Unable to deactivate CS3 on XP Pro

I have a new computer and need to move my CS3 to it.  I am running XP Pro and have had no problems installing or running any of the apps.  There is not a deactivate option on help, instead it says receive elicense and return elicense.  Either way, I'm ok with that, except that the options are greyed out.  I tried every app and in all of them, it's greyed out.  So, how do I deactivate so that I can reinstall on my new computer?  This one is being trashed, so I don't care about having to uninstall.  thanks for any help.

If this is a volume license then there is no activation or deactivation necessary.

Similar Messages

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    Can't deactivate CS3 products see chat script which was useless and a waste of time Deactivation box keeps coming back no connection but I was chatting with agent at the same time.
    Original description...
    Cannot deactivate CS3 products Photoshop and Dreamweaver. Just keeps coming back with re-try.
    Thank you for your patience.
    While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
    You are now chatting with Sweatha.
    Sweatha: Hello! Welcome to Adobe Customer Service.
    Sweatha: Hi There.
    you: Hi
    Sweatha: I understand that you are unable to activate the software.
    you: No unable to Deactivate. From the help menus deactivate just have to keep retrying. Can access Adobe website no problem as described...
    Sweatha: Thank you for the information. I will be glad to check and assist you with this issue.
    Sweatha: May I please have your email address registered with Adobe?
    you: X@y
    Sweatha: Thank you for the email address.
    Sweatha: May I know which product are you referring to?
    you: CS3 Dreamweaver and Photoshop as decribed...
    Sweatha: May I know the serial number please?
    you: Photoshop xxx and Dreameaver xxx
    Sweatha: Please follow the steps to deactivate the software.
    Sweatha: Launch the product >> You have two options: Organize and Edit>> Click on 
    Sweatha: Edit>> Help> Deactivate.
    you: PLEASE READ ORIGINAL DESCRIPTION - I have done this many times and it does NOT work... Tried Yesterday tewice and this morning. Just responds with try again.
    you: REPEAST I am connected to the internet.
    you: I have connected to the Adobe web site and obviously I am chatting here
    Sweatha: May I know which operating system are you using?
    you: Windows 7.
    Sweatha: In this case, I request you to activate the software. If you get any error in activating please let me know.
    you: IT IS ACTIVATED hence I'm trying to DEACTIVATE! How can I activate if it is already activated there is no option. Do you know these products? Your server is not working!
    Sweatha: You will need to refer Adobe forums and post your queries in Adobe forums so that our technical experts will view your post and reply back with the resolution.
    you: So whats the point of chat then - useless!
    you: I shall post this script in the forum so people can see how you respond Sweata.
    Sweatha: The support for CS3 is no longer available. You will need to refer Adobe forums and post your queries in Adobe forums so that our technical experts will view your post and reply back with the resolution.

    Hey Ned many thanks for responding. Well before I wasted more time on chat I tried and deactivated again but no success. Then pinged www.adobe.activatie.com a couple of times - tried again and hey presto it burst into life. I have a cabled network connection so don't know what happened. Tried the same with Dreamweaver as well as Photoshop CS3 and also worked. Perhaps they had a glitch with their server? Any way reinstalled - set date to 01/11/2011 for updates and now all back up and running on new computer. Well Adobe support for me was crap which is a shame when their statement on support is so positive. I've spent thousands with Adobe over the years but I'll think hard before I get spend any more unless they up their support game.

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