Unable to delete e-mail messages

Good day,
Model is TORCH 9810 version 7.0.0.585, platform 5.0.0.734 (suppose these codes refer to the software versions, am no IT expert). Problem: unable to permanently delete some messages, not all.
In case anyone has a suggestion ... thank you in advance

ok, what does happen when you try to delete one of them... are they email messages?
Are you deleting only only on the handheld or on the server also?
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