Unable to delete my Email Account.

Hi All-
My office just transferred servers, and I have been trying to delete, or change my email account to update to my PRE. Everytime I try to delete the account and add it as new (from POP to Exchange) I get the dreaded hanging circle for hours.
Moreover, when I tried to outsmart the system and alter my settings, it will not allow me to do so, and so I am stuck! Unable to transfer, as I get a "duplicate account" message, and cannot complete my mission.
I have reset, and shutdown countless times already.
Can anyone help me please?!?!!
Post relates to: Pre p100eww (Sprint)

I tried this as well but unfortunately, the folder doesn't show up on my PC.

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