Unable To Disconnect Safari From DVR

I recently installed in my house a security system which includes four external cameras and a digital video recorder. The system works fine . I can monitor the outside of my house through a tv screen as well as my iphone.
I gain access to the the dvr via Safari. The problem I am having is that Safari does not disconnect from the dvr and as a result the iphone battery runs low in a very short period of time. At present the only way I can get around this situation is power off the iphone and turn it back on.
Does anyone know how to resolve this situation
Thank You

Safari, being an Apple app, can run in the background (even though 3rd party apps cannot). Did you try closing the page? Else, you can force-quit Safari. To force-quit an app, press and hold the sleep/wake button until you see the power-off slider, then release the sleep/wake button and immediately press and hold the home button for ~6 seconds, until you're returned to the home screen.

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    Path:            /Applications/Safari.app/Contents/MacOS/Safari
    Identifier:      com.apple.Safari
    Version:         5.1.6 (7534.56.5)
    Build Info:      WebBrowser-7534056005000000~6
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [199]
    Date/Time:       2012-09-18 10:30:29.224 -0700
    OS Version:      Mac OS X 10.7.4 (11E53)
    Report Version:  9
    Interval Since Last Report:          6006 sec
    Crashes Since Last Report:           6
    Per-App Interval Since Last Report:  7 sec
    Per-App Crashes Since Last Report:   6
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    objc[443]: garbage collection is OFF
    *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: (index >= 0) && (index < [_itemArray count])'
    *** First throw call stack:
              0   CoreFoundation                      0x00007fff81d28f56 __exceptionPreprocess + 198
              1   libobjc.A.dylib                     0x00007fff86a3cd5e objc_exception_throw + 43
              2   CoreFoundation                      0x00007fff81d28d8a +[NSException raise:format:arguments:] + 106
              3   Foundation                          0x00007fff834ab71f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
              4   AppKit                              0x00007fff8caa2cdf -[NSMenu itemAtIndex:] + 165
              5   AppKit                              0x00007fff8caa2e38 -[NSMenu removeItemAtIndex:] + 63
              6   Safari                              0x000000010ccfcc2e -[AppController awakeFromNib] + 387
              7   CoreFoundation                      0x00007fff81d1ffb1 -[NSObject performSelector:] + 49
              8   CoreFoundation                      0x00007fff81d1ff32 -[NSSet makeObjectsPerformSelector:] + 274
              9   AppKit                              0x00007fff8ca8a9ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
              10  AppKit                              0x00007fff8ca80f73 loadNib + 322
              11  AppKit                              0x00007fff8ca80470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
              12  AppKit                              0x00007fff8ca8038b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
              13  AppKit                              0x00007fff8ca802ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
              14  AppKit                              0x00007fff8ccf106f NSApplicationMain + 398
              15  Safari                              0x000000010ceff806 SafariMain + 166
              16  Safari                              0x000000010cce6f24 Safari + 3876
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    0   libsystem_kernel.dylib                  0x00007fff8a777ce2 __pthread_kill + 10
    1   libsystem_c.dylib                       0x00007fff89d2f7d2 pthread_kill + 95
    2   libsystem_c.dylib                       0x00007fff89d20a7a abort + 143
    3   libc++abi.dylib                         0x00007fff8d72e7bc abort_message + 214
    4   libc++abi.dylib                         0x00007fff8d72bfcf default_terminate() + 28
    5   libobjc.A.dylib                         0x00007fff86a3d1b9 _objc_terminate + 94
    6   libc++abi.dylib                         0x00007fff8d72c001 safe_handler_caller(void (*)()) + 11
    7   libc++abi.dylib                         0x00007fff8d72c05c std::terminate() + 16
    8   libc++abi.dylib                         0x00007fff8d72d152 __cxa_throw + 114
    9   libobjc.A.dylib                         0x00007fff86a3ce7a objc_exception_throw + 327
    10  com.apple.CoreFoundation                0x00007fff81d28d8a +[NSException raise:format:arguments:] + 106
