Unable to download apps, I've tried everything. Help me plz!
It first starts off as it is downloading then it stops, and says unable to download. I have tried everything including reboot, signing off and turning off iPad, resetting my settings and just recently changed my password. Yet nothing seems to work. The weird thing is it let me update my current apps. I would really appreciate if someone could help me out.
Trying a different hotspot is a good idea. If it works there, then you may have issues with your home wifi.
I once had an issue with my router. There was a setting on it that made any large file download as corrupt and I had to change the setting on the router to clear that up. (I can't get more specific than that, it was a couple of years ago and every router is different)
So if you can download from somewhere else, then the issue may be your local internet and maybe the router.
if you're downloading from a wifi hotspot then they may have put download limits on the router to keep people from downloading big files. If it's your regular home wifi, then you can troubleshoot your router and see if there's a setting for you to change.
Similar Messages
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Hi, I see posts about this subject but none have helped me so far. I seem to have accumulated 3 issues
Since a couple of weeks I am unable to download apps from the app world or update apps from the app world.
1. unable to download / update apps from App World
The progress bar of the download progresses some and the it hoves me the error "There was a problem during installation, please try again".
2. While trying to fix this issue 1, the App World icon has disappeared from my BB9780. On the desktop software I see that the App World stll shows as installed on my device (version 3.1.1.121). a search on my device shows nothing though.
3. I try to fix the issue 2 by reinstalling the App World. Everything goes well untill the language selection. Final message is whether I want to replace version 3.1.1.121 with version 3.1.1.121? When continuing I receive the error "Download failed". Detailed error mesage: "909 Application authentication failure".
Please help me how to fix this. I have tried:
-battery pulls
-security wipes
-time zone synch
nothing seems to help.
Thanks in advance. RobHi, jimac.1729.
Thank you for visiting Apple Support Communities.
I understand that you are unable to download or update an App. Sometimes simply forcing all apps to close and restarting the device can resolve this issue. Also, try going through the steps outlined below.
Force an app to close in iOS
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update(iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Can't connect to the iTunes Store
-Jason H. -
Droid 3 - Unable to connect to AT&T U-verse wireless network and unable to download apps using 3G
Hi,
I just purchased a DROID 3. It will not connect to my home network which is AT&T U-verse. It goes through the authentication process and then Wi-Fi shows as disconnected and the network shows as disabled. Everything else is connecting to the router just fine, computers, printers, blackberry. I have toggled wi-fi on and off and get the same result.
I was able to connect to other wireless networks, AT&T DSL, mobile hotspots, just not AT&T U-verse.
In addition, I am unable to download apps using the 3G network.
Any solutions out there?
Thanksmasirider wrote:
Thanks for responding. I've tried all of those already. I've also manually configured my home wi-fi connection via "Add Wi-Fi network. It still goes through the authentication process and disconnects.
Is there something that needs to be configured on my router. It's a 2Wire 3800HGV-B.
Regarding downloads, I have a gmail ccount. The message is that I need a Wi-Fi connection in order to download.
Thanks
On my router, it is set to accept connections only from devices (MAC Addresses) I allow. Maybe you have yours set up that way.
Also if you have a passcode on the router, you will need to search for the device, then add the passcode to your phone. -
Apps wont update after iOS 7.0.2 says "unable to download app".
iPad 2 just did the iOS 7.0.2 upgrade.
24 of my apps are grayed out and unable to use. I try to update all in the app store and it says, "Unable to download app. Could not be installed at this time" and gives me the option of Done or Retry.
I also cannot download new apps.
I have tried:
1. signing out and signing back in. credentials are correct.
2. no restrictions are enabled.
3. hard restart.
4. normal powerdown.
5. Wifi conneciton is good. verified using other streaming apps that do work.
6. 4 gigs of room still on the ipad.
Only thing I have tried is resynching with my computer.
