Unable to download Digital Copy of The Little Mermaid.

I have been trying since yesterday to download my digital copy using the redemption code. Keeps giving me "Code redemption is temporarily unavailable.  Try again later." Havent heard back from iTunes support either. If I try on my iPhone or iPad I get "Error. iTunes store is unavailable" Tried both on 4G and Wi-Fi both at home and even at work. Anyone else having issues with iTunes or downloading this digital copy? Any suggestions?

Issue ended up being with the iTunes store. I waiting until the next day and tried it again and was able o finally download the digital copy. I actually contacted Disney digital support who was able to inform me of the issue. Apple unfortunatly did not tell me this.

Similar Messages

  • Unable to download Digital Copy of movies to my Itunes

    I am so frustrated I could throw my laptop against the wall. I have been trying to download movies to my Itunes that I rightfully paid for through the Blu-Ray/DVD/Digital Copy combo pack. After putting in the DVD for the digital copy in the dvd drive, I fire up Itunes. The next thing I do is select the movie in the iTunes DVD slot and I put the correct passcode into the Itunes authorization key area. The entire movie downloads and after downloading, there is a pause while processing. I get the error that states I do not have authorization to the file. Check the disc for dust and reinsert and try again. In the itunes download area, I have error zero KB of 1.66gb - stopped (err = -5000)

    Im not sure how much data is taken from the disc, Im guessing the "download" is essentially a disc upload? or is it taken strictly from the iTunes store? Sorry Im not an expert on the digital copy process yet.
    However, if it is the disc, its maybe possible you just have a defective disc which contains your digital copy.
    If you just recently bought it, you can go back to where you bought it from and exchange it for a new copy. If that doesnt work then maybe you'll have to try to contact iTunes Support. http://www.apple.com/support/itunes/contact.html

  • Can't download digital copy of the Lorax, keeps asking for password

    I am logged into iTunes store. When I enter in my redemption code for iTunes digital copy (which is valid) a popup asking for my iTunes password appears. I enter in my correct password. It says "Accessing iTunes Store" and then the same "password" popup appears. Rinse and repeat.
    I have even logged out of the iTunes store, logged back in and repeated with same results.

    I have the same problem!!
    i bought a new ipad and i recovered the old data from my old ipad 2.  but  i found I can't check my acount info when I want buy new software. (I can buy from mac then transfer to new ipad. also, I found my other 2 iphone 4 s and 2 ipad 2 have the same problem. the system keep tell me  to input the password, but I input the correct password many many times. It''s just repete tell me the same. Please help me! thank you.

  • HT1539 my daughter has taken the insert page with redemption code out of the dvd case and we cannot find it.  is there any way i can still download my digital copy of the movie in itunes?

    We Have managed to lose the insert page that came with our dvd and digital copy.  Is there a way i can still download the digital copy without the redemption code?

    Please please help me, if you know how.

  • When I download the digital copy of the Hunger Games, it stops at 4.0GB and first returns an error code -1309 and then the code -50. Please help me complete the download.

    When I download the digital copy of the Hunger Games, it stops at 4.0GB and first returns an error code -1309 and then the code -50. Please help me complete the download. I have tried removing the .tmp folder and downloading it again, but each time it stops the download in the same place.

    I discovered the solution. The external drive I was saving it to was formatted as FAT32. In that format, the largest files can only be 4GB, which explains why it kept stopping at 4GB. I backed up all the files then reformatted it as Mac OS Extended (Journaled), this is possible since I am on an iMac.

  • I entered my download digital copy into itunes, it is in my purchase history, but not in my itunes

    I entered my download digital copy into itunes, it is in my purchase history, but not in my itunes. Help

    Audiobooks (and ringtones) are currently a one-time only download from the store. If you don't have it on a backup of your downloads then you can try contacting iTunes support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Error Downloading Digital Copy from Purchased Blu-Ray

    Having Trouble downloading digital copy of purchased Blu-Ray. I am logged in, have active internet, and i get an error with a -50 code. It says please check that the connection to the network is active. I'm confused

    If those films are only in HD in the store then you will only be able to get the HD versions - what options do the films have against them in the store (HD only, HD and SD ?), and (if the SD version is in the store) if you go to the Purchased link Quick Links on the right-had side of the iTunes store homepage on your computer's iTunes do you get the option of downloading an SD version of them ?
    The 'sync SD' version setting only works if you have the SD and HD versions in your iTunes library, if you don't then it will only sync what you have i.e. the HD version.

  • I accidentally deleted my digital copy of the hunger games

    I accidentally deleted my digital copy of the Hunger Games. I didn't directly buy it on itunes. A code came with my The Hunger Games dvd so I used that and it downloaded it for free off of iTunes. How can I recover it?

