Unable to download iMove & iTune updates

I have recently upgraded to Mountain Lion. I am now unable to download iMove and iPhoto updates. I have contacted iTunes and have been told it is a technical problem. Does anyone have any suggestions?

Worked out what the problem was; evidently Mountain Lion does not like iLife 09 and needs to be updated with iLife11 before it can download. To enable Mountiain Lion to download, iLife11 was installed at the Apple Shop; to access updates I need to purchase iLife11 on my account.

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HT4061 I downloaded an iTunes update on my HP. PC and restarted the computer for the hangers to take effect. Now my pc is locked up. It gives me a client Mac address and no boot file name received. What happened, and how do I get my pc back?

I downloaded an iTunes update and when ashen I restarted my pc it locked up. It says client Mac address 001320bead25, PXE E53 No boot file name received. PXE MOF. Exiting Broadcom pie rom. How do I get my pc back!

When you installed iTunes on your work computer, then connected your iPad to that computer, it wiped what was on the iPad, then put the iTunes library (nothing) from the work computer onto the iPad. You can try copying the iTunes folder from your home computer over to your work computer, but since the apps were bought with a different account, they may not load or update properly.

Have reformatted my Imac using original discs (installed leopard (10.5)) tried to do the software update but it cant download the itunes update and when it gets to the configure update screen after restart for main update, it just gets stuck. HELP!

have reformatted my Imac using original discs (installed leopard (10.5)) tried to do the software update but it cant download the itunes update and when it gets to the configure update screen after restart for main update, it just gets stuck. HELP!
The configure bar gets about an 1/8 full and then just does nothing. I think its lists the update as combo update? cant remember with out checking.
I have tried to do the disk verify and repair but this has made no difference.
Please let me know what i need to do, I have reformatted the mac just to start over as was clogged with a lot of useless data, I had installed lion (10.7) from the app store previously and now cant seem to find a way to re install lion. I hope I dont need to pay for it again?

If you erased your hard drive, you'll need to reinstll OS X 10.6 Snow Leopard to access the App store. You won't have to pay for OS X 10.7 Lion again. Did you try booting to the recovery partition by holding the command and r keys down? If that's still there, you can reinstall OS X 10.7 from there.
If you're looking to install the current iTunes, you need OS X 10.6.8 at a minimum.
If you're still trying to update OS X 10.5 Leopard, you can download the combo update from here. Download, use Disk Utility to repair permissions, apply the update, then repair permissions again. That will take you to OS X 10.5.8.

Download new itunes update and now it wont let me sync

Download new itunes update and now it wont let me sync. Keeps saying I need 26gb of free space which it didn't say before I downloaded the update. It doesn't make sense. It keeps saying:
The iPod cannot be synced because there is not enough free space to hold all of the items in the iTunes library. (additional 26gb required)
This makes no sense because before the new itunes update there was no problem with me not having enough space. I have 5gb of free space now and I had 5gb of free space before I downloaded the itunes update. Nothing should've changed. And I should not need an extra 26gb of space. How do i fix this problem so I can my ipod normally again.

Connect the iPod to your computer and look at the storage used by the various categories as shown in the colored bargarph in iTunes.
Come back with the results.
An "other" larger than about 1 1/2 GB indicates corrupted files.
What is the Other on my iPhone and How to Remove It
What is "Other" and What Can I Do About It?
and as necessary:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.

I am unable to download ANY software updates whatsoever...

I am unable to download any software updates, whether it be Microsoft Office, Adobe or Apple updates. I run the update and I always ultimately get a message that there was an error (unspecified) and the update (du jour) could not be downloaded. I'm running Mac OS X Version 10.6.8 and have been unable to update to any newer version as a result of this issue. Any suggestions?

First things first.
Microsoft Office updates you get here:
http://www.microsoft.com/mac/downloads?pid=Mactopia_Office2011
Adobe updates you get here:
http://www.adobe.com/downloads/
Apple updates use Software Update.

My MacBook Air is telling me that my startup disk is full so I am unable to download from iTunes.