Help! What should I do!?!There must be a real solution. I am not going to randomly delete all my apps one by one hoping that by coincidence it kick starts the waiting ones... I did this in the beginning to check what was going on and it didn't help. I think it is an apple bug and apple needs to fix it. I thought this was an apple support site and not just a place where people give random hunches (sorry, I don't want to be respectless, and I appreciate your attempt to help). I don't know how to get in touch with apple.
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HT5642 Unable to download app this time error while downloading app please help!!!
when i download some app from apps store i get the following error
"Unable to download app this time error while downloading app" please help!!!
i ve tried these Things but
didnt workout yet
1) i tried hard reset
2)i tried logout/login Itune & appstore
3)Connected to pc and rest setting Network and Full Rest
all of no use... i dont want to update my softwre from IOS 6.0
Plx help!1Hey Prahaladvatsan,
Thanks for the question. If I understand correctly, there is a blank app icon on the home screen. It looks like you have already done some troubleshooting. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
Restart or reset your iPhone, iPad, or iPod touch - Apple Support
Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support
Thanks for using Apple Support Communities.
Have a good one,
Mario -
I keep receiving an "Unable to Download Apps" error pop-up on my iPhone 6 for two apps. Neither app is in the App Store anymore. I held down the icon/badge for the app but when I click on the "x" to try to delete the app it will not let me because "" cannot be found. I tried to delete it from iTunes but the only selections I have next to the app are "Install" and "Will Install" but no remove. How do I get these banners to stop appearing and my phone to stop trying to download the two apps?? It is sucking my battery down.
Go into iTunes, create a backup without Apps included, and then use that backup on your phone. Fixed the issue for me, and it didn't even seem to remove the apps like I thought it would. If it does remove the apps you can simply redownload them without too much trouble.
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Unable to download app at this time.
Hello, today I was downloading some apps but after some time I got an error showing that "Unable to download app" The app cannot be downloaded at this time. I tried retrying but no use. I tried all the methods of troubleshooting. I resetted my network settings and also all contents and settings but the error was the same. Then I tried downloading apps with my carrier network it was fine, but I can only download 100MB with the carrier nework I was able to download with carrier before the reset as well. I tried changing the date and all other Wi-Fi troubleshooting. This error just occured today. Any help would be appreciated.
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can’t connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
"Unable to download App. App could not be downloaded at this time"
On my registered iPad, the "free" iPhoto and iMovies are listed in my purchased Apps but when I try to download them it says "Unable to download App. App could not be downloaded at this time" I tried rebooting and logging out of the App Store and back in. No luck
Hi Dellie909,
Welcome to the Support Communities!
The articles below may be able to help you with this.
About Free Apple Apps for iOS 7 compatible devices
http://support.apple.com/kb/HT5913
iPhoto, iMovie, Pages, Numbers, and Keynote are free on the App Store for qualifying iOS 7 compatible devices activated or purchased after September 1, 2013.
The first time you launch the App Store in iOS 7 on your qualifying new or factory refurbished iOS device, you will be offered iPhoto, iMovie, Pages, Numbers, and Keynote for free in addition to other free software from Apple. When you tap Download All and sign in with your Apple ID, the apps will download to your device and appear in your store account. If you tap Not Now when you see the offer, you can search for the apps in the store and download them one at a time for free.
Note: If you aren't connected to WiFi when you accept the apps, any apps larger than 100MB will download when you have a WiFi connection.
If your new qualifying device came with iOS 6 installed, you will be offered the apps after you update to iOS 7.
If you already purchased and downloaded all the apps, they won't be available for free. You will, however, be eligible to download the updated versions.
If you have a computer, you can view your iTunes Store account and request assistance by following the instructions below:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
I hope this information helps ....
Happy Holidays!
- Judy -
UNABLE TO DOWNLOAD APPS THIS TIME
Starting to get on my nerves now all the time when i try to download apps or update existing ones it always says 'unable to download apps at this time, retry or done' clicked retry same message appears tried again a couple of hours later same freeekin thiNg happens!! Anybody else having this problem with the iphone 4 or ipad 2?
Settings > General > Network > Reset Network Settings.
Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Has any of this been tried?