    11  com.apple.Foundation                    0x00007fff834ab71f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
    12  com.apple.AppKit                        0x00007fff8caa2cdf -[NSMenu itemAtIndex:] + 165
    13  com.apple.AppKit                        0x00007fff8caa2e38 -[NSMenu removeItemAtIndex:] + 63
    14  com.apple.Safari.framework              0x000000010ccfcc2e -[AppController awakeFromNib] + 387
    15  com.apple.CoreFoundation                0x00007fff81d1ffb1 -[NSObject performSelector:] + 49
    16  com.apple.CoreFoundation                0x00007fff81d1ff32 -[NSSet makeObjectsPerformSelector:] + 274
    17  com.apple.AppKit                        0x00007fff8ca8a9ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
    18  com.apple.AppKit                        0x00007fff8ca80f73 loadNib + 322
    19  com.apple.AppKit                        0x00007fff8ca80470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
    20  com.apple.AppKit                        0x00007fff8ca8038b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
    21  com.apple.AppKit                        0x00007fff8ca802ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
    22  com.apple.AppKit                        0x00007fff8ccf106f NSApplicationMain + 398
    23  com.apple.Safari.framework              0x000000010ceff806 SafariMain + 166
    24  com.apple.Safari                        0x000000010cce6f24 0x10cce6000 + 3876
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x00007fff8a7787e6 kevent + 10
    1   libdispatch.dylib                       0x00007fff8687a78a _dispatch_mgr_invoke + 923
    2   libdispatch.dylib                       0x00007fff8687931a _dispatch_mgr_thread + 54
    Thread 2:
    0   libsystem_kernel.dylib                  0x00007fff8a778192 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff89d2f594 _pthread_wqthread + 758
    2   libsystem_c.dylib                       0x00007fff89d30b85 start_wqthread + 13
    Thread 3:
    0   libsystem_kernel.dylib                  0x00007fff8a778192 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff89d2f594 _pthread_wqthread + 758
    2   libsystem_c.dylib                       0x00007fff89d30b85 start_wqthread + 13
    Thread 4:: WebCore: IconDatabase
    0   libsystem_kernel.dylib                  0x00007fff8a777bca __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff89d31274 _pthread_cond_wait + 840
    2   com.apple.WebCore                       0x000000010dd9a1fc WebCore::IconDatabase::syncThreadMainLoop() + 124
    3   com.apple.WebCore                       0x000000010dd97d50 WebCore::IconDatabase::iconDatabaseSyncThread() + 496
    4   com.apple.JavaScriptCore                0x000000010d6db11f _ZN3WTFL19wtfThreadEntryPointEPv + 15
    5   libsystem_c.dylib                       0x00007fff89d2d8bf _pthread_start + 335
    6   libsystem_c.dylib                       0x00007fff89d30b75 thread_start + 13
    Thread 5:: CoreAnimation render server
    0   libsystem_kernel.dylib                  0x00007fff8a77667a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff8a775d71 mach_msg + 73
    2   com.apple.QuartzCore                    0x00007fff8e3452d9 CA::Render::Server::server_thread(void*) + 184
    3   com.apple.QuartzCore                    0x00007fff8e345219 thread_fun + 24
    4   libsystem_c.dylib                       0x00007fff89d2d8bf _pthread_start + 335
    5   libsystem_c.dylib                       0x00007fff89d30b75 thread_start + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x00007fff6c8e4418  rdx: 0x0000000000000000
      rdi: 0x000000000000060b  rsi: 0x0000000000000006  rbp: 0x00007fff6c8e4440  rsp: 0x00007fff6c8e4418
       r8: 0x00007fff72633fb8   r9: 0x00007fff6c8e3ea8  r10: 0x00007fff8a777d0a  r11: 0x0000000000000246
      r12: 0x00007ffbe412d7c0  r13: 0x0000000000000000  r14: 0x00007fff72636960  r15: 0x00007fff6c8e4590
      rip: 0x00007fff8a777ce2  rfl: 0x0000000000000246  cr2: 0x00000001108f5000
    Logical CPU: 0
    Binary Images:
           0x10cce6000 -        0x10cce6fff  com.apple.Safari (5.1.6 - 7534.56.5) <C1A60C3B-9DA6-3FE7-87BA-6B09016A39A9> /Applications/Safari.app/Contents/MacOS/Safari
           0x10ccf0000 -        0x10d18aff7  com.apple.Safari.framework (7536 - 7536.25) <C95F0D4E-6984-3D2F-B0BA-5D12A164EAC8> /System/Library/StagedFrameworks/Safari/Safari.framework/Safari
           0x10d4a8000 -        0x10d737fff  com.apple.JavaScriptCore (7536 - 7536.24) <C613502E-BC98-3269-A25C-4BDB2D87590B> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/JavaScriptCore
           0x10d7e7000 -        0x10d969ff7  com.apple.WebKit (7536 - 7536.25) <8D171955-A1CA-31AA-B701-B9D4F760B10B> /System/Library/StagedFrameworks/Safari/WebKit.framework/WebKit
