Unable to download error getting license license server communication problem
Hi,
Am getting the below error when trying to open an acsm file
Unable to download error getting license license server communication problem
e_google_device_limit_reached
Thanks
Adobe Reader or Adobe Digital Editions?
Similar Messages
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Unable to download Error getting License. License Server Communication Problem: E_ACT_NOT_READY. Cannot open ebooks on my Adobe DE. How do I fix this?
I had the exact same problem & this worked for me. All I needed was the first step. Good luck!!!! (copied from another thread):
"Sometimes ADE gets its registration/activation confused and in a semi-authorized state.
Uninstalling and reinstalling does not help, and indeed installation can even trigger this state.
Unfortunately, it often then gives misleading error messages about what is wrong.
A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.
Another is "E_AUTH_NOT_READY"
This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).
Restart ADE, and then reauthorize with your (old) Adobe ID.
In extreme cases on the mac, the following extra step has helped some people. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0 -
Digital Editions: unable to download Error getting License. License Server Communications Problem: E_ADEPT_NO_TOKEN
This error indicates a problem with the eBook file. It is not caused by ADE or your computer. Please notify your library of this or contact the distributor.
I hope it helps.
-Chirag -
I am trying to download a library book (Epub ebook) into my Mac laptop. I have updated my Adobe Edition to 4.0. I keep getting this message
Unable to download, error getting License, License server communication Problem E_ACT_NOT_READY
I have gotten in touch with the library. They advised me to do the following:
Mac OS
Open Adobe Digital ! Editions.
Press Command+Shift+D to deauthorize Adobe Digital Editions.
Select Erase Authorization.
Click OK and Quit Adobe Digital Editions.
Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
I am stuck on Erase Authorization. After I choose erase authorization another message pops up: Unable to Erase Authorization. Please try again after some time. I tried all day in fact I even went to the Apple Store where a staff member was also unable to get any further!!Hi dagmar
See my answer at:
https://forums.adobe.com/thread/1716726
I think the problem is version 4!!
Adobe should solve the problem!! -
I am facing some problems with ADE when tried to download my e-books and eventhen out of 30 e-books from "sample books" provided in ADE I tried all books but only 4 nos were downloaded correctly while I checked the working of ADE in my machine and I couldn't download the e-books of my study material is still pending, whenever I am downloading the books the ADE portal showing that (Error getting License, Line Server Communication Problem E_AUTH_BAD_DEVICE_KEY_OR_PKCS12). please help me and waiting for somebody's valuable suggestions
do you have a compatible os for the ade version you're trying to use?
ie, what os/what ade version? -
out of 30 e-books from "sample books" provided in ADE I tried all books but only 4 nos were downloaded correctly while I checked the working of ADE in my machine and I couldn't download the e-books of my study material is still pending, whenever I am downloading the books the ADE portal showing that (Error getting License, Line Server Communication Problem E_AUTH_BAD_DEVICE_KEY_OR_PKCS12). please help me and waiting for somebody's valuable suggestions
What I did was deauthorized and reauthorized my ADE, both the device and computer. It worked. I was able to download my books onto my e-reader. Here is a link to what I did Deauthorizing and reauthorizing Adobe Digital Editions 2.0 on your computer and your reader | Washington County Coopera…
I would think that it shouldn't matter if the ADE is 2.0 or 3.0. -
Unable to Download Error getting license. Server Communication Problem: E_STREAM_ERROR:
I have been trying to move over my Google Play book to my Nook device and this message keeps coming up. I followed all instructions from the google help website in order to download the books correctly to my Nook, but this keeps coming up. Any suggestions on why this is happening? What do I need to do to get the books onto my nook?
I have the same problems on Mac Yosemite: the message is almost the same, except that it ends with: E_ACT_NOT_READY. I did more or less the same maneuvers with no results.Everything worked before the update; now it doesn't.
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I'm unable to download, error getting license, server comm. problem
When trying to download I'm getting: E_AUTH_bad_ DEVICE_KEY_or PKSC12
Moved to Adobe Digital Editions forum.
Neil -
HOW DO I FIX THIS PROBLEM: E_ACT_NOT_READY ?
Try the instructions given in following link:
http://helpx.adobe.com/digital-editions/kb/error-e_act_not_ready.html
I hope it helps.
-Chirag -
How do I overcome error message "Unable to Download Error getting license.license serverproblem.e-go
I am trying to download a book to my new Kobo touch and keep getting this error message. Google have said that it is a problem with ADE.
How do I proceed as Adobe Help redirected me to this forum. Help!If due to some reason, you are unable to deauthorize ADE, follow the below steps:
Mac: Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
ADE will be deauthorized now.
Now Authorize ADE again.
Windows:
Choose Start > Run.
In the Open text box, type regedit and then press Enter. The Registry Editor opens.
In the left pane of the Registry Editor, locate the following registry key:
HKEY_CURRENT_USER\Software\Adobe\Adept
Right-click the Adept key and choose Delete.
In the Confirm Key Delete dialog, click OK.
Your authorization will be deleted.
ADE will be deauthorized now.
Now Authorize ADE again. -
Using my nook reader was always easy. Since this upgrade, not able to even download into ADE.
HelpAlso, I have uninstalled ADE former version, installed ADE4.0 and authorized it. Nook did an upgrade on 12/16/14. Does not work, even with Nook not connected to Mac.
