Unable to de-authorise itunes account

Hi, Itunes wont let me de-authorise even though i enered the correct username and password, it still says unable due to incorrect user/pass.
It lets me log in to the store or this forum!
I am authorised on 4 out of 5 computers. (which no longer exist). And am about to build a new one. Hence the reason i want to de-authorise.
is there a way to de-authorise from my account,without using the itunes installed on on the actual computers?
I dont want to end up losing my purchases due to having no authorises left.
Thanks

Once you have 5 computers authorized (not before), you can Deauthorize all.
See this-> About iTunes Store authorization and deauthorization
I dont want to end up losing my purchases due to having no authorises left.
You won't lose them unless you delete them and don't have a back up.

Similar Messages

De-authorising itunes accounts

My itunes account is authorised to an old PC (which broke) and an ex gfs PC (which she claims she no longer has) which i would obviously like to de-authorise it from.
how can i de-authorise my itunes account from computers i no longer have any access to?
thanks in advance

Open iTunes on a computer you do have. Go to Store > View My Account. Sign in to your Account. From there you can Deauthorize All. Afterwards, you can re-authorize only the computers or iPods you actually have.
However, there are 2 gotchas you need to know about.
1) You can't Deauthorize All until you have 5 authorized devices, so you may need to temporarily authorize a couple of additional devices (computers, iPods) in order to get your count up to 5 so you can then Deauthorize All.
2) You can only do Deauthorize All once every 12 months.
The other option is to call Mac support and they can deauthorize individual devices
Here's a link to an Apple Knowledgebase Article about deauthorizing.

Unable to Create an iTunes account (free usage or otherwise) (iPhone 3GS)

So my father and I just bought our selves iPhones to stay in touch (today is the 24th... well now 25th). I recently wanted to try to get foursquare, skype, and a few other free apps so I decided to try making me an iTunes account. We tried 3 different credit cards to try and make one but they all came back with the same issue "your credit card was declined please try another pay method."
Jump to 2 hours ago I've been trying constantly to make a Free app account, the type where you go to the store, click a free app, apply for an account and say "none." When asked for credit card information, which then allows you to download free apps only. Well using this method I get the EXACT same responce "your credit card was declined please try another pay method."
Is there currently some issue going on with the iTunes store right now?
I should note I've tried making an account through both the iPhone and my PC.

I don't know what "something" you were trying to redeem, but if it was a valid iTunes Store give, go to the main iTunes Store page (within iTunes), click on the "Redeem" link on the right side of the page, and enter in the code from your card. You'll be able to create an iTunes Store account without needing a credit card.

Unable to create an iTunes account

When I try and create an Itunes account, I receive a notice: "Item Not Available: My date & Time settings are correct, how can get my computer to accept cookies from iTunes?

Have you tried re-installing iTunes?

TS3388 Unable to find my itune account

Need help finding my itune account.

Log into My Support Profile. It should be listed there.
https://daw.apple.com/cgi-bin/WebObjects/DSAuthWeb.woa/wa/classicLogin?appIdKey= 58ef9db8ff4d201409e7270a68e4408ae1678e1618204c476572a1b5e5fb3518&path
B-rock

HT5787 Unable to enter my Itunes account

How do I access my Itunes account? My current ID will not allow me to enter. How do I find an older ID and password?

We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
If you would look help then you will need to provide some more info as to what you are trying to do e.g. are you trying to redownload your past purchases (what you can redownload will depend upon what country that you are in and whether items are still in your country's store), view your library (if it's a new computer then your library will only show if you copy it onto that computer or redownload it).
If you open iTunes on your PC does the phone then show when it's connected ?
Device not appearing in iTunes : http://support.apple.com/kb/TS1538