My MacBook Air is telling me that my startup disk is full so I am unable to download from iTunes. What can I do to fix this?

Freeing Up Space on The Hard Drive
1. See Lion/Mountain Lion/Mavericks' Storage Display.
2. You can remove data from your Home folder except for the /Home/Library/ folder.
3. Visit The XLab FAQs and read the FAQ on freeing up space on your hard drive.
4. Also see Freeing space on your Mac OS X startup disk.
5. See Where did my Disk Space go?.
6. See The Storage Display.
You must Empty the Trash in order to recover the space they occupied on the hard drive.
You should consider replacing the drive with a larger one. Check out OWC for drives, tutorials, and toolkits.
Try using OmniDiskSweeper 1.8 or GrandPerspective to search your drive for large files and where they are located.

I tried to download the itunes update and at first it would say i was missing msvcr80.dl so I completely uninstalled itunes and its components, then reinstalled it. Now it says I'm missing"Applle Application Support" How do I fix this?

I tried to download the itunes update and at first it would say i was missing msvcr80.dl so I completely uninstalled itunes and its components, then reinstalled it. Now it says I'm missing"Applle Application Support" How do I fix this?

With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.)

5 th Generation ipod crashed after I downloaded recommended itunes updates on my computer. Any ideas what I can do

My 5th generation ipod was working perfectly. I downloaded recommended itunes updates on my dell pc with xp operating system. A couple of days later, I plugged in the ipod to charge it. When I next attempted to eject it, the screen was black and it will not turn on. Does anyone have any advice or information as to what I can do?

iPod Nano 5th Gen. User Manual http://www.apple.com/support/ipod/five_rs/nano/#
iPod nano Troubleshooting Assistant
Service Answer Center - iPod
iPod Repair Tutorials

HELP! I can't download any iTunes updates from my browser!

HELP! I've been trying in vain to download the iTunes updates as they come out. When I click on the update button, I am taken to the download page on the apple site. There I see two separate collums: On the right, a blue collum describing the new features of iTunes, on the left, a collum where I am to enter my user info and click download... only my browser doesn't let me enter any information or click any download button; there is nothing there to enter! That collum is blank. I've had to go onto another computer and download the software and THEN burn it onto a CD. HELP ME!!! This also happens when I try to download any new iPod software update too.
This happens both when I use the latest versions of IE and FireFox.

well done, Philip!
I went ahead and entered apple.com into my safe list in Privacy Service, so hopefully that will stop it from happening. If not, at least I know how to get around it.
that's a good idea. a version of this problem also hits the ipod software updater download page. so if you ever need a copy of that, and you can't see the download buttons there, the same trick should work for you.
love, b

I installed iOS 5 on my iPad and unable to Download from iTunes store

I installed iOS 5 on my iPad and unable to Download from iTunes store

Hi all...I just got a solution to the problem. It's foolproof. Connect your iPad to your PC and re-install iOS 6. In case you would like to know how - Click on iPad in iTunes and then click on restore button. Then just follow the steps from there on. It worked for me. I know this is a "not-the-desired" solution, but it will fix your problem. For me it solved another problem - I had noticed a deterioration in speed when I had originally upgraded from 5 to 6. After doing this re-install, I can confirm, there is a noticeable difference in speed...across the board, including Siri responses. Thanks and best of luck.

HT4059 I can't download an iBook. I used to be able to and now I'm getting a message saying unable to download contact iTunes support

I can't download an iBook. I used to be able to and now I'm getting a message saying unable to download contact iTunes support. Any suggestions?

Click here and request assistance. That message means to contact the iTunes Store staff and not to post in these boards.
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TS1389 "Invalid Signature" when downloading the Itunes update - how do i fix?

i get a message "Invalid Signature" when downloading the Itunes update - how do i fix?

Hi Antosydney,
Thanks for visiting Apple Support Communities.
The steps in the "Additional Troubleshooting" section of this article can help with the message you're receiving:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Cheers,
Jeremy

HT1926 Trying to Download iTunes. Deleted all old files. I keep getting a message"unable to remove old iTunes update files". What can I do?

