Unable to download and install adobe acrobat x1

I bought and installed Adobe Acrobat XI pro from a retail outlet and registered it on my Adobe Account.
I have no changed computers and was trying to re-install the software, however the disc is scratched and so I was trying to download and install from my adobe online account. As I was unable to locate a download link, I downloaded a trial version and installed it and then fed in my serial number - I now get a message that my serial number is not valid!
What am I doing wrong?

Hi Sammy,
Can you please share the last 4 digit of your serial number so that we Can confirm that you are using the correct serial number. And the platform you have installed the product is on Windows only?
Cheers,
Kartikay Sharma

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