Unable to login to iTunes account - diagnostics attached

For the last 2 days I've been unable to access my account. I don't get any warning or error messages. The top bar looks like its trying to do something but never does. Here are my diagnostics.
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
TOSHIBA Qosmio F50
iTunes 10.1.1.4
QuickTime 7.6.9
FairPlay 1.10.14
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.0.69
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.3.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number A5E18951A3AECC18
Current user is not an administrator.
The current local date and time is 2011-01-19 12:12:20.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 9600M GT
** External Plug-ins Information **
No external plug-ins installed.
Genius ID: 844dfee376bbfcfc01b07d1f1438c035
iPodService 10.1.1.4 is currently running.
iTunesHelper 10.1.1.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {57640CD4-1398-4752-B37A-011EA0FB2D4E}
Description: Intel(R) WiFi Link 5100 AGN
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 09:00:00 1970
Lease Expires: Thu Jan 01 09:00:00 1970
DNS Servers:
Adapter Name: {C597DFE4-F215-4E48-B954-3358657E2840}
Description: Realtek PCIe GBE Family Controller
IP Address: 192.168.250.223
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.250.1
DHCP Enabled: Yes
DHCP Server: 192.168.250.1
Lease Obtained: Wed Jan 19 09:39:40 2011
Lease Expires: Thu Jan 20 09:39:40 2011
DNS Servers: 202.152.165.36
202.152.165.39
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple website was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Last successful store access was 2011-01-19 12:03:43.

I'm not sure what happened but it has suddenly started working. Slow internet connection maybe?

I am unable to authorize my itunes account on my new MacBook.

It keeps showing 'unknown error -42408'. I have two Apple IDs and it shows the same error message for both.
It could well be related to the fact I removed itunes 11 from the new laptop and reinstalled itunes 10 because it is significantly better (but it wont be if I can't play any of the music I purchased on itunes!!).

See this document:
http://support.apple.com/kb/TS3258
If you simply removed iTunes '11 and reinstalled iTunes 10, then some ressources will be missing, since iTunes comes as part of the system. The best you can do, is upgrading to iTunes '11 again, unless you want to do the full Monty and donwgrade MacOS X as well - reinstall an older MacOS X version and upgrade all but iTunes.
Léonie

TS1424 when i try to get on my itunes account i get the error message "New itunes library" and i am unable to open my account.

I have had an itunes account for over a year and have always used the same computer. Recently I have been unable to open my itunes account. Every time i try to open it, the error message "New itunes Library" comes up and I can do nothing further. Does anyone have any ideas what I can do to resolve this issue.

Hello,
Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
*Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
*In the Firefox options window click the ''Advanced'' tab, then select "General".
*In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox.
*Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
* [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
* [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
Did this fix your problems? Please report back to us!
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I can't access my iTunes account information

Is anyone else having this problem?. I upgraded to lion on the day it was released and after a recent software update for lion i've been unable to access my itunes account information to change my payment card or even access my purchase history.
I tried my girlfriends mac with my log in and it still said unavailable please try later but she can access her account with no problems.

Okay this was the reply i got from Apple support.......
Dear Stephen,
Welcome to iTunes Store Customer Support. My name is Thilak and it would be a pleasure for me to assist you today.
I'm sorry to hear that you can't connect to the iTunes Store. I realize how concerning a situation like this can be and I would be more than happy to provide you with as much information as I can to help.
Stephen, I would like to inform that I have verified that the iTunes Store is functioning and accepting connections, which indicates that the issue is related to your internet connection, local network, or your local computer itself.
Okay everything was going fine until i updated my software with the latest Lion update and my other macbook pro works fine (still on snow leopard). Come on Apple man up and admit the Lion upgrade wasn't ready!!!!! and i didn't say i couldn't connect to the itunes store i told him i couldn't access my account information!!!

Problem creating iTunes account

Hi guys,
My friend recently bought an iPod touch 4th generation. But while trying to register the product it keeps asking for the Credit Card details. He doesn't have one. And so is unable to create an iTunes account too. I don't remember using any credit card detail while registering my iPod or iPhone. Is credit card an absolute necessity? Can't we provide details at the time of purchasing any app?
Tanx all

