Unable to define Spam emails!

When I define emails as SPAM (some are ***@btinternet.com) they keep appearing in my Inbox. I've had many issues with BT Mail since the begining of October 2014. I've been dealing with the support team now over this remaining issue and they have finally stated "emails defined as Spam will only be reconised as such if more than 10 BT customers have defined them" . I find it hard to believe. I ran a test with a two friends that have bt mail address and all of use have the same SPAM issue. Can anybody please advise me how I can define SPam emails?      

Apple_Princess,
I'm so sorry, but I see my links have directed you to the 10.3 Usage forum and not the correct leopard forums that I wanted to link to:
Using Mac OS X Leopard:
http://discussions.apple.com/forum.jspa?forumID=1225
Mac OS X Leopard Mail & Address Book forum:
http://discussions.apple.com/forum.jspa?forumID=1223
Sorry, my copy paste isn't what it used to be
littleshoulders

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    skype: credit.skype
    ICQ: 6573118
    Внимание! Для того, чтобы отписаться от рассылки нужно один раз отправить заявку на получение кредита на странице http://renessanscapital.ru/ после чего на Ваш e-mail больше не будут отправляться письма.
    I'll really appreciate anyone's help.

    I've been getting a lot of bounce backs from the same SMTP server as you to our email domain as well.
    The offending server mwinf5d55.orange.fr is sending "backscatter" spam which should be simply dropped by them instead of bouncing back to the "FROM" address.
    Because of this problem of bounced emails, I've tweaked our SPF (Sender Policy Framework) DNS TXT entry for our email domain to help receiving mailservers know what our legitimate OUTBOUND smtp mail servers actually are.  This should allow correctly configured email servers to drop any email from mwinf5d55.orange.fr because it is not a valid source of email for our domain.
    (See http://www.openspf.org/SPF_Record_Syntax for some syntax)
    Some details that I've dug up:
    The SMTP server at orange.fr is accepting mail based on forged FROM: addresses which bounce back to you by the receiving target TO: address mailservers. 
    Eg. From your email bounce back message:  host mail.ru[94.100.176.20] said: 550 spam message discarded.
    I'm not sure if the spammer is using the mwinf5d55.orange.fr smtp server as an open relay or if it's using someone else's smtp username and password to send mail.
    If you look at the email headers of the original bounced (spam) email that caused the backscatter it shows for example (from one of our bounces that I've received):
    Received: from Unknown ([92.46.248.56])
    by mwinf5d55 with ME
    id 7XfA1l00l1Dkwus03XfJsw; Mon, 04 Mar 2013 20:39:43 +0100
    X-ME-IP: 92.46.248.56
    X-ME-Entity: ofr
    When you look up the IP address source of that email it shows that it is coming from "JSC Kazakhtelecom, West Kazakhstan Affiliate".
    http://en.utrace.de/whois/92.46.248.56
    If you lookup the original source email and find that it's from your original user's computer then you have a problem.  If it's from a compromised machine overseas that's sending forged spam on your user's behalf, then there's not too much you can do about it short of publishing a correct SPF record.
    Hope that helps.

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