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I need help . . .Unable to download Error Getting Licence E-IO_CANNOT_OPEN
I have no idea what is going on. I downloaded AVG software which I have since removed, have removed and downloaded various versions of Adobe Digital Editions, restarted my computer and I still can't get books from the library. It worked before . . . help.
Well, I solved the problem by myself. Maybe it would be usefull for someone else... I ordered my book again in the shop, get new link and new acsm-file. And download it immediately (previous acsm-file was two-days old and license didn't work). I read that acsm-file is actual only for 24-hours...
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Error returning item:Licience Server Communication Problem:E_ADEPT_TRQUEST_EXPIRED?
This is what is coming up when I try to return a book to the library?
that should say REQUEST not TRQUEST
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ERROR GETTING LICENSE:license Server Communication Problem:E_ADEPT_USER_AUTH
Bought this book "Frontline Ukraine in epub format" from kobobooks and digital editions will not download it returning the following message:
ERROR GETTING LICENSE:license Server Communication Problem:E_ADEPT_USER_AUTH
Kobo help offer no solution.
I have and still can dowload the other book I purchased some time back using the same method.
Any suggestions as to how I might download this book would be very welcome.Same issue for me and many others
I had version 1.7 (win 7, 64bit) working fine until this morning. Books downloaded ok from both local library using overdrive and school library using EBL. Then one *.ascm file failed to load citing an IO error on network request.
I followed the instructions at OverDrive | What to do if there is an "IO Error... and this didn't work. Same error still appeared.
Next tried upgrading to most recent version of Digital Editions, which migrated in my borrowed books and my authorisation okay. Tried clearing cache and ensuring every adblock etc still turned off, redownloaded the *.ascm and got a new Check! Activation error....
I removed my authorisation, then closed, reopened and reauthorised and then cleared files as per Overdrive link above... now getting
Unable to download
Error getting licence. Licence server communication problem.
E_Adept_Document_Type_Unknown:
Occurs with book PDF and ePub versions of the *.ascm and is very frustrating! -
Error getting license. license server communication problem: e_adept_document_type_unknown
I began this day with ADE 17.2 and tried every proffered solution to no avail. The last suggestion was to update to ADE 3.0.
The exact error message is:
Unable to download. error getting license. license server communication problem: e_adept_document_type_unknown
I have tried completely disabling the firewall (domain, public, private) and the problem persists. I have tried running ADE as system admin with same results.
I've read all the posts on this forum and it appears no one has found a solution.
Please note: I do not have a proxy, currently all firewalls disabled, no anti-virus software used.
Windows 7 SP 1 32 bit home premium
Firefox 27.0.1
Shockwave flash 12.0.0.70
Network connection is wifi home network
Content to be downloaded is PDF from Google Play Books
Is there anyone who can offer a solution ....
UPDATE:
My husband figured out how to disable the firewall on the router and we tested again (and simultaneiously with software firewall disabled). Still didn't work.
I also created a Firewall Rule specifically for this application:
GENERAL
Name: Adobe Digital Editions 3.0
[x] Enabled
Action: Allow the connection
PROGRAMS AND SERVICES
This program: [local path to]\DigitalEditions.exe
Services: apply to all programs and services
COMPUTERS
[nothing selected]
PROTOCOLS AND PORTS
Protocol type: any
local port: all
remote port: all
ICMP: [default]
SCOPE
local IP: any
remote IP: any
ADVANCED
Profiles: domain, public, private
interface types: [default]
Edge traversal: defer to application
USERS
[defaults]
Authorized: [nothing entered]
Exceptions: [nothing entered]
UPDATE:
I was reading other posts on similar topics and one of the suggestions was to try OverDrive. Since I already have it, I tried it and received the following error message:
The specified OverDrive media file "[local path]\AppData\Local\Temp\Seams-Unlikely-epub-2.acsm" is not valid. (The OverDrive media file root element is not valid.)
According to OverDrive's help forum that means the ACSM file can ONLY be downloaded with ADE!
http://help.overdrive.com/article/0644/What-to-do-if-you-get-an-ACSM-The-OverDrive-media-f ile-root-element-is-not-valid-error-when-using-OverDrive-Media-Console-for-Windows-or-Mac
UPDATE
Have learned we have a WNDR4500 router with built-in firewall which can not be disabled. On the NetGear forums, there was the uninformative suggestion to "use DMZ in the router settings" to disable the firewall. In looking at the settings for our firewall, the nearest screen I could find to resemble that suggestion contained the following:
[ ] Disable Port Scan and DoS Protection
[ ] Default DMZ Server [192.168.1.0]
[ ] Respond to Ping on Internet Port
[x] Disable IGMP Proxying
MTU Size(in bytes) 1500 bytes
NAT Filtering [x] secured [ ] open
[ ] Disable SIP ALG
I'm afraid this is beyond the scope of my understanding and have no idea what I should be doing here so have made no changes.Adobe Digital Editions Communications Error When Downloading PDF from Overdrive (and maybe elsewhere too):
If you get an “error getting license server communication problem” message in Adobe Digital Editions:
1. Try downloading any of the PDF files from Adobe here: http://www.adobe.com/products/digital-editions/eBook.html
2. Now re-download the book from Overdrive
3. Enjoy!!
I figured this out after many, many hours of frustration . . hope it helps!!
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