Unable to create account

Hello
This is my first BB so here goes
I got my 8900 band new today from orange,
I have tried to set my account up with the web address they gave me www.blackberry.orange.co.uk
when i try an do this the following error message comes up
Cannot create account: this blackberry device is registered with a different carrier
it also says how to send a registration message which i have done but no message has been sent back
does anyone have any ideas
Thanks Darryl 

Quite honestly, the error that it is registered with a different carrier bothers me in that normally if it is already registered on YOUR carrier, the error is different, stating only that the PIN has already been registered.
Since you just got the device, I would call and take it back to Orange immediately.
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