Unable to delete credit memo request

Hi all,
I created a Credit memo request ( Sales document ) and I created Credit memo (Billing) for that.I dont want these both now.Hence I cancelled the credit memo first and now I am trying to delete the Credit memo request.System is not deleting.It gives a message that the subsequent document exist.But I already cancelled the subsequent document.
Please let me know what is the root cause and how to fix this problem
Regards
Mano

Hi,
The actual problem is.user has created order and invoice with tax.Now the credit memo request is created and credit memo was also created.Now user says that the tax condition needs to be deleted in the invoice created for the order.That means I need to cancell and delete all the subsequent documents and go in to order, delete the tax condition type and create an invoice and credit that.
I am unable to do this.Everything is greyed out because of subsequent documents.
How to delete the tax condition type in the invocie/sales order.Please help
Mano

Similar Messages

Deleting credit memo request is not possible - why?

I cannot delete a credit memo request after cancelling a credit memo because system says there are subsequent documents created for this.
But this is not the case of our regular order - dly - bililng scenario, one can cancel the invoice, reverse the delivery, delete the delivery and delete the sales order at last.
My question here is, why does system allow us to reverse everything and delete in our regular sales - billing scenario and NOT in credit memo requests?
Thanks in advance

Hi
Last week even i encountered the same situation.
You cannot delete a Credit memo request. Instead you have to reject all the line items in Credit memo request.
Make sure you have cancelled all the credit memo created in reference to teh Credit memo request. After all teh credit memo have been cancelled. Go to credit memo request and select all the line items in the Credit memo request and reject the line items.
A pop up will appear select any of the reason and save the document. The credit memo request will be cancelled.
You can see the difference in the Status of the credit memo request before cancellation and after cancellation.
Before cancellation the status will be displayed as OPEN after cancelling the Credit memo request status will be blank.
Hope this helps you
Regards,
Arun.S

Mass deletion of credit memo request

Hi,
Is there any option to delete mass no. of credit memo request.
Pls guide
Thanks & regards,
Dinesh

Hi chetan,
sap does not recommend to delete any orders be it cmrs/orders etc.because we have to use rejections.
hence there is no provision given to us .
but as a work around ,u can do it thru abap BDC.
write a small program with input as dates and vbeln numbers (cmr )
and if u execute system will delete all cmr specified in input.
if this helps reward !!!!!!

Credit Memo Request needs cancellation/deletion

Hi,
My application creates CMR (Credit Memo Request) which is then replicated to R3 system from CRM.
The issue is it has created a CMR with negative amount and which needs to be now cancelled/deleted. It has only one line item with a negative amount. When I try to change the status of CMR from status 'InProcess' it throws up error message CRM_ORDER019 ( Document is being distributed - changes are not possible).
How to delete this CMR from system or put it in Rejected status.Please reply.
Regards
Apoorva

Hello,
Do you see the R/3 document in your document flow in CRM?
It is like the CRM system does nogt know that the R?3 system created the document.
Check if you don't have an error in the queue (SMQ1-SMQ2), a dump in ST22 of an error in a BDOC (SMW01).
Regards,
fred

Message V1478 - Credit memo request with reference to an invoice

Dear all,
Creating a credit memo request with reference to an invoice, I get the following message "Material in item 000060 does not exist in plant/storage location".
Of course, this material exists in the plant and the storage location, as we could create the invoice without any problem.
Any idea?
Best regards,
Iné

Hello
Generally, these errors may appear due to:
- The plant is marked for deletion.
- The plant should be copied from the referenced item.
So, I would suggest you to
- Check copying control for Invoice to Credit memo request, particularly, item.
- Try and create Credit Memo Request with reference to sales order.
- Or if you want rectify a invoice, then use invoice coreection request.
Thanks & Regards
JP

Delete credit memo work item created in VA01 when the user change value

Hi,
In T.code VA01 Credit memo request is creating, this document will automatically create work item. Based on Net value in credit memo request, the work item should go for 5 levels of approval. After 1st person is approved, the workflow initiator realized that the net value in created Credit Memo request is wrong; he is going to VA02 and correcting the net value. Again we have to create new work item for this and delete the already created work item. Client has clearly mentioned when ever there is change in 5 critical fields in VA02 then only create fresh work item otherwise no need to create SECOND TIME work item. Net value is one of the critical field in the list.
How to track already created credit memo request and how to delete the previously created work item. What is the feasibility of this requirement and how to handle this situation?
Regards
Vijay

