Unable to create follow-up document in Portal

Hi,
We are using NetWeaver Portal 7.0 and it is at the latest SP(SP10).
When we are trying to create a follow-up document for an opportunity all the fields are getting grayed out and we are unable to create any follow-up document.But from GUI we are able to create it successfully.
Also we are unable to create any sub-opportunity for the existing opportunity
Both the above were possible when the portal was on lower SP(SP8)
Does this issue have anything to do with the SP upgrade or could there be any other reason.
Any inputs on the above issue would be of great help.
Thanks and Regards,
Vijaya Sai.

Hi Chen,
The problem the you are facing mostly occurs due to incorrect assignment of roles. The user id that is used in the EP needs to be present in the CRM backend system as well. The CRM Backend user has to be assigned to the corresponding single role.
Portal user needs to be assigned to a Portal Role.
Kindly have a look at the following document which will give more
information on the role configuration.
Please find the related documentation under:
-> http://service.sap.com/crm-inst
-> People-Centric CRM Inst. a. Config. Guides (on the left side tree)
Kindly have a look at the guide for CRM 5.0
This will give a clear picture on how to set up follow ups. Hope this helps. Please let us know incase you need more information on the same.
Regards,
Hemanth

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