Unable to create followup and view transaction types for InteractionRecord

Hi,
We are currently working in crm 7.0 environment.
we are not able to create followup transaction for Interaction Record -
Transaction Type - Business activity(0010).
We are not even able to view the standard transaction types available
when we select followup both in UI and GuI.
Any inputs in this regard are rewarded and appreciated.

Hi sreenicrm,
Have you configured anything in the "Allowed Channels for transaction types".
If not, it may be worth copying the standard transation type and then setting the values in the above screens.
if you set a values of "interaction Center"(IAC) and "CRM Server"(GUI) then you shoudl see the activity.
I am using CRM 5.0 but would imaging it is similar in 7.0.
HTH
Gaz

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Unable to create followup and view transaction types for InteractionRecord

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