Unable to download / horrible support from digital river

I purchased the upgrade to CS6 production premium and tried to download it many times, each time it timed out after around 25%. I finally got an error saying
" Sorry,
>
> Too many download attempts: 5. You were allowed to download only 5
> times.
>
> If you have any questions, please contact Digital River Customer
> Service at [email protected]"
however when I eamailed digitalriver, I got a very curt email telling me to contact Adobe. If digitalriver is handeling downloads, why do they have such horrible service? I wrote them back specifically asking why their system told me to contact digitalriver but then their agent directed me to Adobe, but they didn't answer the question. This is in reference to order number 18862889424.
Thank you.

Hello,
I managed to download:
Illustrator_16_Content_LS6.dmg
InDesignFamily_8_Content_ALL.dmg
but repeatedly failed to download:
DesignWebPremium_CS6_LS6.dmg
The following message appears:
"Sorry,
Too many download attempts: 10. You were allowed to download only 10
times.
If you have any questions, please contact Digital River Customer Service
at [email protected]"
I payed for a product, cannot get to it, and Digital River ..."(does) not handle the customer service for Adobe."
How and when can I re-download?
My Order Number: 24641993924
Would appreciate the help. Thank you for your time.
Farah

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