Hi,
Just put a Fork and put 1 out of 2 outcomes and in the first alternative, you put your witem that goes to user B. In the 2nd alternative, put a Wait for event "CHANGED". And after this, put a process control step with "Set workitems to Obsolete" or "Cancel workflow" etc., depending on your requirement.
Pl note that this will only take out old witems, but you need to send a new witem for which you need to trigger another instance of the workflow as well. pl put CHANGED event also as one of the triggering events and use condition editor to restrict the fields that triggers the workflow.
Also, look into the IMG config of the following path. This might be a fitting solution.
In SPRO, go to Financial Accounting (New)---> Financial Accounting Global settings(New) -
>Tools --->Workflow ---> Workflow for Document Parking -->Reset Release Approvals(Customers).
Here, you can list down the fields, the workflow should restart. But, then you need to give the workflow details etc., in the relevant config settings.
We have used this in restarting workflows for General Ledger(GL) documents' workflow when some important fields are changed.
For this config settings, look into the following help link.
http://help.sap.com/erp2005_ehp_02/helpdata/en/01/a9cdd8455711d182b40000e829fbfe/frameset.htm
Hope this helps.
venu

Credit memo request / credit note

I have a doubt in credit memo request setting.
I have setup to create a credit memo req in sales with ref. to either billing doc or sales doc.
In copy control I have chosen pricing type 'D'. We manually maintain prices in Sales.
Say for eg. we have delivered the below to our customer.
material 1 - 2 pieces - each at $2000
material 2 - 1 piece - each at $3500
My customer didnot return the part, but instead comment that the price of material 2 is too high.
So the client wishes to change the price of the material 2 to $2800/piece instead of $3500.
I notice that when I mark the item 2 with reason for rejection code as "too expensive", in my Credit Note I see $0.00 to be copied.
Am not clear here. Should I change the pricing type in my credit note to allow changes so that my new price is only at $2800?
Where should I do this?
Also should I delete the material 1 from the credit memo req document or should I delete it from my credit note?
I quite don't know why should we keep the material when there is no problem that we already charged the customer & they have payed us too.
Thk,
Ann

"Item Rejection reason" may be used in Sales Order, when there are multiple line item & some of them are not to be executed. The items which are not to be executed, should be maintained with "Item Rejection reason"
So you mean to say that I need to change the quantity/correct price in my credit memo request? So that the right amount copied to the credit note?
The anwer to this is Yes.
case 1: say if the customer has already paid the company excessively
Irrespective of receipt of excess payment Credit note can be issued. You need not cancel original invoice & the credit balance can be settled in latter transaction or can be refunded through FI.
case 2: also if only the invoice is sent to the customer, but if they have not paid the company
In this case, the customer can make the payment as per outstanding due in his account, as credit note will give an effect in accounting. You need not cancel original invoice & the credit balance can be settled in latter transaction or can be refunded through FI.
Hope this information helps you.
Regards,
Rajesh Banka
Reward points if helpful.

Return Delivery with a Credit Memo Request.

Hello Gurus. I have been working on this issue for quite some time. I will explain the process that was provided by our installers. It doesn't seem to be adding up. Here is the situation, Product that was sent incorrectly was returned. According to our procedures, we create a returns delivery thru VA01, with RE (returns) as the Order Type. We then create it with REFERENCE to the Invoice Number. We remove the items not being returned, enter the Billing Block and Order Reason. Then Save. It gives us a returns delivery number of 6000000, We then return the product back to our stock through MB1B. We clear it and put it back as normal. We then Create a Credit Memo Request through VA01, order type is CR (Credit Memo Request) Create with Reference, we again select the invoice number, delete the items not being returned, enter billing reason, then save. It gives us a number of 60000001. At this point, we enter VF01 and create a billing document. It says the order has billing blocks. We go back in and remove the blocks. We hit save. It now seems to ok, except that, under document flow, under the first delivery 6000000, it shows still being processed (the goods returns shows complete, but the line above shows being processed), and the document flow for 60000001 shows the invoice and the Accounting document as Not Cleared. My question is, should there be 2 seperate orders? A returns delivery and credit memo Request should be under the one delivery number 6000000 according to our procedures? Those were the steps given. Something seems out of place. Are my steps out of order? Are the procedures wrong? If anybody has any insight, I would much appreciate it.

