Unable to download attachments via EAS on Note 3.

Hi folks.
I'm having a problem with attachments on an Exchange ActiveSync account. It seems that if the account is configured to NOT download attachments automatically when connected to WiFi (or you are not connected to WiFi, but only cellular data), then it is impossible to download the attachment manually.
The attachments show up in the email, but clicking "Preview" or "Download" both result in the same error: "Unable to communicate with server".
I am a software developer, and VERY familiar with the EAS protocol. I've sniffed the traffic between the server and device both during the failed, manual download attempt and an automatically triggered download attempt. The response from the server to the client is IDENTICAL. The request is slightly different (for those playing along, the RANGE value is omitted for the automatic request, but present for the explicit request). The response is propertly formatted and correct data in both cases, but the device does not like something about the explicit request. This is regardless of attachment size or content. This works flawlessly on other devices, including stock AOSP 4.3 rom on a Galaxy Nexus device. I'm thinking this is a bug in Samsung's Email apk?
Does anybody have any ideas, any other contacts?

Hi mrubinsk,
Downloading attachments is very important! I understand that you are very familiar with EAS and have already done some troubleshooting in an effort to resolve the issue. I have in the past have similar issues and learned that sometimes the most basic step is the one that ultimately resolve my concerns. Have you deleted and readd your EAS account on your phone yet? If not, please give it a try. Remove account, power cycle your device and set up your account again and test. Keep us posted.
AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

Similar Messages

"Unable to download App. App could not be downloaded at this time"

On my registered iPad, the "free" iPhoto and iMovies are listed in my purchased Apps but when I try to download them it says "Unable to download App. App could not be downloaded at this time" I tried rebooting and logging out of the App Store and back in. No luck

Hi Dellie909,
Welcome to the Support Communities!
The articles below may be able to help you with this.
About Free Apple Apps for iOS 7 compatible devices
http://support.apple.com/kb/HT5913
iPhoto, iMovie, Pages, Numbers, and Keynote are free on the App Store for qualifying iOS 7 compatible devices activated or purchased after September 1, 2013.
The first time you launch the App Store in iOS 7 on your qualifying new or factory refurbished iOS device, you will be offered iPhoto, iMovie, Pages, Numbers, and Keynote for free in addition to other free software from Apple. When you tap Download All and sign in with your Apple ID, the apps will download to your device and appear in your store account. If you tap Not Now when you see the offer, you can search for the apps in the store and download them one at a time for free.
Note: If you aren't connected to WiFi when you accept the apps, any apps larger than 100MB will download when you have a WiFi connection.
If your new qualifying device came with iOS 6 installed, you will be offered the apps after you update to iOS 7.
If you already purchased and downloaded all the apps, they won't be available for free. You will, however, be eligible to download the updated versions.
If you have a computer, you can view your iTunes Store account and request assistance by following the instructions below:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
I hope this information helps ....
Happy Holidays!
- Judy

TS1398 I am unable to download apps via itunes.

I am unable to download apps via itunes. My router is working properly and have access to the internet. How do I get this fixed?

And I download this app called movie scene and I can't delete it. It won't let me at all

HT1390 i rented a movie on my ipad but I am unable to download it on my ipad not enough space. So now I would like to watch the movie on my laptop .. but i don't know how to get the movie on my computer.. help?

I rented a movie last night on my ipad but I am unable to download it on my ipad I have no space.. so I want to watch it on my laptop computer but do not know how to get the rented movie on it. I checked the itune store and they said I have it rented.. So I need help on what to do to download it on my computer so I can watch it any suggestions? Thanks.

Niel wrote:
Because rented movies from the iTunes Store are normally a one-time download per rental, and if that download was to an iOS device, they can't be transferred to any other device.
Does that hold in the other sense as well? A rental on the computer is non-transferrable to the iGadget?

I am unable to download from store, saying iphone not compatible

I have bought an iphone 3, I am unable to download apps due to a messages saying iphone not compatible. I dont have a clue why this is not working.
Anyone any suggestions?
Stephen

This is probably an indication that the app you are trying to download will not be supported by the iOS of your device. The iPhone 3G only supports up to iOS 4.2.1. That is the last iOS that it will support. Most apps in the store now require iOS 5 or above, many requiring 6 or above. There isn't anything that you can do about that. Always take the time to see what iOS is required before attempting to download an app.

I have an iPad 2 and iPhone 5. I have 18.3GB of 25GB iCloud storage available but I'm unable to download anything as it says not enough storage!!

Please help, but keep it simple. I have an iPad 2 and iPhone 5. I've got 25GB storage on iCloud with 18.3GB available but when I'm trying to download anything, it's saying not enough storage available. I thought everything I put on my iPad would be stored in the cloud but I'm obviously missing something. Any suggestions?

