Unable to display CTI tool bar in Enterprise Portal

Hi All,
I am currently integrating the CRM 2007 with EP 7.0. In this direction I imported the business role IC_AGENT into portal. I was able to see all the pages that I could see in CRM 2007 IC webclient after import except the CTI tool bar which displays a "undefined" icon in the CTI tool bar in the portal content area.
Has anyone faced the same issue ? if so, could you please let me know if I am doing it right or is there any additional configuration on IC webclient or portal that I have missed out.
Thanks in advance,
Anupama

Hi Vinod,
Thanks much for the response. I had not looked at the sap note earlier on, saw it after your reply.
However, we are not using IE7.0 yet. I would like to mention here that independent of the portal, when I launch the CRM IC Webclient on any browser, it appears well and good, but when launched from within Enterprise Portal, page appears minus the toolbar. Do you have any idea/pointers on the same. However I plan to get the notes correction done and would like to thank you for an useful answer.
Pls do let me know if there is anything missing on EP 7.0 or CRM 2007 that needs to be done additionally.
Thanks and regards,
Anupama

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ii.     Role:           ZSAP_PCC_CHANNELMANAGER
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Method:          DEFAULT
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Priority:           62
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pcd:portal_content/com.sap.pct/specialist/com.sap.pct.crm/com.sap.pct.crm.roles/com.sap.pct.crm.channelmanager/com.sap.pct.crm.chm.cma.service_center/com.sap.pct.crm.adm.ei.know_admin.symptoms
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2.     Is it possible that my problem cause by missing/wrong portal role setup or wrong mapping between CRM role to Portal Role? If yes, can guide me how to check authorization of customer ID in portal, which is related to product, FAQ, problem, and solution?
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James

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