Unable to create a new 802.1 connection

When connecting to the internet I need to create a new 802.1 connection. This should easily be done by clicking file on internet connect and then clicking "create new 802.1...." My problem is that this link is grey (not black) and therefore not an option for me. This is extremely frustrating as it is the only thing in my way to a wonderful internet connection (I do get acess to the network with an IP-adress, but I can't get authenticated to use the internet). I have been able to use this network before and have previously successfully authenticated myself through the 802.1....
Does anyone know how I could change some settings to be able to create a new 802.1 connection??
Or have I downloaded some new upgrade for internet connect so that it is no longer possible to use the 802.1... ?
please help me....
-maria

Hi,
It seems to me that your genesys cti gplus adpater is of the registration type.
And from the error file, it could not contact the SAP gateway to register.
It is so logical that the connection test from SM59 fails.
Check the hostname of your SAP gateway. Is it really in capital letters ?
Are you able to ping it from your adapter host ?
Is the system number of your SAP system 00 ?
You are not supposed to ask for information at your email address.
A public forum is designed to share information among its users.
Regards,
Olivier

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