Tried several times to unload all old files. Keep getting tthe same message "unable to uninstall iTunes update files:. What can I do?

Many thanks.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?

Unable to download from AppStore, updates,etc.Messages 'the installer is damaged' to 'there might be a problem with file ownership and permissions.' I am the owner and only user of a new MBP. What could be going on?

Is anyone having the same type of problems I'm having with Lion. I have a new MacBook Pro, received 7 weeks ago, preinstalled with Leopard 10.6.7. I didn't migrate anything from my old iMac, wanted a clean install from the Apple Store. While there, I asked for the upgrade to Lion 10.7, however their system was down.
I installed it myself, wirelessly about a week later, and Apple emailed me a receipt. Now, I've had to call support directly last week when I lost Mail, Address Book, was unable to open Preview or iTunes, among other problems. Seemed fixed after a session that baffled even the store tech. Now I am unable to download or install the recent Mac updates for Lion, from the App Store, could not install Adobe Reader, etc. Messages range from 'A network error has occured - Check your Internet connection and try again' to 'The Installer is damaged and cannot open the package. There may be a problem with file ownership or permissions.' All fail and I'll probably have to call Apple again. I am frustrated beyond words. Logs 'Install's runner tool is not properly configured as a setuid tool', domain errors, 'attempt to write a readonly database, and on and on. I have barely done a thing on this computer except search online for help with these problems. Safari gives me a 'You are not connected to the internet' too often. Diagnostics disagrees. I do see wi-fi problems in the forum. Disk and permissions were fine at the beginning of the earlier problems, checked first by support tech. I'm not sure if support tech even knew. I was just happy they were fixed. Anyone have these download and/or install problems after a 'clean bill of health' so to speak, only a week ago?

Let's try the following user tip with that one:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows

Unable to download songs or update Podcasts

I have been using iTunes now for a few years and not experienced any real difficulties until now and have realised that it is very difficult to get support from Apple for the application itself.
The Fault
I am logged into iTunes using my iTunes id and trying to update my podcasts, download a new podcast or download a single (eg: the free single of the week) however iTunes fails to download the items.
The Symptoms
If I click "Get Song" to download a track and confirm I want the track by entering my password for my iTunes account, the application throws up the error below...
"Purchase of this item is not currently available
This item is being modified. Please try again later"
Clicking OK returns me back to the song that I was trying to download.
If I want to update or download a new podcast a small icon with an exclamation mark appears next to the podcast which was selected to download (either the update or new podcast).
On clicking on this exclamation mark the following message appears...
"There was a problem downloading "Mills:Making Laura cry. 18th Jan 07.". The required folder cannot be found.
Please check that the url is correct and the connection to the network is active and try again."
Clicking OK on this returns me to the podcasts list where I am trying to update a podcast.
What I have already tried
Firstly I tried numerous different podcasts to make sure it simply wasn't the one I was trying to update or download. All are affected.
I have allowed a couple of days before trying to update or download again should there have been a general issue with iTunes or iTunes store.
I have removed the podcast from iTunes and tried to download it again.
I have ran a repair on iTunes.
I have performed a windows restore to a previous date when a podcast did update.
I have uninstalled and reinstalled itunes with a fresh download from the apple site.
I have looked through all the settings within iTunes and can see no obvious setting which could be causing an issue.
I do have a working internet connection which iTunes has confirmed is working when I performed the iTunes network diagnostics from the help menu.
I have shouted at the laptop.
I have threatened my laptop.
I have threatened the iTunes application.
all to no avail!
I'm now really struggling to find a resolution to this.
Any help would be very much appreciated.
Thanks in advance
Windows XP using iTunes 7.0.2.16

Try updating your browser to the current release, which can be found [http://getfirefox.com here]. However, if that doesn't work, try read the [[Unable to download or save files]] article.

Unable to download iMove & iTune updates

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