Does this only occur on cellular data? Wi-Fi? or both? -
Unable to download apps to iphone...
Hi, I am unable to download apps to my iphone. It has allowed me to download two free apps two days ago. It is now giving me invalid address over and over. I have checked to make sure all is correct and it is. I do not have a credit or debit card. I am using a reloadable american express card. I am new to this so all the help I could get would be greatly appreciated.
Thanks...Hi,
I have also been having this trouble since I upgraded to OS 3.0
Before I was able to download apps over 3G but not it seems that i have them same problem where it tries to download it a few times then gives up. Sometimes I am able to download 1 app but then it wont do the rest. Such as when updating apps, itll do the first one on occasion then wont be able to do the rest.
I am able to download them over wi-fi fine and am also able to sync them from my computer to iphone. I have also tried different locations over 3G and have no change.
Any help would be appreciated.
Regards
Alex Rowe -
Unable to download apps over wifi
iPhone 64GB running ios 8.1
unable to download app" over wifi but over 3G it works fine
tried signout apple id and restarting the phoneHi saymjuke,
Welcome to the Apple Support Communities!
I understand that you are trying to download applications from the App Store on your iPhone but cannot unless you download them using your cellular connection. In this situation, I would suggest the troubleshooting steps outlined in the attached article. I know your issue is not the same as what is outlined in the article, but the steps within should still assist you. Please let me know if the issue continues.
Can't connect to the iTunes Store - Apple Support
Cheers,
Joe -
Unable to download App - iPhone 5c (iOS 7.1)
Hi, I am trying to update / download app from App Store on my iPhone, but getting this message again and again "Unable to download app" - Done. Retry.. Please help!
Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
If that doesn't help, tap Settings > General > Reset > Reset Network Settings
You will have to re enter your Wi-Fi password.
No data is lsot due to a reset. -
I Am able to go to adoberevel.com and sign in fine. But when I've tried to download the app update on both my iPhone and iPad I get the following error box:
Unable to Download App
Adobe Revel- Cloud access for all
your photos and videos could not
be installed at this time.
THe apps are now disabled and will not open. What's going on with this update ?Please refer to the post below for updates on the revel installation issue:
Adobe Revel 2.3.2 installation issue -
Unable to download apps after purchase-in-app
I've been trying to download apps but its unable after i purchased lives in "two dots" app. Then i couldnt able to download any apps because appstore sent me the error message abt the billing. Eventhough i tried and tried to use the same billing method and address (like the last time i used) but it was decliend though my bank account still have balance. Then i try to use another account to download still cannot and it pop up with unable to download app at thiis time message again!
Further more, i found support help and answered in Apple website not work for me. And it ve been nearly a month since this problem happens. thanks its ip5s.You're either going to have to enter another payment method or contact Apple Support to get this resolved.
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Unable to download app on iPhone 4
I have restored my iPhone to the factory settings(Current ver 7.1.2 (11D257)) . While installing any application from App Store it shows message as "Unable to Download App could not be downloaded at this time" though it works from iTunes connected to PC. Same with Safari browser, it gives message as "cannot open the page you are not connected to internet". I tried reconfiguring my ISP WI Fi Router, where as my other 2 Phones and laptop are browsing internet with no issues. Provided Static IP to the iPhone. Done Hard Rest of iPhone several times. Countless Switch Off - Switch On.
I found one catch here if I disconnects WI FI & use Cellular Data it works fine & If I remove the SIM Card from iPhone & use Wi Fi then also it works fine.
One more thing, couple of days after restoring iPhone I tried to restore it again but why it is trying to download entire 1.13 GB update again & again? whereas it has already have the same one installed?
Please suggest what more I need to do?Hey there Mestrya,
It sounds like your one iPhone 4 is having issues downloading or using internet on a Wi-Fi connection even after resetting your phone and modifying your router settings, but other devices work without issue. I would recommend for you the following article to help resolve this, named:
iOS: Troubleshooting Wi-Fi networks and connections - Apple Support
Thank you for using Apple Support Communities.
All the best,
Sterling
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