The cloud is for storing your backups (which will then allow you to restore your content back on to a device), to download content on your iPad you need enough available space on your actual iPad : Settings > General > About > Available.
If you aretrying to download an app then you generally need approximately twice its size to be able to download and install it.

Since downloading Firefox 4, I am unable to open attachments in my Lotus notes e-mail account, but not if I open Lotus notes via Internet Explorer.

I recently downloaded the latest version of Firefox (I have been using older versions for the last two years). However, when using my Lotus Notes e-mail account (through the University of Dayton), I immediately was unable to open e-mail attachments (both new e-mails and older, saved e-mails with attachments that had previously been opened. The word "attachment" appears at the end of the message (in light grey), but does not respond to the cursor. I have delayed working on this problem, because if I open Internet Explorer instead of Firefox, my Lotus Notes account will allow me to view new and past attachments. It seems that the new Firefox has changed some security setting that does not relay attachments with my incoming or stored e-mails. Suggestions--or should I continue to just always open with Internet Explorer?

Maybe the "Remote XUL Manager" add-on mentioned in these threads will help?
[http://support.mozilla.com/en-US/questions/798338 Since I upgraded to Firefox 4, my Lotus Domino Web access program is not working and I can't load emails. | Firefox Support Forum | Firefox Help]
[https://support.mozilla.com/en-US/questions/814413 The Webmail version of Lotus knows keep giving the following error message: A problem has occurred which may have caused the current operation to fail. How do I fix this? | Firefox Support Forum | Firefox Help]

Download attachments & preview in Wiki not working in Chrome

We have a corporate wiki (OS X server 10.8) and users report that they cannot download or preview attachments from Chrome.
I have seen posts by other people online talking about this problem since Chrome v18. I am not running v23 and its still not working.
It is working in other browsers. I have however never encountered similar issues in Chrome on other sites.
Does anyone know if there is a workaround?
How can I find out if Apple are aware of this problem?
Sure, it could be Chrome - but its only Wikiserver + Chrome...

Hi, Jovi-
Have you tried with a fresh file?
Create a new file
Change the background color to something bright
Preview in browser
What occurs when you do those three steps?
Thanks,
-Elaine

Office 365 OWA users unable to download attachments

Office 365 OWA users receiving "you don't have permission to download files". Appears to be a system wide issue according to the discussion going on at https://community.office365.com/en-us/f/158/t/359535 . Anyone else seeing this?
This topic first appeared in the Spiceworks Community

Satellite C655-S5343
Thank you for the picture. Always tell us as much as you can about what you're doing too.
If you get that message during Step 4 of installation, see this fix.
Problem setting up Microsoft Office 2010 error at step 4 of 4
-Jerry

Post Moved Unable to download email attachments

Post moved to Other BB Queries http://community.bt.com/t5/Other-BB-Queries/Unable-to-download-email-attachments/td-p/573621
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Zooropa wrote:
Hi,
I have just got myself a new PC with Windows 7 (64bits). Using IE 8 (32 bit version), I am unable to download emails attachments from my normal Yahoo account ([email protected]). I have read somewhere that this could be due to the fact that Yahoo uses Norton as antivirus scan for email attachments, and that this could clash with BT NetProtectPlus (McAfee under the bonnet). Is there an option I need to switch off (and if so which one / how) in BT NetProtectPlus in order for me to be able to download attachments via Yahoo mail ?
Please note that this used to work on my previous PC (Windowx XP).
Thanks for your help. This is getting really frustrating !
Hi. Welcome to the forums.
To be honest, there would not really be a clash between the products you've mentioned, because the online system using Norton is a server system and actioned before any download. There is possibly an option in BTNetprotect for "email scanning" or similar. This option can be turned off in the general case, since disk writes are covered anyway,
Have you tried another browser (e.g. Firefox, Opera or Safari) to see if the same conditions exist ?
Is there any particular error message or delay you are seeing ?
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

SOAP attachments :: Error while downloading attachments more than 10MB

Hi,
We are getting the below error when downloading the attachments of size > 10mb.
Client details:
Java version: 1.6.0_05
OS: SunOS
OS version: 5.10
OS architecture: sparc
java.lang.OutOfMemoryError: Java heap space
at java.util.Arrays.copyOf(Arrays.java:2786)
at java.io.ByteArrayOutputStream.toByteArray(ByteArrayOutputStream.java:133)
at com.sun.xml.internal.messaging.saaj.client.p2p.HttpSOAPConnection.readFully(HttpSOAPConnection.java:636)
at com.sun.xml.internal.messaging.saaj.client.p2p.HttpSOAPConnection.post(HttpSOAPConnection.java:379)
at com.sun.xml.internal.messaging.saaj.client.p2p.HttpSOAPConnection$PriviledgedPost.run(HttpSOAPConnection.java:169)
at java.security.AccessController.doPrivileged(Native Method)
at com.sun.xml.internal.messaging.saaj.client.p2p.HttpSOAPConnection.call(HttpSOAPConnection.java:140)
at com.sun.sunit.webservice.soap.SOAPClient.invokeService(SOAPClient.java:94)
at com.sun.sunit.webservice.soap.SOAPClient.invokeService(SOAPClient.java:69)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.sun.sunit.util.MethodUtil.invokeMethod(MethodUtil.java:74)
at com.sun.sunit.util.MethodUtil.invokeMethod(MethodUtil.java:38)
at java.lang.Thread.run(Thread.java:619)
Download of large attachments used to work when code is 1.4.2 compiled and SAAJ is 1.2
We have upgraded the code to 1.5 and using SAAJ 1.3 now.
We are unable to download attachments > 10MB.
Please let us know if we need to do any changes at SAAJ to fix this error ?
Note : This message has been posted accidentally in Java Servlet and hence re-posting.
Thanks.