I would start fresh with a new sales order. When you create with reference both the return delivery and credit memo are created with reference to the return sales order. Here is an example document flow to clarify:
Document                                      Date               Qty/value   UoM/Cur   Overall proc. status
                                                                                Return 60000077 / 10                          08/25/05               10.000 EA      Completed
. Returns Delivery 500000016 / 10             08/25/05               10.000 EA      Completed
.. GD returns QI 4900030060 / 1               08/25/05               10.000 EA      complete
.. Credit for Returns1 10000017 / 10          08/25/05               10.000 EA      Completed
... Accounting document 10000017              08/25/05               10.000 EA      Cleared

Allow manual price entry in Debit/Credit memo request but not in STD Order

The same pricing procedure is used for Standard order and Debit/Credit say ZRVA01.
All condition types in ZRVA01 is set to "D" - not possible to process manually in V/06 since business requirement is not allow for manual pricing in sales order creation.
When the Debit/Credit note is created(despite of create w/ or w/o reference to billing document), we need to have the user be able to overwrite the price value, able to delete condition type Surcharge, Discount since in some cases for the credit note, the original price might be too high and we only need to credit the customer for the wrong price.
Question is how to allow 'no limitation' (change with can be made, field Manaual entries in V/06) for all condtion types in pricing procedure but only for Debit/Credit memo request ?

Thank you all, but if I create new condition to allow manual, how could I overwrite or delete some non relevant condition type in credit note
i.e. in STD order we have ZPR0 (base price), ZD01(discount), ZS01(surcharge) and we found out that the ZPR0 and ZS01 was over charged, hence, we need to issue the Credit note to the customer, when create a credit memo request, the user will be able to change the value in ZPR0 and ZS01 and be able to delete ZD01 (as it is non relevant for credit note). How such the new condition type would applied?

Billing Block on Credit Memo Request

Dear Experts,
I am looking into different ways to implement automatic billing block on Credit memo requests. The specific requirements to include are:
1. If the Order is more than $5000, billing block =Yes
1.1 After deleting the billing block, If someone makes a change in the order, billing block = Yes
Billing block setting in VOV8 and automatic credit control doesn't suffice my requirements. Any ideas on how to address this scenario? Standard solution is preffered (Custom code/userexit is the last option in the list)
Thanks,
Ravi

Dear Ravi,
someone makes a change in the order
You can do this using the CRITICAL FIELDS Check in credit control along with the dynamic credit check.
CRITICAL FIELDS ARE THOSE WHICH ARE RELEVANT FOR PRICING, LIKE QTY / PRICE / PRICING DATE etc.
If the user is not allowed to make any changes (which includes fields not relevant for pricing too), then you will have to use exit.
Thanks & Regards,
Hegal K Charles

Credit Memo Request - Status Open

Hello ALl,
I have credit memo created, user want me to delete whole process. So i have canceled the credit memo.
And i have rejected the credit memo request but still my items are still has status of open?? And my over all document is has open status.
And it is the same for the debit memo request??
Can any one tell me how can i delete the whole process??
Thanks
Sundar

Hi Sundar,
I have tried the same scenario.Kindly follow the below steps and confirm.
1. Once you cancel the subsequent documents.
2. Goto the Credit memo request and select the Item data enter the Reason for rejection in Sales A Tab and Save.
3 . Create the billing document and the value will be zero.
Now status will be shown as completed.
Regards,
Shahinsha

Bringing the nor rebate condition type in rebate credit memo request.

Dear Gurus,
Is it possible, to bring the discount condition type say Zxxx(which is not a rebate relevant)
in the rebate credit memo request.
In the credit memo request, while doing price analysis I can see the condition type Zxxx with the message condition record found and manually removed.
For the condition type I do not check the Delete Indicator.
I don't know why it is happening..
Kindly suggest me with your valuable thoughts.
I need to bring the non-rebate relevant condition types in the rebate credit memo reqquest.
Thanks & Regards,
Venkatesh.S.P.

