Unable to create a User in Planning (Very Urgent)

Hi All,
I am Using Planning 4.0 version. When I am trying to create a user from Planning Web it is throwing me the below Error:
User Name is Invalid: test
I tried giving different usernames but no luck.
Is this a bug??? Are there any log files which I can look at for more information.
Please let me know your valuable inputs.
Thanks in Advance

Hi,
But I have this user access couple of weeks back. I do not know where to check for the log files.
This user is available in Active directory and can access production database. But I am unable to create the same user in developement environment. Even I tried to create couple of users who are in the Actice directory. I am unable to create any users.
Where should I check to get more information in order to resolve this issue.
Please let me know your inputs

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