Well, lots of views to your question, and I don't
have an answer.
Thanks for the response. It's frustrating as heck since essentially every Music Store function except anything requiring an account is working fine. iTunes works perfectly normally on my home Windows 2000 install & this behaviour is completely bizarre.
Just posting to let you know you're not being
ignored. I'd buy stuff from the Powerbook. (lucky
devil)
Yeah, that's the obvious solution. The catch is the iTunes problem install is on my parent's PC & the powerbook will be leaving with me after the holidays...
I'm just hoping this problem magically disappears after the holiday traffic disappates. At the moment I'd say that's unlikely simply because of the consistency of the problem: browse the store & everything is quick & fine, hit Sign In -> Create New Account & in under a second the error message pops up. If I attempt to login using my account it pops up the Accessing Music Store progress meter & then gives me the same error message.
Chris
Note w.r.t. the Rogers ISP query: Rogers 'fixed' the iTunes Music Store problem a few weeks ago (they either re-configured their traffic shaping devices to not label iTunes traffic as peer-to-peer or they turned them off until Cisco fixed the problem for them) - this problem was affecting me in Toronto. Note that I believe the same problem was affecting BC users as well, though whether it was Shaw or Telus I'm not sure.

Update iTunes account password/ID?

Can't "update" anything since I can't get password correct. iPhone still has original Apple ID which I changed two years ago and when I request new password for it I don't receive anything from Apple. Are they using an old email address... how do I update iTunes data?

Jacond wrote:
I set up an itunes account some time ago using an email address that is no longer valid
Just update your AppleID.
-> https://appleid.apple.com
Jacond wrote:
I have now set up an Apple ID using a different email and a new password but I am unable to update my itunes account with my new email.
Because you created a new AppleID with that email address and you cannot use that email address to update your old AppleID.
Change the new AppleID to another email address then update the old AppleID with the new email address.

How do you transfer an iPhone 4s to a new iTunes account?

I have bought a new iPhone 5 and have given my iPhone 4s to my step son. He has been unable to get his iTunes account to recognize the 4. We have spent 4 hours on the phone with apple support uninstalling and installing iTunes and Apple Mobile Device Support to no avail. It occurs to me that we may have missed a step when we cleared the 4s of all data and settings.

Your data is trandferred from the computer to the phone, not the other way round. You need to copy all the appropriate files and your iTunes library from your old computer to your new computer, then sync. (If you no longer have the old computer, you will of course have backups available)

HT1420 I have a number of devices linked to a single iTunes account. Of these devices, two of the originals were computers whose hard drives failed and I was unable to die authorise them before the failure occurred. Is there a way of deauthorising them on

I have a number of devices linked to a single iTunes account. Of these devices, one was a laptop whose hard drive failed, and one was an iPad which died. My question is if it is possible to remotely deauthorise these devices or is it necessary to deauthorise all devices on the account and then reauthorise those devices which are still current.
Thanks
Tan Anu

iPads don't count in the number of authorisations, only computers count. Individual computers can only be deauthorised directly on them, but if you have 2 or more computers authorised then you can 'deauthorise all' (which you can only do once every 12 months) and you can then reauthorise the computers that you still have and need (deauthorising a computer doesn't remove any content from it).

I have a iTunes account and recently 2 of the song I have downloaded will not play, it says that it not authorised to play. How ever on the same day the other songs I downloaded that day are playing fine

I have a iTunes account and recently 2 of the song I have downloaded will not play, it says that it not authorised to play. How ever on the same day the other songs I downloaded that day are playing fine. I can't play the 2 song on my lap top and I-pod.

Hello Jigz19,
It sounds like you are unable to play a couple of songs from your library becuase you get a message that the computer is unauthorized to play, but other content purchased that same day works without issue. I would verify that the affected songs were purchased with the same Apple ID first:
Recovering a forgotten iTunes Store account name
http://support.apple.com/kb/ht1920
Open iTunes
Highlight one of the items you have purchased (You can find your purchases in your Purchases playlist).
Choose File > Get Info.
Click the Summary tab.
The Account Name area will list the account used to purchase the item. Unless you have changed accounts, this is your iTunes Store account name.
If so, then delete the songs:
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
Then re download them with this article:
Download past purchases
http://support.apple.com/kb/ht2519
Thank you for using Apple Support Communities.
All the best,
Sterling

Unable to de-authorise itunes account

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