Hi Gurus.
Follow my business scenarie:
This is GAS & OIL company, in this business, they work with price including taxes, we are now implemented a rebate solution, but the accrual values follow the same business rule, including tax.
At the moment to create a credit memo request for rappel, the system trasfer only tha rappel condition type with the final settlement value and calculate the tax condition type..
In the credit memo pricing procedure, I need to split the net value by formula.
this is my pricing procedure configuration:
level          Cnd Ty                                         Level                Subto     Form
15     0     BO02     Price
600     0                  Sales Total                                             B     I
710     0     MWIG     tax                                       600     600          G
730     0     NTPS     Net Value                                                                       988
810     0                  Net Value                               730     730     B     4
820     0                  tax                                       710     710     B
840     0                  T O T A L                               810     830     B     A
Formula 988
FORM FRM_KONDI_WERT_988.
XKWERT = XWORKI - XWORKG .
XWORKG = 0.
PERFORM XKOMV_KBETR_FROM_KWERT USING XKWERT.
ENDFORM.
This is my result in the rebate credi memo:
Header     Net Value     100     usd
cnd ty     descrip     Value     curre     quan     um     cond value
BO02     Rappel     100              USD     1              UN     100-
MWIG     tax             16,000     %                              16-
there are our expected result:
Header     Net Value     84     usd
cnd ty     descrip                  Value             curre     quan     um     cond value
BO02     Rappel                     100               USD     1             UN     100-
             Total Rappel             100               USD     1             UN     100-
MWIG     tax                         16,000     %                                              16-
NTPS     Net Value                  84               USD     1             UN     84-
                tax                               16               USD     1             UN     16-
             T O T A L                      100               USD     1             UN     100-
The problem is , the system never execute the formula 988
There are a possibility to get this...a user exit, formula..that we can use..
Please. any information we are appreciate.
regards

Credit Memo Request without Reference

Hi Friends,
A minor query to which I am unable to find the solution for.
There are a few credit memo requests created without reference to a billing document or sales order and credit memos are created from these CMRs
Is there any way in which we can find out the actual documents for which the CMRs are made ?
Apologies if this has been asked already, I was unable to find it so far
With Regards
Sarat

Hi Sarat,
if CMR are created without refernce, then the only way left is to check the Purchase Order No field (that also considering the person who created the CMR mentioned relevant refernce while creating it)
Otherwise no other way to track it.
Regards,
Aayush Jain
SAP SD Consultant

Value Items in Credit memo request

Dear Experts,
We are using Group Condition In header.
While we create credit memo request, Value 100 at header is populated at item level as Below.
Material Quantity Value
xxxx 2 40
xxxx 3 60
But when we deleting the Billing block through V.23 the values got changed as below.
Material Quantity Value
xxxx 2 37
xxxx 3 63
What could be the reason of the same.
Regards
Chande

Hi Lakshmipathi
In Analysis Tab at item level its only mentioned Header Condition.
Also there is no exit being used .
Let me know in case anything else needs to be checked.
Regards
Chander

Credit Memo Request in VA01

Dear,
Process : Actually , I am going to create CR memo request in VA01 without reference of Invoice . So ,in this case ,I have got one Issue as Z error .Please help me in this issue ,how to solve step be step .
Note : 1. Actually , I am SD,MM and PS Consultant not ABAP consultant .I got this issue yesterday but still fight with system with debugging level .
2. ABAP Consultant not available thats why taking charges to solve this issue .
Advance Thanks ,
Naren

First of all thanks for both ,
Coming to the point ,I went to SE91 and gave the Message Class as ZVIV and clicked on execute .there I have seen 182 Message and I unticked the Self Explanatory and saved . Now again ,I raised new Credit Memo Request in VA01 and I didnt get before error but I got another erro as " Red round Mark" with Save (Control + Save ) .
The Red Round Mark doesn't stand on screen to capture or else to see the Problem .That is coming and going immediately .
Note : Please help one this Issue .
Thanks,
Naren

Unable to delete credit memo request

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