           0x10da5b000 -        0x10dc34fff  com.apple.WebKit2 (7536 - 7536.25) <15991DAF-D0C9-3D65-A96B-AF7428ADCC4E> /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebKit2
           0x10dd94000 -        0x10ed39ff7  com.apple.WebCore (7536 - 7536.24) <F2C26660-05D7-34A7-9158-9C3D21BEB32F> /System/Library/StagedFrameworks/Safari/WebCore.framework/WebCore
        0x7fff6c8e6000 -     0x7fff6c91abaf  dyld (195.6 - ???) <C58DAD8A-4B00-3676-8637-93D6FDE73147> /usr/lib/dyld
        0x7fff81c85000 -     0x7fff81e59ff7  com.apple.CoreFoundation (6.7.2 - 635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
        0x7fff81e5a000 -     0x7fff82084fe7  com.apple.CoreData (104.1 - 358.14) <6BB64605-8DA7-337D-A2AB-A3346A421CBD> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
        0x7fff82085000 -     0x7fff823b1ff7  com.apple.HIToolbox (1.9 - ???) <B7D2A06B-7BE5-3355-BF7D-8139100B9B97> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
        0x7fff823b2000 -     0x7fff8269bff7  com.apple.security (7.0 - 55148.1) <E9C46204-1336-3D90-BC67-5162FC7079D2> /System/Library/Frameworks/Security.framework/Versions/A/Security
        0x7fff8269c000 -     0x7fff826fcfff  libvDSP.dylib (325.4.0 - compatibility 1.0.0) <3A7521E6-5510-3FA7-AB65-79693A7A5839> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
        0x7fff8277a000 -     0x7fff8277afff  com.apple.Cocoa (6.6 - ???) <7EC4D759-B2A6-3A99-AC75-809FED1500C6> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
        0x7fff8278a000 -     0x7fff827e6ff7  com.apple.HIServices (1.21 - ???) <9645CFA8-63BE-3A0D-A636-56D9827E6C8C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
        0x7fff827e7000 -     0x7fff82839ff7  libGLU.dylib (??? - ???) <E2EF0336-3A5F-3532-AEB0-6CCF04851B72> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
        0x7fff8283a000 -     0x7fff82901ff7  com.apple.ColorSync (4.7.4 - 4.7.4) <590AFCDA-F10E-31FE-9B01-DA5FFE74C2BB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
        0x7fff82b71000 -     0x7fff82b74fff  com.apple.help (1.3.2 - 42) <BF14DE49-F7E8-336F-81FB-BBDF2DB3AC09> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
        0x7fff82b75000 -     0x7fff82c77fff  libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <AFBB22B7-07AE-3F2E-B88C-70BEEBFB8A86> /usr/lib/libxml2.2.dylib
        0x7fff82c80000 -     0x7fff82c85fff  libcache.dylib (47.0.0 - compatibility 1.0.0) <1571C3AB-BCB2-38CD-B3B2-C5FC3F927C6A> /usr/lib/system/libcache.dylib
        0x7fff82c86000 -     0x7fff82c8bfff  libcompiler_rt.dylib (6.0.0 - compatibility 1.0.0) <98ECD5F6-E85C-32A5-98CD-8911230CB66A> /usr/lib/system/libcompiler_rt.dylib
        0x7fff82f40000 -     0x7fff82f60fff  libPng.dylib (??? - ???) <F4D84592-C450-3076-88E9-8E6517C7EF33> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
        0x7fff82f61000 -     0x7fff82f8efe7  libSystem.B.dylib (159.1.0 - compatibility 1.0.0) <DA79E5BA-BBA3-3768-AAD8-B34BA877EF03> /usr/lib/libSystem.B.dylib
        0x7fff8302d000 -     0x7fff83031fff  libmathCommon.A.dylib (2026.0.0 - compatibility 1.0.0) <FF83AFF7-42B2-306E-90AF-D539C51A4542> /usr/lib/system/libmathCommon.A.dylib
        0x7fff83032000 -     0x7fff8305dff7  libxslt.1.dylib (3.24.0 - compatibility 3.0.0) <E71220D3-8015-38EC-B97D-7FDB383C2BDC> /usr/lib/libxslt.1.dylib
        0x7fff830bd000 -     0x7fff830befff  libdnsinfo.dylib (395.11.0 - compatibility 1.0.0) <853BAAA5-270F-3FDC-B025-D448DB72E1C3> /usr/lib/system/libdnsinfo.dylib
        0x7fff830bf000 -     0x7fff830c5fff  libGFXShared.dylib (??? - ???) <8A61FA67-EB3C-319D-AE3C-64936FB26BAC> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
        0x7fff830d2000 -     0x7fff830eeff7  com.apple.GenerationalStorage (1.0 - 126.1) <509F52ED-E54B-3FEF-B3C2-759387B826E6> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
        0x7fff830ef000 -     0x7fff83103ff7  com.apple.LangAnalysis (1.7.0 - 1.7.0) <04C31EF0-912A-3004-A08F-CEC27030E0B2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
        0x7fff83104000 -     0x7fff8312dfff  com.apple.CoreVideo (1.7 - 70.3) <9A9D4058-9935-3B0A-B1A6-27EB78D02249> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
        0x7fff8312e000 -     0x7fff8315bff7  com.apple.opencl (1.50.69 - 1.50.69) <57939F7D-3626-30E2-883D-8A7CCB3F8763> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
        0x7fff831b7000 -     0x7fff831f8fff  com.apple.QD (3.40 - ???) <47674D2C-BE88-388E-B1B0-03F08BFFE5FD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
        0x7fff83395000 -     0x7fff833d4fff  com.apple.AE (527.7 - 527.7) <B82F7ABC-AC8B-3507-B029-969DD5CA813D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
