unable to make iTune purchases from my phone using my iTune gift card

I'm unable to make iTune purchases from my phone using my iTune gift card, the gift card information is entered on the phone and I can see the credit amount.

I am having the same problem and it is REALLY frustrating.
Exact setup that you have, COMCAST, PayPal, etc....
I have reviewed my account three times with my PayPal info and received confirmation from my PayPal Account but it still won't let me log in. Let me know if you hear anything.
This is a REAL PAIN.
Andy

Sync session failed to start on my ipod touch. tried to delete back up history but it only shows my daughters ipod touch and not mine! Im unable to update or purchase new aps, not sure how to fix this problem?

sync session has failed to start on my ipod touch. Tried to delete the back up but it only shows my daughters ipod touch. Iam unable to update or purchase new aps, not sure how to fix this problem?

Try:
https://discussions.apple.com/thread/3415227?start=0&tstart=0
https://discussions.apple.com/message/16400530#16400530

[Solved] Unable to boot after install

Forgive me for the lack of code tags, having to write this on my phone.
I am unable to boot after installation. I receive an error wich has the incorrect UDID string. It doesn't even exist. I will update with error after posting so I can give grub config generation error first
When I run:
grub-mkconfig -o /boot/grub/grub.cfg
I get this:
Found Linux image : /boot/vmlinuz-linux
Found initd image: /boot/initramfs-linux.img
Warning: failed to connect to lvmetad: no such file or directory. falling back to internal scanning.
No volume groups found
[ 279.601712] SQUASHFS error: can't find a SQUASHFS superblock on sda3
[ 279.604502] EXT4-fs (sda3):unable to read superblock
[ 279.607266] EXT4-fs (sda3):unable to read superblock
[ 279.609928] EXT4-fs (sda3):unable to read superblock
Found Windows 7 (loader) on /dev/sda1
Done
Sda3 is an extended volume
Edit: I just deleted the old .cfg and recreated a new one by re running the above command, uncounted and rebooted and it booted into CLI. 3rd time a charm after all. Marking this one solved
Last edited by Kirito (2013-05-15 07:55:31)

Oh, looking at your setup, it would seem that your system is likely still configured to boot to /dev/sdd (the windows drive).
As a user with numerous drives, you should be aware that using /dev/sdXY to identify your disks is a bad idea. There is no gaurantee that Arch will be /dev/sde every time, nor that windows will be /dev/sdd. You should use either filesystem labels (LABEL= or /dev/disk/by-label) or UUIDs (UUID= or /dev/disk/by-uuid). Though if you are using GPT, there is also the option of the PARTLABEL as well (which are the labels you create within the partitioner).

After purchasing a song on the iTunes store, the song did not download entirely. How can I get a refund or download it again without rep[urchasing it?

After purchasing a song in the iTunes store, the song was downloaded, but when I went to play it, it was not completely recorded. How can I get a refund or download it again without being charged again on my account?

Hi Dan,
If the song does not appear in your Purchased folder, then you can go back to the Store, select the song again, go select "Buy", and press Enter. iTunes knows you already purchased it, so it won't charge you again. It will, in fact, tell you that you have already purchased this item, and will ask you if you want to download it again for free....
Just in case it is not to be found in the Purchased folder!
Hope this helps!
Cheers,
GB

Unable to covert after purchase?

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