Unable to create POP account on blackberry phones

Hi,
We have been struggling now for a month to simply setup a pop account on our blackberry phones.
We go to the email setup wizard and straight away it is asking for a username and password, we enter our email address for username and password of the email account for password, we click next and then it displays a message to enter the username, it keeps displaying this on both of our phones.
We have hotmail and yahoo accounts already setup on our phones, these were setup with no problems at all.
Also we have been able to setup pop accounts in the past with no problems.
We are unsure on what we need to do now in order to get this setup correctly.
I have followed these steps to try and resolve this but we dont seem to get the same pages pop up, we dont get no message to agree to any terms and conditions, just the option to enter username and password which does not work, like on step 4 of the below webpage.
http://www.laptopmag.com/advice/tips/how-to-setup-your-e-mail-account-on-a-blackberry.aspx?page=2
Please help!

Those instructions are old. Ignore then.
You are being asked for a USERNAME where it fails, right?
Is this the initial first screen you see after you click on the BlackBerry's email setup icon?
I suspect it is asking for your BIS data account username and password.
Or the BlackBerryID username and password.
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