        0x7fff833e0000 -     0x7fff836f9fff  com.apple.Foundation (6.7.2 - 833.25) <22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
        0x7fff836fa000 -     0x7fff83708fff  com.apple.NetAuth (3.2 - 3.2) <F0D60E34-37A9-308D-B44E-E3450906173A> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
        0x7fff8372f000 -     0x7fff8379aff7  com.apple.framework.IOKit (2.0 - ???) <6C604894-7F61-3130-8499-20791D14577F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
        0x7fff837a2000 -     0x7fff837abff7  libsystem_notify.dylib (80.1.0 - compatibility 1.0.0) <A4D651E3-D1C6-3934-AD49-7A104FD14596> /usr/lib/system/libsystem_notify.dylib
        0x7fff837bf000 -     0x7fff83861fff  com.apple.securityfoundation (5.0 - 55116) <A9311EF6-B7F7-3DA5-84E8-21BC9B2C3C69> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
        0x7fff83b4b000 -     0x7fff83b4fff7  com.apple.CommonPanels (1.2.5 - 94) <37C6540B-F8D1-355A-806C-F93D8FB522AB> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
        0x7fff84358000 -     0x7fff8493cfff  libBLAS.dylib (??? - ???) <C34F6D88-187F-33DC-8A68-C0C9D1FA36DF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
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        0x7fff8a7c1000 -     0x7fff8a7ccfff  com.apple.CommonAuth (2.2 - 2.0) <77E6F0D0-85B6-30B5-B99C-F57104DD2EBA> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
        0x7fff8a8d1000 -     0x7fff8ab44fff  com.apple.CoreImage (7.98 - 1.0.1) <73485E4E-1407-3913-AB3C-B54986A3E01C> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
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        0x7fff8e503000 -     0x7fff8e5b6ff7  com.apple.CoreText (220.20.0 - ???) <0E979362-15E4-3955-BF54-B5961361D1CC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 3
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 947
        thread_create: 1
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=185.5M resident=108.2M(58%) swapped_out_or_unallocated=77.3M(42%)
    Writable regions: Total=1.1G written=4284K(0%) resident=5340K(0%) swapped_out=0K(0%) unallocated=1.0G(100%)
    REGION TYPE                        VIRTUAL
    ===========                        =======
    CG shared images                      128K
    CoreServices                         1512K
    JS JIT generated code                   8K
    JS JIT generated code (reserved)      1.0G        reserved VM address space (unallocated)
    MALLOC                               43.1M
    MALLOC guard page                      48K
    SQLite page cache                     288K
    STACK GUARD                          56.0M
    Stack                                10.5M
    VM_ALLOCATE                            64K
    __CI_BITMAP                            80K
    __DATA                               15.8M
    __IMAGE                               528K
    __LINKEDIT                           59.8M
    __RC_CAMERAS                          248K
    __TEXT                              125.7M
    __UNICODE                             544K
    mapped file                          24.7M
    shared memory                         312K
    ===========                        =======
    TOTAL                                 1.3G
    TOTAL, minus reserved VM space      339.2M
    Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.53 GHz, 8 GB, SMC 1.58f16
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D4346382020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D4346382020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.198.4.20)
    Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Network Service: AirPort, AirPort, en1
    Network Service: San Jose VPN, IPSec, utun0
    Serial ATA Device: M4-CT512M4SSD2, 512.11 GB
    Serial ATA Device: MATSHITADVD-R   UJ-898
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    USB Device: USB2.0 Hub, 0x05e3  (Genesys Logic, Inc.), 0x0608, 0xfa140000 / 6
    USB Device: hub_device, 0x04b4  (Cypress Semiconductor), 0x6560, 0xfa143000 / 8
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 5
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 4
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 3
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 7
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

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    Test while logged in as Guest. Same problem?
    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
    Step 2
    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
    Please take this step regardless of the results of Step 1.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
    Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

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