RaghuNaveen wrote:
Download of large attachments used to work when code is 1.4.2 compiled and SAAJ is 1.2
We have upgraded the code to 1.5 and using SAAJ 1.3 now.So, this problem is actually caused by SAAJ 1.3 or possibly Java 1.5?
Try downgrading to SAAJ 1.2 first. If that doesn't help, then is it probably a bug in Java 1.5. But according to the stacktrace, I rather think it's a bug in SAAJ 1.3 (as mentioned in the previous topic).

I get a mesage when trying to download or update apps. "Unable to Download"

I am trying to update and download new apps. I get a error message - Unable to download Application - "app name" could not be downloaded at this time.
I went into my internet and added - http://www. apple.com certificate. I also tried process again with pop up and firewall off and still get message. Now I did keep everything the same and went off my wifi and downloaded one app and the others still give me the same message.
Anyone help?

If you are receiving a message that your iTunes account has been disabled and resetting your password does not resolve the issue, then you will need to contact iTunes Store Customer Support via http://www.apple.com/support/itunes/contact/

My iPhone3GS running iOS5 has recently been reluctant to upgrade Apps. The App store asks for my password and then marks all the Apps as being updated. Often only one or none actually update. Usually I get a message saying "Unable to download application"

My iPhone3GS running iOS5 has recently been reluctant to upgrade Apps. The App store asks for my password and then marks all the Apps as being updated. Often only one or none actually update. Usually I get a message saying "Unable to download application" and "<app> could not be downloaded at this time - Done or Retry".
It's not an iTunes login / password issue because sometimes one or two of the Apps will download and the others stall with the blank progress bar. The internet connection is working fine in all other respects.
Sometimes, many restarts later the downloads will complete. Is this a known bug? Is Apple working on it? Any fixes?

My iPhone3GS running iOS5 has recently been reluctant to upgrade Apps. The App store asks for my password and then marks all the Apps as being updated. Often only one or none actually update. Usually I get a message saying "Unable to download application" and "<app> could not be downloaded at this time - Done or Retry".
It's not an iTunes login / password issue because sometimes one or two of the Apps will download and the others stall with the blank progress bar. The internet connection is working fine in all other respects.
Sometimes, many restarts later the downloads will complete. Is this a known bug? Is Apple working on it? Any fixes?

TS1702 When I try to install an app on my iPhone, I get either 'Unable to download / Install Application at this time' or on iTunes I get error 0xe000008

OK, So here's the case on my new iPhone.
A friend gifted me this app for my iPhone and it worked fine on my friends phone ( he downloaded it as well from my account and I authorized it temporarily so he could install it) but when I just tried to install the app on my iPhone, I kept getting an error, like I said in the title, either "Unable to download application (app name) could not be installed at this time" or on iTunes, I would get the error "unknown error 0xe000008" on iTunes, and the app would be un-launchable. I have tried many times to delete it and reinstall, I've tried tips from other users, disabling and re-enabling wifi, logging out and back in my Apple Store account, just about everything, even a fresh re-sync, does anybody have any ideas what to do, and what may be causing this?? This is seriously starting to frustrating me!
Thanks!
-Daniel

Hello eddemas,
Thank you for providing the details of the issue you are experiencing with apps purchased from the iTunes Store. I recommend following the steps in this article:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Thank you for using Apple Support Communities.
Best,
Sheila M.

Unable to download apps over 3G?...

Hi there.
I'm having problems at the moment where I can't seem to download apps via 3G?
Also unable to download updates via 3G - WIFI works fine for both.
I always used to be able to download apps via 3G but now all of a sudden nothing happens. After about 10-15mins it says unable to connect to iTunes...
Is there some sort of setting I've accidentally turned off?
I have an iPhone 3GS
Thanks for any help given...

Try resetting your iPhone by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.
Other options are Reset Network Settings, turn 3G Off/On. You might also download one of the speedtest apps and see what your download speed is on 3G.
Are you in a good 3G coverage area?

Unable to download attachments via EAS on Note 3.

Similar Messages

Maybe you are looking for