    Hello there, MacBookAir24.
    The following Knowledge Base article should cover how to re-download the Movie from iTunes:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    Specifically:
    Apps, Books, Music, Movies, or TV shows on a computer
    Using iTunes 11 or later
    Open iTunes on your computer. (You can download the latest version of iTunes here.)
    Make sure that you have "Show iTunes in the Cloud Purchases" enabled in your iTunes preferences by going to iTunes > Preferences under the Store tab. Then, click OK.
    If you're not already signed in, choose Store > Sign In, and enter your Apple ID and password.
    After you've signed in, click the Library button located in the upper-right of the iTunes Store.                                                      
    Navigate to your iTunes library for the respective content type you wish to download using the content selector in the upper-left. Choose Music to download songs, Movies to download movies, and so on.
    Locate the item or title you wish to download.
    Click the download icon to download that item.
    Note: The download icon for previously purchased movies is located to the right of the movie title. To download previously purchased apps and books, you'll need to navigate to the Purchased page under the Quick Links section in the iTunes Store. For more information, follow the steps outlined below for iTunes 10.7 or earlier.
    Redemption of any digital copy/codes requires a sign-in with an Apple ID (see Transferring or downloading an iTunes Digital Copy).
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro D.

  • Unable to download my copy of PS CS6 from my account.

    Hi, I'm unable to download my copy of PS CS6 from my account.I keep getting the following "413  Header Length too Large". I had to uninstall as the app would not update. Now I can't download again. Really frustrating. What do I do?

    Clear your browser cache and cookies.
    Or use a different browser.

  • Error Code -5000 When Downloading Digital Copy of Hangover

    Has anyone received error code -5000 when trying to download the digital copy of The Hangover from the Special Edition DVD? When you put the DVD in it brings up the code redemption window in Itunes and downloads the file then at the end it says error -5000. Any ideas?

    I just figured my problem out. If you have a external hard drive (WD Smartware) you need to click the backup tab and pause backup before you enter your redemption code. This worked for me and I was getting the same error -5000. I think it gives the error because it is backing up your computer and itunes thinks your making more than one copy I guess.

  • HT1539 1080p Digital copy of the Avengers with the Triple Play edition?

    Is it possible to download the 1080p Digital copy of the Avengers with the Triple Play edition (Blu-Ray 3D + Blu-Ray + Digital Copy)?
    The Edition that downloads automatically is only 480p.

    The third-generation iPad is. But from reading several forums on the issue, it seems confirmed that the digital copy for The Avengers is SD, not HD.
    Regards.

  • Can we copy a CD tutorial onto an iPad? Does it work like the MacBook Air when downloading or copying using the iMac?

    Can we copy a CD tutorial onto an iPad? Does it work like the MacBook Air when downloading or copying using the iMac?

    So it can be .mp4 format.
    If not you have to convert it.
    Try import it into iTunes then sync it to your iPad.
    Message was edited by: ckuan
    Video formats supported: H.264 video up to 1080p, 30 frames per second, High Profile level 4.1 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; MPEG-4 video up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format

  • Trying to download Digital Copy of a movie

    Ok well I bought a new movie which came with a digital copy of the movie, for some reason I can not get to the web page to put the code in. I have a internet connection, and it will work on a dell. Is there any reason or another way to do this.

    It might be a problem that the website doesn't play well with Safari. Try using a different browser like Firefox or Camino and see if you have better luck.

  • I purchased a free app from app store for iPhone 5 and it will not download; just gives me the little cloud with arrow pointing down. I have version 7.1.2 What do I do?

    I purchased a free app from App Store for my iPhone 5s, iOS version 7.1.2. It will not download; just gives me the little cloud with arrow pointing down. What do I need to do to get the app to load?

    Hello mjhardy,
    After reading your post, it sounds like you are experiencing an error while downloading apps. You may want to consider restarting the device first, and then resetting if that does not work. This article provides detailed instructions for Restarting, and Reseting:
    Turn your iOS device off and on (restart) and reset
    How to restart
    Press and hold the Sleep/Wake button on the top of your device until the red slider appears. Then drag the slider to turn your device completely off.
    After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
    How to reset
    You should reset your device as a last resort and only if you can't restart it.
    To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
    Thank you for contributing to Apple Support Communities,
    BobbyD

  • HT1725 Unable to download purchased audiobook. The book says it was downloaded. Can't get to spot from iTunes to insert password. Please help!

    Please help?

    Your question/statement makes no sense.
    "Unable to download purchased audiobook. The book says it was downloaded" What book is saying this? Is the audiobook talking to you?
    "Can't get to spot from iTunes to insert password" This makes no sense to me either.
    If you are trying to download a previously purchased audiobook, you can't do that. You get one download of an Audiobook and then you must purchase it again if you delete it or do not have it in your iTunes library to sync back to the iPd.
    If you can't find the audiobook, look in the More Tab of the Music App.

Maybe you are looking for